Q: Security Questions/Support Email?

My 'back story'...

     So I got a second hand iPhone 5s in perfect condition about 2 weeks ago but can not make any purchases on the App/iTunes stores because I get prompted to enter answers to 2 security questions. This (I'm pretty sure) is normal on a new device. My first problem is that whenever I enter the answers which I have tried countless times, it rejects my answers. This is fine, because there's a way to use a rescue email (which i have @gmail.com) to reset my answers. I have to get the answers wrong 5 or so times in a row before it asks me to reset my answers, and when I click 'use rescue email' nothing happens. I have tried multiple devices and multiple browsers.

This is the problem I'm now facing, and brace yourselves, it get's slightly ethical!

     So now I've come to the conclusion that there's nothing I can do and it's obviously something wrong with my AppleID. The problem is I don't necessarily want to phone Apple support because I'm 15 and no matter what anyone says, I know I'll get treated badly because that's how people work. I'm going to be treated as a naive child... I'd much rather email Apple support where there's a chance I might get treated as a 'grown up' and not a joke.

Sorry that turned into a bit of a rant but I hope that explains how I feel, and I hope someone can understand.

Thanks.