Q: Macbook Pro Repair Extension Program

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Vd-woodie

Level 1 (8 points)

Notebooks

Q: Macbook Pro Repair Extension Program

I have a Mac-book Pro early 2011, which developed video display problem for over a year now. I was told by a technician that it is the GPU issue, and i needed to replace the board for between 800 - 1000 dollars.

Now I learned that Apple is offering repair extension program for some specific Mac-book pro which mine falls into the category. I am resident in Nigeria, and my Mac-book pro was purchased in Nigeria. Am i qualified for this offering from Apple and how do I progress with the process of fixing my Mac-book pro using this offer, if i am qualified?

Regards,

Victor Woodrow

MacBook Pro, OS X Mavericks (10.9.2)

Posted on Apr 17, 2016 8:19 AM

I have this question too

Solved

OriginalName022

Level 4 (2,462 points)

iPhone

A:

Information on that can be found here: https://www.apple.com/support/macbookpro-videoissues/. This link allows you to check if you qualify and provides you with repair options.

Posted on Apr 18, 2016 12:34 PM

Q: Macbook Pro Repair Extension Program

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by OGELTHORPE,

OGELTHORPE Apr 17, 2016 12:09 PM in response to Vd-woodie
Level 9 (52,793 points)

Mac OS X

Apr 17, 2016 12:09 PM in response to Vd-woodie

Your MBP should be eligible for a replacement but the problem you face is logistics. You will have to contact Apple and make arrangements to ship your MBP to them. Here are the worldwide contact numbers:

https://support.apple.com/en-us/HT201232

Ciao.
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by Vd-woodie,

Vd-woodie Apr 18, 2016 12:37 PM in response to OriginalName022
Level 1 (8 points)

Notebooks

Apr 18, 2016 12:37 PM in response to OriginalName022

I am aware of this link https://www.apple.com/support/macbookpro-videoissues, but when i drop down the list of country on the left of that page, i don't see my country Nigeria in the list. Does that mean Nigeria is not covered by this repair extension program?

Woodie
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by OriginalName022,

OriginalName022 Apr 18, 2016 12:41 PM in response to Vd-woodie
Level 4 (2,462 points)

iPhone

Apr 18, 2016 12:41 PM in response to Vd-woodie

OGELTHORPE has provided you with useful information.
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by OGELTHORPE,

OGELTHORPE Apr 18, 2016 12:41 PM in response to Vd-woodie
Level 9 (52,793 points)

Mac OS X

Apr 18, 2016 12:41 PM in response to Vd-woodie

It means that Apple does not have authorized representatives in Nigeria. That is why you will have to contact Apple and determine where the MBP can be shipped in order to replace the logic board.

Ciao.
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by Vd-woodie,

Vd-woodie Apr 18, 2016 1:24 PM in response to OGELTHORPE
Level 1 (8 points)

Notebooks

Apr 18, 2016 1:24 PM in response to OGELTHORPE

Thanks OGELTHORPE, this is helpful. Will contact Apple South Africa tomorrow.
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by OGELTHORPE,

OGELTHORPE Apr 18, 2016 1:30 PM in response to Vd-woodie
Level 9 (52,793 points)

Mac OS X

Apr 18, 2016 1:30 PM in response to Vd-woodie

Good luck.

Ciao.
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Accepted Answer · Apr 18, 2016 12:34 PM

OriginalName022

Level 4 (2,462 points)

iPhone

Apr 18, 2016 12:34 PM in response to Vd-woodie

Information on that can be found here: https://www.apple.com/support/macbookpro-videoissues/. This link allows you to check if you qualify and provides you with repair options.

Q: Macbook Pro Repair Extension Program

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by OriginalName022,Solvedanswer

by OGELTHORPE,

by Vd-woodie,

by OriginalName022,

by OGELTHORPE,

by Vd-woodie,

by OGELTHORPE,

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