You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Can't use google search on safari

im not sure why the issue is occurring, but I can no longer use google search on safari at all. I can type in the text field my search then when I push Go or the search icon there is no response and the screen doesn't change at all. Ive had this problem for a while and have just updated the iPad to the latest release about 5 minutes ago and it's still unresponsive. Does anyone have a way to fix this?

iPad Air, iOS 9.3.1

Posted on Apr 15, 2016 9:44 PM

Reply
3 replies

Apr 17, 2016 9:18 AM in response to CSelwood

HI there CSelwood,


It sounds like you are typing into the URL bar in Safari on your iOS but it doesnt seem to be responding when you press Go or enter. I would start by quitting the Safari app:


Force an app to close in iOS

1. Press the Home button two times quickly. You'll see small previews of your recently used apps.
2. Swipe left to find the app you want to close.
3. Swipe up on the app's preview to close it.


When you have done that restart the device and test the issue again:

iOS: Turning off and on (restarting) and resetting

If the issue persists I would next clear the website data from your phone and try again:


To clear your history and cookies from Safari in iOS 8 or later, tap Settings > Safari > Clear History and Website Data. In iOS 7 or earlier, tap Clear History and tap Clear Cookies and Data.

To clear other stored information from Safari, tap Settings > Safari > Advanced > Website Data > Remove All Website Data.

Clearing your history, cookies, and browsing data from Safari won't change your AutoFill information.

From: Safari web settings on your iPhone, iPad, and iPod touch


Thank you for using Apple Support Communities.

Apr 17, 2016 10:55 AM in response to CSelwood

1) Completly exit out of Safari by double-tapping the home button, and swiping away the app.


2) Go to Settings > Safari > Clear History and Website Data


3) Reopen Safari and attempt to use Google


My best guess is that you are having issues with your cookies. Clearing the cache, and cookies should clear up the problem. Please note that if you employ this kethod, you will habe to sign back in to any webpages that Safari stored the login credential for, so only do this if you remember all of your usernames and passwords. Best of luck.

Can't use google search on safari

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.