Q: How do I change the country for my iTunes account and my under-13 kids' accounts. Help screens say that I need to leave my family ... more
-
Apr 17, 2016 11:49 AMby judysings,Hi Penny,
If you and your family have moved to a new country, the resources below will explain how to change your iTunes Store Account. Before you do, make sure you've downloaded all of your store purchases to your computer.
I've highlighted some key information for you below. Click on the links for complete details. If you need additional help after reviewing this information, click on the Contact Apple link.
Download your past purchases
Change your iTunes Store country or region
On your Mac or PC
Click to open iTunes and sign in to your Account Information, or use the steps below:
- Open iTunes.
- Click Sign In and enter your Apple ID.
- Click your name, and select Account Info.
- Enter your password again.
On the Account Information page:
- To the right of Country/Region, click "Change Country or Region."
- From the "Select a country or region" menu, select your new country. Learn what to do if you can't change your country.
- Click Change.
- On the Welcome to the iTunes Store page, click Continue.
- Review the Terms and Conditions and Apple Privacy Policy. If you agree, select “I have read and agree to these terms and conditions.”
- Click Agree.
- Enter your payment method. Learn more about how to change or remove your Apple ID payment information.
- Enter your billing address.
- Click Continue.
Your Apple ID country updates for all of your Apple services on all of your Apple products.
If you can’t change your iTunes Store country or region
When you try to change the country of your iTunes Store Account Info, you might not be able to because of one of the reasons below. Click the links to learn more.
- You have an active iTunes Match subscription; you must cancel it before you can change stores.
- You have an active Apple Music membership billed through Apple; you must cancel it before you can change stores.
- You have at least one incomplete pass. Passes must be complete before you can change stores.
- You have rentals that have not expired; they must expire before you can change stores.
- You have a store credit balance; you must spend your balance before you can change stores.
- You have one or more pending store credit refunds. You must wait a few hours for these to complete before you can change stores.
You might also not be able to change your country if you're part of a Family Sharing group.
Member of Family Sharing
If you're the family organizer, see how to change the country of your account. If you aren't the family organizer, you must leave the family group to change the country of your iTunes, App, iBooks, or Mac App Store account.
After the family organizer switches countries, the payment details of family members who don't switch revert to whatever they had on file before they joined the family group. If an individual's account was created as part of Family Sharing set up, such as a child account, their payment details default to None.
Contact Apple Support
Need more help? Save time by starting your support request online and we'll connect you to an expert.
Take care,
