HT203174: iTunes: Possible iTunes Store errors

Learn about iTunes: Possible iTunes Store errors

billyoung

Level 1 (4 points)

iPhone

Q: China iTunes Store and iBooks Store were closed?

I am in China Mainland. Since April, I couldn't connect to iTunes Store and iBooks Store any more.

The China's iTunes Store and iBooks Store were officially launched in 2015. But now I cannot use them to play purchased movies and read books.

Apple Inc. has any comments on it?

Posted on Apr 17, 2016 6:36 AM

I have this question too

Solved

Level 1 (4 points)

iPhone

A:

Thanks.

Ok, now we got the official answer. iTunes Movies and iBooks Stores in China Ordered Closed by Chinese State Agency...

Posted on Apr 21, 2016 9:14 PM

Q: China iTunes Store and iBooks Store were closed?

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Helpful answers

by King_Penguin,

King_Penguin Apr 17, 2016 7:43 AM in response to billyoung
Level 10 (133,651 points)

iTunes

Apr 17, 2016 7:43 AM in response to billyoung

As you already know 'Apple Inc' are not here, these are user-to-user forums.

What is this on, iOS device, computer's iTunes, both ? What have you tried to see if it fixes it e.g. soft-reset/reboot of the device/computer, logging out and back into your account, tried a different network ?
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by billyoung,

billyoung Apr 18, 2016 12:17 AM in response to King_Penguin
Level 1 (4 points)

iPhone

Apr 18, 2016 12:17 AM in response to King_Penguin

Thanks for your reply.

Actually, most of China users have this problem. But Apple China customer service couldn't give a clear answer. We're very confused.
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by King_Penguin,

King_Penguin Apr 18, 2016 1:05 AM in response to billyoung
Level 10 (133,651 points)

iTunes

Apr 18, 2016 1:05 AM in response to billyoung

Your's is the first post that I've seen about it, you could try contacting iTunes Support and see if they are aware of any issues : https://www.apple.com/emea/support/itunes/contact.html
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by billyoung,Solvedanswer

billyoung Apr 21, 2016 9:14 PM in response to King_Penguin
Level 1 (4 points)

iPhone

Apr 21, 2016 9:14 PM in response to King_Penguin

Thanks.

Ok, now we got the official answer. iTunes Movies and iBooks Stores in China Ordered Closed by Chinese State Agency...
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