CSelwood
Level 1 (4 points)
iPad

Q: Can't use google search on safari

im not sure why the issue is occurring, but I can no longer use google search on safari at all. I can type in the text field my search then when I push Go or the search icon there is no response and the screen doesn't change at all. Ive had this problem for a while and have just updated the iPad to the latest release about 5 minutes ago and it's still unresponsive. Does anyone have a way to fix this?

iPad Air, iOS 9.3.1

Posted on Apr 15, 2016 9:44 PM

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CSelwood

Q: Can't use google search on safari

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  • Helpful answers

  • by sterling r,

    sterling r sterling r Apr 17, 2016 9:18 AM in response to CSelwood
    Community Specialists
    Apr 17, 2016 9:18 AM in response to CSelwood

    HI there CSelwood,

     

    It sounds like you are typing into the URL bar in Safari on your iOS but it doesnt seem to be responding when you press Go or enter. I would start by quitting the Safari app:

     

    Force an app to close in iOS

    1. Press the Home button two times quickly. You'll see small previews of your recently used apps.
    2. Swipe left to find the app you want to close.
    3. Swipe up on the app's preview to close it.

     
    When you have done that restart the device and test the issue again:

    iOS: Turning off and on (restarting) and resetting
     
    If the issue persists I would next clear the website data from your phone and try again:

     

    To clear your history and cookies from Safari in iOS 8 or later, tap Settings > Safari > Clear History and Website Data. In iOS 7 or earlier, tap Clear History and tap Clear Cookies and Data.

    To clear other stored information from Safari, tap Settings > Safari > Advanced > Website Data > Remove All Website Data.

    Clearing your history, cookies, and browsing data from Safari won't change your AutoFill information. 

    From: Safari web settings on your iPhone, iPad, and iPod touch

     

    Thank you for using Apple Support Communities.

  • by CSelwood,

    CSelwood CSelwood Apr 17, 2016 9:45 AM in response to sterling r
    Level 1 (4 points)
    iPad
    Apr 17, 2016 9:45 AM in response to sterling r

    I wasn't using the URL bar, I was using the Google search bar on Google.com. is there a way for me to reinstall the application or is that option blocked for standard users?

  • by Macology,

    Macology Macology Apr 17, 2016 10:55 AM in response to CSelwood
    Level 2 (373 points)
    Desktops
    Apr 17, 2016 10:55 AM in response to CSelwood

    1) Completly exit out of Safari by double-tapping the home button, and swiping away the app.

     

    2) Go to Settings > Safari > Clear History and Website Data

     

    3) Reopen Safari and attempt to use Google

     

    My best guess is that you are having issues with your cookies. Clearing the cache, and cookies should clear up the problem. Please note that if you employ this kethod, you will habe to sign back in to any webpages that Safari stored the login credential for, so only do this if you remember all of your usernames and passwords. Best of luck.