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Apr 17, 2016 6:28 AM in response to Ajaysriby judysings,Hello Ajaysri,
If your emails at www.icloud.com appear to be missing, take a look at the resource below for some troubleshooting steps. I've highlighted the key information for you here. Click on the link for complete details.
Get help using iCloud Mail
Use the steps below if you can't access your email or you can't send or receive messages with your @icloud.com email address.
Try these steps first:
- Update OS X on your Mac. iCloud Mail accounts require OS X v10.7.5 or later.
- Go to the System Status page and check iCloud Mail.
If you still need help, try the steps below for your issue.
If you can't access iCloud Mail at iCloud.com
- Make sure that you're using a supported browser. Use these steps to update Safari. If you're using a different browser, check its help to learn how to install updates.
- Clear your browser's cache. In Safari, choose Safari > Clear History and Website Data. If you're using a different browser, check its help for steps.
- If you can access iCloud Mail from a different location or Internet connection, contact your Internet service provider or network administrator. Some Internet configurations intentionally or unintentionally prevent access to certain websites or services, such as iCloud Mail.
If you need help sending or receiving mail on your iPhone, iPad, or iPod touch
- Make sure that you're connected to the Internet. Try to open apple.com in Safari on your iPhone, iPad, or iPod touch.
- Go to iCloud.com on a Mac or PC to see if you can receive email for your iCloud account.
- Tap Settings > iCloud and turn on Mail on your iPhone, iPad, or iPod touch.
- Tap Settings > Mail, Contacts, and Calendars > Fetch New Data and turn on Push. Then send an email to your account to see if Push is working.
- Tap Settings > Mail, Contacts, and Calendars > Fetch New Data. Then Tap your iCloud account and turn on Push. If you have multiple iCloud Mail accounts, you can use Push with one account at a time. Make sure that Push is turned on for your primary iCloud Mail account.
- Turn your device off and back on.
If you still can't send or receive mail, turn off each of the settings in steps 3, 4, and 5 above, then turn them back on.
Get more help
Use these steps if you need help sending or receiving email in the Mail app on your Mac. If you still need help, contact iCloud Support.
Take care,
