HT201352: Get the latest version of iTunes
Learn about Get the latest version of iTunes
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Helpful answers
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Apr 15, 2016 12:15 AM in response to toadsage3rdby Ingo2711,Did you already check the general troubleshooting tips in this article?
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Apr 15, 2016 7:29 AM in response to toadsage3rdby Peizoandme,Do you have the latest version of iTunes? Is your OS up to date? Have you tried a different USB port? Different cable? Do you have any third party security SW installed that could be conflicting?