Warlinski

Q: Slow iMac - Interpreting EtreCheck...

Hi all,

 

I am having trouble with my iMac - it runs as slow as wet week. Below are my EtreCheck results - but I've got no idea what to do now! Can someone help me please?

 

Thanks!

 

EtreCheck version: 2.9.11 (264)

Report generated 2016-04-17 23:49:47

Download EtreCheck from https://etrecheck.com

Runtime 5:04

Performance: Below Average

 

Click the [Support] links for help with non-Apple products.

Click the [Details] links for more information about that line.

 

Problem: Computer is too slow

Description:

Generally my mac runs quite sloe, but specifically when I am watching video (.MOV format), it is very choppy/laggy. This is from videos imported to iPhoto or straight from the fast micrSD card (90MB/s read/write) that they are stored on. These videos are viewed just fine on a Windows 10 low spec laptop I have.

 

Hardware Information:

    iMac (27-inch, Mid 2010)

    [Technical Specifications] - [User Guide] - [Warranty & Service]

    iMac - model: iMac11,3

    1 3.2 GHz Intel Core i3 CPU: 2-core

    4 GB RAM Upgradeable - [Instructions]

        BANK 0/DIMM0

            2 GB DDR3 1333 MHz ok

        BANK 1/DIMM0

            2 GB DDR3 1333 MHz ok

        BANK 0/DIMM1

            Empty  

        BANK 1/DIMM1

            Empty  

    Bluetooth: Old - Handoff/Airdrop2 not supported

    Wireless:  en1: 802.11 a/b/g/n

 

Video Information:

    ATI Radeon HD 5670 - VRAM: 512 MB

        iMac 2560 x 1440

 

System Software:

    OS X Yosemite 10.10.5 (14F1713) - Time since boot: about one day

 

Disk Information:

    ST31000528AS disk0 : (1 TB) (Rotational)

        EFI (disk0s1) <not mounted> : 210 MB

        Macintosh HD  (disk0s2) / : 999.35 GB (745.34 GB free)

        Recovery HD (disk0s3) <not mounted>  [Recovery]: 650 MB

 

    PIONEER DVD-RW  DVRTS09   ()

 

USB Information:

    SIGMACHIP Usb Mouse

    Apple Internal Memory Card Reader 128.58 GB

        Untitled (disk2s1) /Volumes/Untitled : 128.56 GB (123.22 GB free)

    Apple Inc. BRCM2046 Hub

        Apple Inc. Bluetooth USB Host Controller

    Apple, Inc. Keyboard Hub

        Apple, Inc Apple Keyboard

    Apple Computer, Inc. IR Receiver

    Apple Inc. Built-in iSight

 

Gatekeeper:

    Mac App Store and identified developers

 

System Launch Agents:

    [not loaded]    5 Apple tasks

    [loaded]    143 Apple tasks

    [running]    64 Apple tasks

 

System Launch Daemons:

    [not loaded]    48 Apple tasks

    [loaded]    130 Apple tasks

    [running]    84 Apple tasks

 

Launch Agents:

    [loaded]    com.oracle.java.Java-Updater.plist (2015-04-23) [Support]

 

Launch Daemons:

    [loaded]    com.adobe.fpsaud.plist (2016-04-05) [Support]

    [loaded]    com.microsoft.autoupdate.helpertool.plist (2016-02-09) [Support]

    [loaded]    com.microsoft.office.licensing.helper.plist (2010-08-25) [Support]

    [loaded]    com.microsoft.office.licensingV2.helper.plist (2016-01-09) [Support]

    [loaded]    com.oracle.java.Helper-Tool.plist (2015-04-23) [Support]

 

User Launch Agents:

    [loaded]    com.google.keystone.agent.plist (2016-03-06) [Support]

 

User Login Items:

    iTunesHelper    Application  (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)

 

Other Apps:

    [running]    com.ktr.mac.abcplayer.6848

    [loaded]    366 Apple tasks

    [running]    177 Apple tasks

 

Internet Plug-ins:

    SharePointBrowserPlugin: 14.6.0 - SDK 10.6 (2016-02-09) [Support]

    FlashPlayer-10.6: 21.0.0.213 - SDK 10.6 (2016-04-16) [Support]

    QuickTime Plugin: 7.7.3 (2016-04-16)

    Flash Player: 21.0.0.213 - SDK 10.6 (2016-04-16) [Support]

    JavaAppletPlugin: Java 8 Update 73 build 02 (2016-02-09) Check version

    Default Browser: 600 - SDK 10.10 (2015-08-23)

 

3rd Party Preference Panes:

    Flash Player (2016-04-05) [Support]

    Java (2016-02-09) [Support]

 

Time Machine:

    Time Machine not configured!

 

Top Processes by CPU:

        26%    cloudd

         3%    kernel_task

         2%    WindowServer

         1%    com.apple.WebKit.WebContent(4)

         1%    com.apple.WebKit.Networking

 

Top Processes by Memory:

    371 MB    kernel_task

    262 MB    com.apple.WebKit.WebContent(4)

    94 MB    Photos

    90 MB    ABC Player

    78 MB    Safari

 

Virtual Memory Information:

    22 MB    Free RAM

    3.98 GB    Used RAM (1.85 GB Cached)

    42 MB    Swap Used

 

Diagnostics Information:

    Apr 17, 2016, 11:43:56 PM    /Library/Logs/DiagnosticReports/com.apple.photos.VideoConversionService_2016-04 -17-234356_[redacted].cpu_resource.diag [Details]

        /System/Library/PrivateFrameworks/PhotoLibraryPrivate.framework/Versions/A/Fram eworks/MediaConversionService.framework/Versions/A/XPCServices/com.apple.photos. VideoConversionService.xpc/Contents/MacOS/com.apple.photos.VideoConversionServic e

    Apr 17, 2016, 11:33:33 PM    /Library/Logs/DiagnosticReports/VTDecoderXPCService_2016-04-17-233333_[redacted ].cpu_resource.diag [Details]

        /System/Library/Frameworks/VideoToolbox.framework/Versions/A/XPCServices/VTDeco derXPCService.xpc/Contents/MacOS/VTDecoderXPCService

    Apr 16, 2016, 12:44:29 PM    Self test - passed

iMac, OS X Yosemite (10.10.5)

Posted on Apr 17, 2016 7:07 AM

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Q: Slow iMac - Interpreting EtreCheck...

  • All replies
  • Helpful answers

  • by Linc Davis,

    Linc Davis Linc Davis Apr 17, 2016 8:33 AM in response to Warlinski
    Level 10 (207,926 points)
    Applications
    Apr 17, 2016 8:33 AM in response to Warlinski

    When you see a beachball cursor or the slowness is especially bad, note the exact time: hour, minute, second.  

    These instructions must be carried out as an administrator. If you have only one user account, you are the administrator.

    Launch the Console application in any one of the following ways:

    ☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)

    ☞ In the Finder, select Go Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.

    ☞ Open LaunchPad and start typing the name.

    The title of the Console window should be All Messages. If it isn't, select

              SYSTEM LOG QUERIES All Messages

    from the log list on the left. If you don't see that list, select

              View Show Log List

    from the menu bar at the top of the screen.

    Each message in the log begins with the date and time when it was entered. Scroll back to the time you noted above.

    Select the messages entered from then until the end of the episode, or until they start to repeat, whichever comes first.

    Copy the messages to the Clipboard by pressing the key combination command-C. Paste into a reply to this message by pressing command-V.

    The log contains a vast amount of information, almost all of it useless for solving any particular problem. When posting a log extract, be selective. A few dozen lines are almost always more than enough.

    Please don't indiscriminately dump thousands of lines from the log into this discussion.

    Please don't post screenshots of log messages—post the text.

    Some private information, such as your name, may appear in the log. Anonymize before posting.

    When you post the log extract, you might see an error message on the web page: "You have included content in your post that is not permitted," or "The message contains invalid characters." That's a bug in the forum software. Please post the text on Pastebin, then post a link here to the page you created.

    If you have an account on Pastebin, please don't select Private from the Paste Exposure menu on the page, because then no one but you will be able to see it.

  • by Warlinski,

    Warlinski Warlinski Apr 18, 2016 5:35 AM in response to Linc Davis
    Level 1 (4 points)
    Desktops
    Apr 18, 2016 5:35 AM in response to Linc Davis

    Thanks Linc,

     

    Here's the Console log from just now:

     

    18/04/2016 10:26:37.361 pm WindowServer[218]: Surface testing disallowed updates for 10 sequential attempts...

    18/04/2016 10:26:37.371 pm WindowServer[218]: Surface test allowed updates after 11 attempts

    18/04/2016 10:26:37.444 pm WindowServer[218]: Surface testing disallowed updates for 10 sequential attempts...

    18/04/2016 10:26:37.454 pm WindowServer[218]: Surface test allowed updates after 11 attempts

    18/04/2016 10:26:37.593 pm WindowServer[218]: Surface testing disallowed updates for 10 sequential attempts...

    18/04/2016 10:26:37.607 pm WindowServer[218]: Surface test allowed updates after 12 attempts

    18/04/2016 10:26:37.792 pm WindowServer[218]: Surface testing disallowed updates for 10 sequential attempts...

    18/04/2016 10:26:37.802 pm WindowServer[218]: Surface test allowed updates after 11 attempts

    18/04/2016 10:26:38.161 pm WindowServer[218]: Surface testing disallowed updates for 10 sequential attempts...

    18/04/2016 10:26:38.171 pm WindowServer[218]: Surface test allowed updates after 11 attempts

    18/04/2016 10:26:38.227 pm WindowServer[218]: Surface testing disallowed updates for 10 sequential attempts...

    18/04/2016 10:26:38.237 pm WindowServer[218]: Surface test allowed updates after 11 attempts

    18/04/2016 10:26:39.363 pm WindowServer[218]: Surface testing disallowed updates for 10 sequential attempts...

    18/04/2016 10:26:39.373 pm WindowServer[218]: Surface test allowed updates after 11 attempts

    18/04/2016 10:26:39.446 pm WindowServer[218]: Surface testing disallowed updates for 10 sequential attempts...

    18/04/2016 10:26:39.474 pm WindowServer[218]: Surface test allowed updates after 15 attempts

    18/04/2016 10:26:40.314 pm WindowServer[218]: Surface testing disallowed updates for 10 sequential attempts...

    18/04/2016 10:26:40.323 pm WindowServer[218]: Surface test allowed updates after 11 attempts

    18/04/2016 10:26:40.398 pm WindowServer[218]: Surface testing disallowed updates for 10 sequential attempts...

    18/04/2016 10:26:40.403 pm WindowServer[218]: Surface test allowed updates after 10 attempts

    18/04/2016 10:26:47.103 pm WindowServer[218]: Surface testing disallowed updates for 10 sequential attempts...

    18/04/2016 10:26:47.112 pm WindowServer[218]: Surface test allowed updates after 11 attempts

    18/04/2016 10:26:53.156 pm WindowServer[218]: Surface testing disallowed updates for 10 sequential attempts...

    18/04/2016 10:26:53.184 pm WindowServer[218]: Surface test allowed updates after 15 attempts

    18/04/2016 10:27:00.663 pm WindowServer[218]: Surface testing disallowed updates for 10 sequential attempts...

    18/04/2016 10:27:00.691 pm WindowServer[218]: Surface test allowed updates after 15 attempts

    18/04/2016 10:27:03.031 pm WindowServer[218]: Surface testing disallowed updates for 10 sequential attempts...

    18/04/2016 10:27:03.040 pm WindowServer[218]: Surface test allowed updates after 11 attempts

    18/04/2016 10:27:13.207 pm WindowServer[218]: Surface testing disallowed updates for 10 sequential attempts...

    18/04/2016 10:27:13.217 pm WindowServer[218]: Surface test allowed updates after 11 attempts

    18/04/2016 10:27:20.996 pm WindowServer[218]: Surface testing disallowed updates for 10 sequential attempts...

    18/04/2016 10:27:21.024 pm WindowServer[218]: Surface test allowed updates after 15 attempts

    18/04/2016 10:27:21.279 pm WindowServer[218]: Surface testing disallowed updates for 10 sequential attempts...

    18/04/2016 10:27:21.288 pm WindowServer[218]: Surface test allowed updates after 11 attempts

    18/04/2016 10:27:21.609 pm WindowServer[218]: disable_update_timeout: UI updates were forcibly disabled by application "Finder" for over 1.00 seconds. Server has re-enabled them.

    18/04/2016 10:27:22.237 pm WindowServer[218]: common_reenable_update: UI updates were finally reenabled by application "Finder" after 1.63 seconds (server forcibly re-enabled them after 1.00 seconds)

    18/04/2016 10:27:23.157 pm com.apple.xpc.launchd[1]: (com.apple.quicklook[4497]) Endpoint has been activated through legacy launch(3) APIs. Please switch to XPC or bootstrap_check_in(): com.apple.quicklook

    18/04/2016 10:27:26.899 pm WindowServer[218]: Surface testing disallowed updates for 10 sequential attempts...

    18/04/2016 10:27:26.909 pm WindowServer[218]: Surface test allowed updates after 11 attempts

    18/04/2016 10:27:29.020 pm WindowServer[218]: Surface testing disallowed updates for 10 sequential attempts...

    18/04/2016 10:27:29.044 pm WindowServer[218]: Surface test allowed updates after 14 attempts

    18/04/2016 10:27:37.738 pm Console[4500]: Failed to connect (_consoleX) outlet from (NSApplication) to (ConsoleX): missing setter or instance variable

    18/04/2016 10:27:38.482 pm com.apple.xpc.launchd[1]: (com.apple.xpc.launchd.domain.pid.quicklookd.4497) Path not allowed in target domain: type = pid, path = /Library/Frameworks/iTunesLibrary.framework/Versions/A/XPCServices/com.apple.iT unesLibraryService.xpc error = 147: The specified service did not ship in the requestor's bundle, origin = /System/Library/Frameworks/QuickLook.framework/Versions/A/Resources/quicklookd. app

    18/04/2016 10:27:47.815 pm com.apple.xpc.launchd[1]: (com.apple.imfoundation.IMRemoteURLConnectionAgent) The _DirtyJetsamMemoryLimit key is not available on this platform.

    18/04/2016 10:27:48.042 pm QuickLookSatellite[4498]: Failed to obtain sandbox extension for path=/Users/REDACTED/Library/Caches/com.apple.quicklook.satellite. Errno:1

    18/04/2016 10:27:48.089 pm QuickLookSatellite[4498]: Failed to obtain sandbox extension for path=/Users/REDACTED/Library/Caches/com.apple.quicklook.satellite. Errno:1

    18/04/2016 10:27:49.434 pm QuickLookSatellite[4498]: CGSConnectionByID: 0 is not a valid connection ID.

    18/04/2016 10:27:49.434 pm QuickLookSatellite[4498]: Invalid Connection ID 0

    18/04/2016 10:27:50.578 pm sandboxd[256]: ([4498]) QuickLookSatelli(4498) deny file-issue-extension /Users/REDACTED/Library/Caches/com.apple.quicklook.satellite

    18/04/2016 10:27:50.706 pm sandboxd[256]: ([4498]) QuickLookSatelli(4498) deny mach-lookup com.apple.nsurlstorage-cache

    18/04/2016 10:27:50.722 pm sandboxd[256]: ([4498]) QuickLookSatelli(4498) deny file-issue-extension /Users/REDACTED/Library/Caches/com.apple.quicklook.satellite

    18/04/2016 10:27:50.736 pm sandboxd[256]: ([4498]) QuickLookSatelli(4498) deny mach-lookup com.apple.nsurlstorage-cache

    18/04/2016 10:27:58.535 pm com.apple.xpc.launchd[1]: (com.apple.quicklook.satellite.30C24224-712E-4681-BA2B-C01101B7CE1E[4498]) Service exited due to signal: Killed: 9

    18/04/2016 10:28:09.335 pm WindowServer[218]: Surface testing disallowed updates for 10 sequential attempts...

    18/04/2016 10:28:09.344 pm WindowServer[218]: Surface test allowed updates after 11 attempts

    18/04/2016 10:29:04.979 pm WindowServer[218]: Surface testing disallowed updates for 10 sequential attempts...

    18/04/2016 10:29:04.988 pm WindowServer[218]: Surface test allowed updates after 11 attempts

    18/04/2016 10:29:22.778 pm WindowServer[218]: Surface testing disallowed updates for 10 sequential attempts...

    18/04/2016 10:29:22.805 pm WindowServer[218]: Surface test allowed updates after 15 attempts

    18/04/2016 10:29:26.947 pm WindowServer[218]: Surface testing disallowed updates for 10 sequential attempts...

    18/04/2016 10:29:26.956 pm WindowServer[218]: Surface test allowed updates after 11 attempts

    18/04/2016 10:29:27.149 pm WindowServer[218]: Surface testing disallowed updates for 10 sequential attempts...

    18/04/2016 10:29:27.173 pm WindowServer[218]: Surface test allowed updates after 14 attempts

     

    By the way, does the EtraCheck information tell you anything? I ran that due to the advice found here:

     

    https://discussions.apple.com/docs/DOC-6921

     

    Thanks, Warlinski.

  • by Linc Davis,

    Linc Davis Linc Davis Apr 18, 2016 5:57 AM in response to Warlinski
    Level 10 (207,926 points)
    Applications
    Apr 18, 2016 5:57 AM in response to Warlinski

    Please select from the menu bar

               ▹ System Preferences… ▹ Flash Player Advanced Delete All...

    In the sheet that opens, check the box marked

              Delete All Site Data and Settings

    then click Delete Data. Close the preference pane. Test.

    By the way, does the EtraCheck information tell you anything?

    No. I don't read it.