HT204306: If you forgot the passcode for your iPhone, iPad, or iPod touch, or your device is disabled
Learn about If you forgot the passcode for your iPhone, iPad, or iPod touch, or your device is disabled
Q: failed ios upgrade has locked my ipad and the prescribed methods dont work - how can i recover
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Apr 15, 2016 12:26 PMby Demo,Have you tried erasing the iPad using iCloud?
http://osxdaily.com/2014/07/21/remove-icloud-activation-lock-from-iphone/
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Apr 15, 2016 1:12 PMby elcpu,Have you tried the steps in these articles? There was an issue with activation when upgrading iPad 2s to 9.3. Maybe these will help.
https://support.apple.com/en-us/HT206214
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Apr 15, 2016 1:18 PMby PDMO,hi,
thx for your help
unfortunately the device doesn't show in either icloud or itunes. in itunes it tells me it cannot connect
"Tunes could not connect to the iPad “iPad” because it is locked with a passcode. You must enter your passcode on the iPad before it can be used with iTunes."
any other thoughts welcome
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Apr 15, 2016 1:43 PMby Demo,Did you try recovery mode this way? Sometimes it can take several (or even more than several from what I have heard) attempts before it will work.
If you can't update or restore your iPhone, iPad, or iPod touch - Apple Support
