Security Questions/Support Email?

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Level 1

8 points

Security Questions/Support Email?

My 'back story'...

So I got a second hand iPhone 5s in perfect condition about 2 weeks ago but can not make any purchases on the App/iTunes stores because I get prompted to enter answers to 2 security questions. This (I'm pretty sure) is normal on a new device. My first problem is that whenever I enter the answers which I have tried countless times, it rejects my answers. This is fine, because there's a way to use a rescue email (which i have @gmail.com) to reset my answers. I have to get the answers wrong 5 or so times in a row before it asks me to reset my answers, and when I click 'use rescue email' nothing happens. I have tried multiple devices and multiple browsers.

This is the problem I'm now facing, and brace yourselves, it get's slightly ethical!😉

So now I've come to the conclusion that there's nothing I can do and it's obviously something wrong with my AppleID. The problem is I don't necessarily want to phone Apple support because I'm 15 and no matter what anyone says, I know I'll get treated badly because that's how people work. I'm going to be treated as a naive child... I'd much rather email Apple support where there's a chance I might get treated as a 'grown up' and not a joke.

Sorry that turned into a bit of a rant but I hope that explains how I feel, and I hope someone can understand.

Thanks.

iPhone 5s, iOS 9.3.1

Posted on Apr 16, 2016 11:37 AM

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Answer 1

theratter

Level 4

3,961 points

Apr 16, 2016 12:01 PM in response to Scythern

This may be why - An Activation Problem:

It requires the Apple ID and password of the previous owner. If you don't have it and cannot get it, then the device is useless to you. Return it for a refund, if you can, or take it to an Apple store for an exchange provided they will help you.

Find My iPhone Activation Lock

In the future check first before buying second hand: How to check for Activation Lock before buying a used iPhone.

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Answer 2

Scythern Author

Level 1

8 points

Apr 16, 2016 12:04 PM in response to theratter

I know this isn't the problem because it was my mums and she removed the serial from her account and factory reset the phone. Thanks anyway

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Answer 3

theratter

Level 4

3,961 points

Apr 16, 2016 12:30 PM in response to Scythern

Forgotten Security Questions

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Answer 4

Apr 16, 2016 1:01 PM in response to Scythern

Scythern wrote:

So now I've come to the conclusion that there's nothing I can do and it's obviously something wrong with my AppleID. The problem is I don't necessarily want to phone Apple support because I'm 15 and no matter what anyone says, I know I'll get treated badly because that's how people work. I'm going to be treated as a naive child... I'd much rather email Apple support where there's a chance I might get treated as a 'grown up' and not a joke.

What I have found is that how people treat you depends a great deal on you you present yourself and how you treat them. If you are polite and calm and treat people with respect, you stand a good change of being treated the same way. You don't have to tell anyone over the phone how old you are. If you act in a mature fashion, they will have no reason to treat you otherwise.

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