New RAM not working on iMac 2010

Hello,


I own a 21.5' mid 2010 i3 iMac and, after all this time, it was time to upgrade the RAM memory.


I've purchased 2x4GB Patriot SODIMM PC3-10600 1333MHz, 204 pin, as instructed by the Apple Memory Upgrade webpage (Install memory in an iMac - Apple Support).: 4 GB RAM SO-DIMMs of 1333 MHz DDR3 SDRAM.I've installed it according to instructions plus the factory 2x2gb Samsung RAM sticks. After a restart, everything worked beautifully for about 6 minutes. The computer identified the new sticks and showed me a full 12GB available. Which was great, since Yosemite + a couple of browser windows and Spotify alone takes up to 3GB. I have enough to spare. However, it restarted itself, and again, and again, and again.


I decided to test only the new RAM and booted it with the 8GB Patriot combination. It froze at restart and only fully booted once, but it restarted less than 2 minutes later.


Result: now I'm back to the original 2x2gb combination. Still facing the lack of memory and without understanding what's wrong with the new RAM I've purchased at Fry's. Could it be a matter of compatibility? Does it have to be another specification? Of course I know it may be a matter of malfunction of the hardware, but I'd like to sort this out before making another run to the store and risking another model or brand.


For reference: I've tried it before, but, due to lack of information of the salesperson, I was sold a 1x8GB RAM stick, which is not supported by my model. So I replaced it by the 2 in question.


Thanks for any help.

iMac (21.5-inch Mid 2010), OS X Yosemite (10.10.5)

Posted on Apr 16, 2016 8:09 PM

Reply
6 replies

Apr 16, 2016 8:15 PM in response to soshollywood

It is generally recommended here to stick with quality RAM and purchase it from a vendor that tests and guarantees their RAM to work with Macs - the two most recommended are OWC (macsales.com) and Crucial. Both offer you help in determining which RAM you need and offer lifetime warranty.


http://eshop.macsales.com/shop/memory/iMac/2010/DDR3_21.5_27


That should be yours - check to make sure.


I'd return the RAM for a refund.

Apr 16, 2016 8:45 PM in response to soshollywood

Most all third party modules that I've used, have slightly thicker blades than the factory modules. Try pushing harder on each module with both thumbs to make sure that they are fully seated in the slots. Additional you should be installing the 2x2 and the 2x4 pairs side by side in that model iMac.

If that does not work, go to the Patriot or Fry's web site and double check the spec's to make sure that the module are actually for a Mac and not a PC.

https://patriotmemory.com/product-category/computer-memory/signature-apple/

http://www.frys.com/search?cat=-69572&pType=pDisplay&query_search=RAM&fq=100510% 20Apple

Apr 18, 2016 10:06 AM in response to soshollywood

[UPDATE]


Problematic RAM was returned to Fry's. They tried to push me another "for sure to work brand", I declined.


Following the recommendation from the replies, ordered a full 16gb upgrade from Crucial (better price and shipping). Once the order arrives and I'm able to install it, will update the post once more.


Thank you all for the help. Be back soon.


Best,

Fábio

Apr 26, 2016 10:50 AM in response to soshollywood

[LAST UPDATE]


The solution was to purchase 4x4 memory sticks from Crucial, according to the iMac's spec. It fit instantly, computer powered on seamlessly and has been running without any problematic events ever since for about a week. I've pick Crucial over OWC for two reasons: best price and shipping options.


Thank you all for the suggestions. The problem has been solved.


Best regards,

Fábio

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New RAM not working on iMac 2010

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