Cannot get on to three.co.uk to top up my iPad mobile data credit: "server not responding"

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Level 1

8 points

Cannot get on to three.co.uk to top up my iPad mobile data credit: "server not responding"

Trying pretty well all day, on and off, to top up my mobile broadband credit via 3G (three.co.uk/my3) on my iPad sim, but can't even get to the Home page let alone data allowance or top-up page. It just keeps saying "server not responding". Never had this problem before, and yes, I have switched Wi-fi off. Is this a problem with "three" or a result of the last Apple IOS update installed yesterday? Soooo annoying!

iPad 2, iOS 6.0.1

Posted on Apr 15, 2016 5:10 PM

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Answer 1

Demo

Level 10

166,747 points

Apr 15, 2016 5:22 PM in response to TS46

Did you try clearing Safari? Go to Settings>Safari>Clear History and Website Data

It might not hurt to close Safari and force restart the device. It will not affect any data. Press the Home button two times quickly. You'll see small previews of your recently used apps. Swipe left to find Safari. Swipe up on the app's preview to close it.

To force restart your device, press and hold both the Sleep/Wake and Home buttons for at least ten seconds, until you see the Apple logo.

Then try again. BTW, I had no problem at all connecting to three.co.uk on my iPad Air 2 running iOS 9.3.1.

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Answer 2

TS46 Author

Level 1

8 points

Apr 17, 2016 1:56 AM in response to Demo

Done all that: no change at all, still getting "Safari could not open this as the server stopped responding". Also running IOS 9.3.1, and seem to be getting a good enough 3 signal.

Went into a Three shop yesterday to ask if there was a known general problem at Three: he said none known, recommended buying a new sim card, which I declined to do, as I couldn't see that helping if it's a server problem. (Didn't have iPad with me, unfortunately). Have emailed and reported problem via 3 Facebook page.

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Answer 3

Apr 17, 2016 2:00 AM in response to TS46

Hi

Have you tried using another web browser like Firefox to get on 3 website .

Cheers

Brian

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Answer 4

TS46 Author

Level 1

8 points

Apr 17, 2016 8:40 AM in response to Briansyddall

I don't have Firefox on my iPad and don't really want to add more browsers to it.But thanks for suggestion.
Three (Facebook message from their FB page) are now admitting they DO have a problem with their website (other people with same prob as me too), so i'm just going to hang fire until they fix it.

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