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Apr 15, 2016 6:38 AM in response to tkeeton1by léonie,Do you have a rescue email set up?
The procedure is described here: If you forgot the answers to your Apple ID security questions - Apple Support
If the answers to the security questions are nor accepted or the recovery email does not work, , give the account security team a call. Apple will need to help you to reset them. Use this link: Contact Apple for help with Apple ID account security - Apple Support
If you can't send a reset email, don't have a rescue email address, or can't access email at your rescue email address, call us for help. When you call, you might need to create a temporary support PIN to verify your identity. After you reset your security questions, you might want to update your rescue email address.