failed ios upgrade has locked my ipad and the prescribed methods dont work - how can i recover

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Level 1

8 points

failed ios upgrade has locked my ipad and the prescribed methods dont work - how can i recover

i am trying to recover my mothers' ipad 2 which was running ios8 until she tried an upgrade to ios 9(latest). sadly I was not around to supervise

the upgrade seems to have "assumed" a lock code that my mother is unaware of.

Ive tried the prescribed methods, including recovery mode using her laptop but it does not work as described - instead itunes insists on the lock code n=being entered.

Now totally confused and frustrated.

Any help very welcome.

iPad 2, iOS 9.2

Posted on Apr 15, 2016 12:15 PM

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Answer 1

Demo

Level 10

166,747 points

Apr 15, 2016 12:26 PM in response to PDMO

Have you tried erasing the iPad using iCloud?

http://osxdaily.com/2014/07/21/remove-icloud-activation-lock-from-iphone/

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Answer 2

PDMO Author

Level 1

8 points

Apr 15, 2016 1:07 PM in response to Demo

hi demo

yes i've tried this but the device does not appear possibly because she hasn't registered it on icloud.; nor does it appear in itunes but just keeps asking for the lock code.

now pulling my hair out - she's 85 and lost without her ipad.

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Answer 3

elcpu

Level 7

31,586 points

Apr 15, 2016 1:12 PM in response to PDMO

Have you tried the steps in these articles? There was an issue with activation when upgrading iPad 2s to 9.3. Maybe these will help.

https://support.apple.com/en-us/HT206214

https://support.apple.com/en-us/HT206203

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Answer 4

PDMO Author

Level 1

8 points

Apr 15, 2016 1:18 PM in response to elcpu

hi,

thx for your help

unfortunately the device doesn't show in either icloud or itunes. in itunes it tells me it cannot connect

"Tunes could not connect to the iPad “iPad” because it is locked with a passcode. You must enter your passcode on the iPad before it can be used with iTunes."

any other thoughts welcome

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