Iphone 6 IOS 9.3.1 doesn't ring when a call comes in, nor text message doesn't sound a notification.

This worked for me... Go to Settings - Go to "Do Not Disturb" - Go to "Silence" and neither options were ticked on my iphone (this happened after the update) - I ticked "Only while iphone is locked" and now I am able to here the sound again. Hope it works for you:)

Just a thought. Recently I removed my otter box case from my i6 phone to clean it. After replacing the cover I noticed some time later that I wasn't getting alerts when I received calls or texts, but my phone would vibrate whether locked or unlocked. I later realized that upon replacing my cover I inadvertently tripped the switch above the 2 volume buttons. The Otter Box cover has a slot cover that covers the switch that turns off the alerts for receiving calls. I lifted the slot cover and Viola!, the switch was switched down therefore preventing my receiving sound alerts. I pushed the switch up and the problem was resolved.

Have you checked the obvious things? E.g.ring/silent switch on lefthand side isn't on? Ringer volume setting under Settings/Sounds?

If they're okay then have you tried powering the phone off and on again? Do other sounds work okay, or are all sounds muted? e.g. Can you play music through the speaker?

You have a Wii console? I can't see how logging onto your Wii could have anything to do with your iPhone not ringing.

Have you checked Settings/Do Not Disturb? Is that set on perhaps?

If that's okay then try resetting the phone - Settings/General/Reset/Reset Network Settings (after doing this you'll have to reconnect to your WiFi network, etc.)

If that doesn't work then make sure you have a current backup of the phone to either iTunes or iCloud (preferably both) and try Reset All Settings - this will erase all the phone's preferences and settings. Does that fix it?

If that doesn't fix it then you should try restoring it to factory settings using iTunes - Use iTunes on your Mac or PC to restore your iPhone, iPad, or iPod to factory settings - Apple Support

Found this in another forum for an iPhone 5 but worked on my 6... Worked for me after 4 days of the obvious stuff not working including a full restore to factory settings.

Go to settings-general-accessibillity-scroll to assistive touch and turn it on.

Then you have a white circle on black square icon -tap- tap on device- tap on Mute/Unmute- Try and see if that solved the ringer problem. If it has, go back and turn assistive touch off- that might also solve the problem.

It is not intuitive that your phone is in mute this way... There is no icon whatsoever (Apple engineers can ask themselves why). May help

I got the same issue. have you fixed it already? i tried everything but it looks like i need to go to an apple store huhu.

Me too I tried all this stuff do not disturb is off I tried the assistive touch thing that did not work, my phone will vibrate but it won't ring ... making me nuts. I even restarted to factory settings .. nada .. same issue

Finally, someone has posted the fix. Thank you, thank you.

Best Answer! Had noticed my phone did not ring when I received texts. With the outer case on I had forgotten all about the little switch on the side. Now I have to go back and shut off keyboard clicks.

I have the same issue. I went to Genius Bar and they reset to factory. It worked a little but Colin sensed low. Now a week later it doesn't ring any more but I still get sounds when I have text messages and emails.

Thanks, my phone was muted. Have no idea how it got that way. It wasn't showing being muted any where else and I never use the assistant. You saved me the trip to the Apple Store.

I cannot get my sound to work on text messages all the time and occasionally on my iPhone I have 6Splus

I have the same problem after updating to iOS 11.1.1. Worked fine before that update and now phone doesn’t ring. I’ve tried ALL of these suggestions and am still having this problem. 😠