HT204306: If you forgot the passcode for your iPhone, iPad, or iPod touch, or your device is disabled

Learn about If you forgot the passcode for your iPhone, iPad, or iPod touch, or your device is disabled

KrsRA

Level 1 (4 points)

iPhone

Q: WHEN I RESTORE ON ITUNES ITS SAYS IT CANNOT BRCAUSE A PASSWORD NEEDS TO BE ENTERE BUT THE REASON I NEED TO RESTORE IS BECAUSE I FORGOT MY PASSWORD WHAT DO I DO

I CANNOT RESTORE IT ON ITUNES BECAUSE OF THE PASSWORD YET I FORGOT MY PASSWORD I AM USING IPHONE SE

iPhone SE, iOS 9.3.1

Posted on Apr 17, 2016 4:36 AM

I have this question too

Q: WHEN I RESTORE ON ITUNES ITS SAYS IT CANNOT BRCAUSE A PASSWORD NEEDS TO BE ENTERE BUT THE REASON I NEED TO RESTORE IS BECAUSE I FO ... more

All replies

Helpful answers

by tonefox,

tonefox Apr 17, 2016 5:02 AM in response to KrsRA
Level 6 (9,298 points)

Apr 17, 2016 5:02 AM in response to KrsRA

If you forgot the passcode for your iPhone, iPad, or iPod touch, or your device is disabled - Apple Support

And then fix your keyboard: your caps key seems to be jammed.
Reply options

Link to this post

by LACAllen,

LACAllen Apr 17, 2016 5:51 AM in response to KrsRA
Level 5 (5,576 points)

iCloud

Apr 17, 2016 5:51 AM in response to KrsRA

It would sound like you are being asked for an encryption password to use an iTunes backup.

About encrypted backups in iTunes - Apple Support
Reply options

Link to this post