apple.com/support -2103F

Question

Dangerz1 Author

Level 1

14 points

apple.com/support -2103F

hello every one

i have MacBook Pro Retina 2012 with os x Yosemite 10.10.5

i entered recovery mode for reinstalling the os

i erased my ssd

then i went to reinstall option

when they asked my for apple id something went wrong and i had to restart it

after turning it on the folder with ? mark appeared

i restarted it again with comm+r

it enters internet recovery

after 2 hours of loading the problem happens, this code appears

apple.com/support -2103F

i restarted the mac 3 times and it keep appearing

sorry for my bad language

please help 😟

MacBook Pro with Retina display, OS X Yosemite (10.10.5)

Posted on Apr 16, 2016 1:24 PM

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Answer 1

Eric Root

Level 10

684,027 points

Apr 17, 2016 9:29 AM in response to Dangerz1

If you would post what was done, it might help others.

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Answer 2

theratter

Level 4

3,955 points

Apr 17, 2016 6:07 AM in response to Dangerz1

Give this a try:

Install Lion Through Yosemite on a New HDD/SDD

Be sure you backup your files.

Boot to the Network Recovery HD:

Restart the computer and after the chime press and hold down the COMMAND-OPTION- R keys until a globe appears on the screen. Wait patiently - 5-20 minutes - until the Recovery main menu appears. Be patient

Partition, Format, and Install on the drive:

Select Disk Utility from the main menu and click on the Continue button.
After Disk Utility loads select the drive (usually, this is the entry with the mfgr.'s ID and size) from the side list. Click on the Partition tab in the Disk Utility main window.
Under the Volume Scheme heading set the number of partitions from the drop down menu to one. Click on the Options button, set the partition scheme to GUID then click on the OK button. Set the Format type to Mac OS Extended (Journaled.) Click on the Partition button and wait for the process to finish. Quit Disk Utility and return to the main menu.
Select Reinstall OS X and click on the Install button.

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Answer 3

Dangerz1 Author

Level 1

14 points

Apr 17, 2016 6:07 AM in response to theratter

thank you very much

i called apple support and they solved it online

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Answer 4

Apr 17, 2016 12:24 PM in response to Dangerz1

Hello Dangerz1,

I have the same issue, we don't have apple stores in my country so please tell me what is the phone number of apple support and what information needed?

I'm waiting your reply as soon as possible.

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Answer 5

theratter

Level 4

3,955 points

Apr 17, 2016 2:38 PM in response to samehahmed

Contacting Apple Customer and Support Service

Apple Store Customer Service at 1-800-676-2775 or visit online Help for more information.
To contact product and tech support: Contacting Apple for support and service including international calling numbers.
For Mac App Store: Apple - Support - Mac App Store.
For iTunes: Apple - Support - iTunes.

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Answer 6

Apr 17, 2016 3:09 PM in response to theratter

I'm trying online now, thanks

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Answer 7

Apr 18, 2016 2:12 PM in response to samehahmed

After many times of trying Internet recovery, I accidently found the "Recovery Disk Assist" then using another mac I setup it on a USB then I start my MacBook holding "option" and selected the recovery USB.

Then the the recovery appeared normally and completed the steps.
You can resotre from Time Machine device or install new XOS using media or from internet.

This really was the most easiest solution for the issue of internet recovery.

You can find the url of "Recovery Disk Assist" here

OS X Recovery Disk Assistant v1.0

Note: if you don't have another Mac , you can simple google and find information how to install mac osx on windows using vmware, but the easiest wayto find another Mac. this process takes about 3 minutes to setup your system recovery usb.

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Answer 8

Dangerz1 Author

Level 1

14 points

Apr 18, 2016 2:29 PM in response to samehahmed

hello

i hope you solve your problem

if not go to this link:

https://www.apple.com/support/osx/

the go down and click on the right corner contact support

then choose installation and updates

then click on the topic is not listed

after that you have to describe your problem in the box

then schedule a call

enter you mac serial -- its on the down side of you mac

then choose a day and a time and they will call you

i hope this work with you

Reply

Answer 9

Apr 19, 2016 2:26 AM in response to Dangerz1

Thank you Dangerz1,

the following solution helped me to restore my macBook in no time.

After many times of trying Internet recovery, I accidently found the "Recovery Disk Assist" then using another mac I setup it on a USB then I start my MacBook holding "option" and selected the recovery USB.

Then the the recovery appeared normally and completed the steps.
You can resotre from Time Machine device or install new XOS using media or from internet.

This really was the most easiest solution for the issue of internet recovery.

You can find the url of "Recovery Disk Assist" here

Note: if you don't have another Mac , you can simply google and find information how to install mac osx on windows using vmware, but the easiest wayto find another Mac. this process takes about 3 minutes to setup your system recovery usb.

Reply