Phatfingers

Q: phone will not stay connected to my home wifi

my phone will not detect my home wifi, it did till just recently I reset wifi in setting ,rebooted router help!

iPhone 6s, iOS 9.3.1

Posted on Apr 15, 2016 6:27 AM

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Q: phone will not stay connected to my home wifi

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  • by ZikzakCorp,

    ZikzakCorp ZikzakCorp Apr 15, 2016 11:46 AM in response to Phatfingers
    Level 4 (1,038 points)
    iPhone
    Apr 15, 2016 11:46 AM in response to Phatfingers

    Some things to try: Restart your iOS device by holding down the home and the power button. Also try resetting your Network Settings: Settings > General > Reset > Reset Network Settings.

    If your iPhone, iPad, or iPod touch won’t connect to a Wi-Fi network - Apple Support

  • by elcpu,

    elcpu elcpu Apr 15, 2016 12:00 PM in response to Phatfingers
    Level 6 (16,265 points)
    Photos for Mac
    Apr 15, 2016 12:00 PM in response to Phatfingers

    General suggestions for Wi-Fi issues, maybe one of them will help….

     

    1) Perform a Forced Restart:  Hold down the Home and Wake/Sleep buttons at the same time for about 15-20 seconds until the Apple logo appears. Allow device to restart.

    2) Reset Network Settings:  Settings > General > Reset > Reset Network Settings. Rejoin the Network again.

    3) Reboot Router/Modem:  Unplug from power for 2 minutes and plug again. Update Router Firmware (check manufacturer’s support website for a newer FW). Also try different bands (2.4 GHz and 5 GHz) and different bandwidths (20 MHz recommended for the 2.4 band).

    4) Change to Google's DNS:  Settings > Wi-Fi > Click on the Network, Delete all numbers under DNS and enter 8.8.8.8 or alternatively 8.8.4.4

    5) Disable device prioritization on the router if this feature is available.

    6) Determine if other Wi-Fi devices on network are working well (other iOS devices, Macs, PCs).

    7) Try device at another Network, i.e., neighbors’, public coffee house, etc.

    8) Restore the Device (ask for additional for details if desired).

          https://support.apple.com/en-us/HT201252

    9) Go to an Apple Store for hardware evaluation.