HT201352: Get the latest version of iTunes

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toadsage3rd

Level 1 (4 points)

iPhone

Q: my iphone does not appear

I am having trouble with my iphone showing up on my laptop can you help me? It is in the latest update. This is a new iphone as well.

iPhone 6, iOS 9.3.1

Posted on Apr 14, 2016 8:28 PM

I have this question too

Q: my iphone does not appear

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Helpful answers

by Ingo2711,

Ingo2711 Apr 15, 2016 12:15 AM in response to toadsage3rd
Level 7 (25,977 points)

iPhone

Apr 15, 2016 12:15 AM in response to toadsage3rd

Did you already check the general troubleshooting tips in this article?
If iTunes doesn‘t recognize your iPhone, iPad, or iPod
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by Peizoandme,

Peizoandme Apr 15, 2016 7:29 AM in response to toadsage3rd
Level 3 (781 points)

iPhone

Apr 15, 2016 7:29 AM in response to toadsage3rd

Do you have the latest version of iTunes? Is your OS up to date? Have you tried a different USB port? Different cable? Do you have any third party security SW installed that could be conflicting?
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