Where are my apps? And trouble authorizing PC with new Apple ID?

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Where are my apps? And trouble authorizing PC with new Apple ID?

Last January, I changed my AppleID to a new email address. But I think Apple still thinks I have the old email address.

So, I connected my iPhone to my laptop to back it up. I have not done so since late last year. When this happens, iTunes give me two choices: Set up as a new device or 2) restore from my backup, which was done last November. I don't want either; I want for iTunes to recognize my new phone, but iTunes will not do so.

I also noticed that even after logging in, the only apps that are showing are those under my old email name. And when I click on the app, my _old email_ is referenced. But I changed AppleID as indicated above. ( Furthermore, when I try to authorize the computer in my _new_ email, I get an error message saying authorization was not done.

iPhone 5, iOS 8.4

Posted on Apr 17, 2016 12:14 AM

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Answer 1

judysings

Community Specialist

Apr 18, 2016 12:10 PM in response to JacobianWife

Hi JacobianWife,

I understand you have a new iPhone and you are trying to back it up to iTunes on your PC. However, I'm unclear about your comment "I changed my Apple ID." Do you mean you went to the appleid.apple.com website and edited your existing Apple ID, or do you mean you created a new Apple ID? It sounds like you've created a new Apple ID, and if that is the case, you won't be able to access any purchases you made on your old Apple ID.

What I would suggest is to contact our Apple ID Account Security Team so that they can help you straighten this out. Once you do, you will be able to redownload your past purchases, and backup your new iPhone using iCloud or iTunes. I'll include some general information for you below, but in your situation, I think the one-to-one support with someone who can access your account would be the best course of action.

Contact Apple for help with Apple ID account security

Apple ID - Frequently Asked Questions

About your Apple ID email addresses

Manage your Apple ID account information

Take care,

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