mfrombohemia

Q: It's saying on imassage on my iPad mini a error occurred

its saying on my imassage on my iPad mini a error occurred

Posted on Apr 15, 2016 4:31 AM

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Q: It's saying on imassage on my iPad mini a error occurred

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  • by pedro d,

    pedro d pedro d Apr 16, 2016 2:22 PM in response to mfrombohemia
    Community Specialists
    Apr 16, 2016 2:22 PM in response to mfrombohemia

    Hello there, mfrombohdmia.

     

     

     

    It sounds like you are having issues with Messages on your iPad giving an error message. The following Knowledge Base article offers some great recommendations:

     

     

     

    If you can‘t send or receive messages on your iPhone, iPad, or iPod touch

     

     

     

    If your messages aren't sending, or you aren't getting messages

    Check your contact information:

    1. Make sure that you're using the right phone number or email address for the contact.
    2. Go to Settings > Messages > Blocked and make sure that the contact isn't on your block list.

    If messages won't send to a certain person or you need help with group messages

    Sometimes your messages won't send to a particular contact, or you might have issues with group messages. For example, you might reply to a group conversation and receive your own message. Or you might get a new phone number and see your old one listed as a recipient in an existing group conversation.Delete the conversation* that has the issue and start a new conversation:
    1. Open Messages and look at your list of conversations.
    2. Swipe from right to left on the conversation you want to delete. Then tap Delete.
    3. Open Messages, tap  , and enter the phone number or email address of your contact or contacts.
    4. Write a new message and tap send.

    *When you delete a conversation, you won’t be able to recover it. If you want to save parts of conversations or their attachments, you can take screenshots. You can also touch and hold an attachment or message bubble, then tap More > Save.


    Restart your device and check for updates

    1. Restart your device.
    2. Check for a carrier settings update.
    3. Check for an iOS software update.

    Get more help

     

     

     

    Thanks for reaching out to Apple Support Communities.

     

     

     

    Cheers.

  • by mfrombohemia,

    mfrombohemia mfrombohemia Apr 17, 2016 1:11 PM in response to pedro d
    Level 1 (8 points)
    iPad
    Apr 17, 2016 1:11 PM in response to pedro d

    it's saying a error activation occurred

  • by pedro d,

    pedro d pedro d Apr 19, 2016 6:40 AM in response to mfrombohemia
    Community Specialists
    Apr 19, 2016 6:40 AM in response to mfrombohemia

    Hello again, mfrombohemia.

     

    Thanks for the follow up with additional information on your issue. The article referenced above links to the following Knowledge Base article that provides more troubleshooting recommendations for your issue:

     

    If you get an error when trying to activate iMessage or FaceTime

     

    Check your device settings

    1. Make sure that you’re connected to a cellular data or Wi-Fi network. If you're using an iPhone, you'll need SMS messaging to activate your phone number with iMessage and FaceTime. Depending on your carrier, you might be charged for this SMS.
    2. Go to Settings > General > Date & Time and make sure that you've set up your time zone correctly.

     

    Turn off and restart iMessage and FaceTime

    1. Go to Settings > Messages and turn off iMessage.
    2. Go to Settings > FaceTime and turn off FaceTime.
    3. Restart your device.
    4. Turn iMessage and FaceTime back on.

     

    Still not activated after a day? 

    It might take up to 24 hours to activate iMessage and FaceTime. If you've waited more than 24 hours, follow these steps:

    1. Make sure that your device has the latest version of iOS.
    2. If you're using an iPhone, contact your carrier to make sure that you can receive SMS messages.
    3. Contact Apple Support.

     

    Kind Regards.