Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

I cannot sync my iPhone 6 to iTunes 12.3.3 for Windows 10

I can not sync my iPhone 6, iPad or iPod to iTunes version 12.3.3 for Windows 10? Anyone have an answer?

Posted on Apr 17, 2016 8:21 AM

Reply
7 replies

Apr 17, 2016 10:36 AM in response to Jack JJ

Try the following:


  1. Open Control Panel > Device Manager
  2. Plug in your device
  3. Locate Universal Serial Bus Controllers > Apple Mobile Device USB Driver.
    It is also possible the device may show under Imaging Devices, Portable Devices or Other Devices or as an MTB USB Device.
  4. Right-click and select Update Driver Software...
  5. Click Browse my computer for driver software
  6. Browse to C:\Program Files\Common Files\Apple\Mobile Device Support\Drivers or
    C:\Program Files (x86)\Common Files\Apple\Mobile Device Support\Drivers
  7. Click Let me pick from a list of device drivers on my computer
  8. Click Apple Mobile Device USB Driver
  9. Click Next, then Close and exit Device Manager


Or try iPhone, iPad, or iPod not recognized in iTunes for Windows - Apple Support


Failing that try a full tear down and rebuild of iTunes as set out in Troubleshooting issues with iTunes for Windows updates.


Or lastly try rolling back to the last build of iTunes that worked for you. See iTunes installers for download links. If you're rolling back from 12.3.3.17 to 12.3.2.35 then you'll also need to roll back the library database in the way described in Empty/corrupt iTunes library after upgrade/crash.



tt2

I cannot sync my iPhone 6 to iTunes 12.3.3 for Windows 10

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.