The ipad belongs to my 84 yr old mother who tried to do an upgrade to ios. It seems to have assumed a lock code since she did not enter one.
Any ideas how I can restore the device??
iPad 2, iOS 9.2
You need to erase the iPad then set-up from a back up.
Hi bob
thx for ur help.
the ipad is not sync'd to a pc so ive tried the last option from the link
unfortunately this doesnt work and only results in the following message
"iTunes could not connect to the iPad “iPad” because it is locked with a passcode. You must enter your passcode on the iPad before it can be used with iTunes."
any thoughts?
appreciate ur help
You're welcome. Did you try the method where you use iCloud to erase your iPad.
Erase your device with iCloud
If you set up Find My iPhone on your iOS device or Mac, you can use iCloud to erase and restore it.
If your device isn't connected to a Wi-Fi or cellular network, you can't erase it with Find My iPhone.
Bob,
Yep I've been through that but the device does not show probably because its not registered for icloud
Unfortunately all I can recommend is the link at the bottom of the paper. You'll need to contact Apple Support, link below, or bring your iPad into an Apple Store.
after upgrading my ipad2 it seems to have adopted a lock code. Any ideas how i can reset the device?
