Dj.Jerry.Official
Level 1 (4 points)
Notebooks

Q: 13" Macbook Pro (mid-2012) only starts in safe mode.

My macbook running OS 10.11.4 recently shut itself down and wouldn't turn on after an electric fault at the club I was dj'ing. The next morning I unplugged the battery and plugged it back. When I turned on the PC it gave the Kernel panic and would only turn on in safe mode. I tried going to recovery mode (command + R) but that doesn't bring anything when I start up my computer.

What is going on here? how can i fix this? please help

MacBook Pro, OS X El Capitan (10.11.4)

Posted on Apr 17, 2016 9:25 AM

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Q: 13" Macbook Pro (mid-2012) only starts in safe mode.

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  • Helpful answers

  • by Linc Davis,

    Linc Davis Linc Davis Apr 17, 2016 10:13 AM in response to Dj.Jerry.Official
    Level 10 (207,963 points)
    Applications
    Apr 17, 2016 10:13 AM in response to Dj.Jerry.Official

    These instructions must be carried out as an administrator. If you have only one user account, you are the administrator.

    Please launch the Console application in any one of the following ways:

    ☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)

    ☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.

    ☞ Open LaunchPad and start typing the name.

    In the Console window, select

              DIAGNOSTIC AND USAGE INFORMATION ▹ System Diagnostic Reports

    (not Diagnostic and Usage Messages) from the log list on the left. If you don't see that list, select

              View ▹ Show Log List

    from the menu bar.

    There is a disclosure triangle to the left of the list item. If the triangle is pointing to the right, click it so that it points down. You'll see a list of reports. A panic report has a name that begins with "Kernel" and ends in ".panic". Select the most recent one. The contents of the report will appear on the right. Use copy and paste to post the entire contents—the text, not a screenshot.

    If you don't see any reports listed, but you know there was a panic, you may have chosen Diagnostic and Usage Messages from the log list. Choose DIAGNOSTIC AND USAGE INFORMATION instead.

    In the interest of privacy, I suggest that, before posting, you edit out the “Anonymous UUID,” a long string of letters, numbers, and dashes in the header of the report, if it’s present (it may not be.)

    Please don’t post other kinds of diagnostic report.

    I know the report is long, maybe several hundred lines. Please post all of it anyway.

    When you post the report, you might see an error message on the web page: "You have included content in your post that is not permitted," or "The message contains invalid characters." That's a bug in the forum software. Please post the text on Pastebin, then post a link here to the page you created.

    If you have an account on Pastebin, please don't select Private from the Paste Exposure menu on the page, because then no one but you will be able to see it.

  • by OGELTHORPE,Helpful

    OGELTHORPE OGELTHORPE Apr 17, 2016 11:49 AM in response to Dj.Jerry.Official
    Level 9 (52,323 points)
    Mac OS X
    Apr 17, 2016 11:49 AM in response to Dj.Jerry.Official

    Problem solving is rarely linear and to find the correct solution is best done by following all possible avenues.  That increases the chances of defining the issue at hand and then determining what course of action to take in order to correct the given problem.  As the old adage goes, 'there is more than one way to skin a cat'.

     

    Your MBP has had a kernel panic.  Use these Apple instructions to log and post it:

     

    https://support.apple.com/en-us/HT201753

     

    Also download an Etrecheck report:

     

    http://www.etresoft.com/etrecheck

     

    Ciao.

     

    <Edited by Host>

  • by Linc Davis,

    Linc Davis Linc Davis Apr 17, 2016 10:52 AM in response to Dj.Jerry.Official
    Level 10 (207,963 points)
    Applications
    Apr 17, 2016 10:52 AM in response to Dj.Jerry.Official

    I'm asking you not to post any diagnostic report that you may see in the Console window unless it's a panic report.

     

    <Edited by Host>

  • by Dj.Jerry.Official,

    Dj.Jerry.Official Dj.Jerry.Official Apr 17, 2016 11:33 AM in response to Linc Davis
    Level 1 (4 points)
    Notebooks
    Apr 17, 2016 11:33 AM in response to Linc Davis

    Anonymous UUID:     

     

    Sun Apr 17 20:57:57 2016

     

     

    *** Panic Report ***

    panic(cpu 2 caller 0xffffff80223ce40a): Kernel trap at 0xffffff7fa336fbde, type 14=page fault, registers:

    CR0: 0x000000008001003b, CR2: 0xffffff80bbc4f274, CR3: 0x00000000255e7000, CR4: 0x00000000001626e0

    RAX: 0xffffff80bbc4f26c, RBX: 0xffffff7fa332befc, RCX: 0x0000000000000000, RDX: 0x0000000000000000

    RSP: 0xffffff80b5823c00, RBP: 0xffffff80b5823e10, RSI: 0xffffff80bbc4f26c, RDI: 0xffffff802d94a200

    R8:  0x000000000000ffff, R9:  0xffffff80bbc4f26c, R10: 0x0000000000000000, R11: 0x0000000000000001

    R12: 0x0000000000000440, R13: 0xffffff802de72e00, R14: 0xffffff802d94a200, R15: 0x0000000000000000

    RFL: 0x0000000000010286, RIP: 0xffffff7fa336fbde, CS:  0x0000000000000008, SS:  0x0000000000000000

    Fault CR2: 0xffffff80bbc4f274, Error code: 0x0000000000000000, Fault CPU: 0x2, PL: 0

     

     

    Backtrace (CPU 2), Frame : Return Address

    0xffffff80b5823890 : 0xffffff80222dab12

    0xffffff80b5823910 : 0xffffff80223ce40a

    0xffffff80b5823af0 : 0xffffff80223ec273

    0xffffff80b5823b10 : 0xffffff7fa336fbde

    0xffffff80b5823e10 : 0xffffff7fa2bbce31

    0xffffff80b5823e70 : 0xffffff80228b5958

    0xffffff80b5823ee0 : 0xffffff7fa2bbcb92

    0xffffff80b5823f00 : 0xffffff802230f1ea

    0xffffff80b5823fb0 : 0xffffff80223c8e27

          Kernel Extensions in backtrace:

             com.apple.iokit.IOUSBHostFamily(1.0.1)[4C8B5BB6-6AE4-313E-B79C-AC07A4E31A2D]@0x ffffff7fa2bb5000->0xffffff7fa2c1dfff

                dependency: com.apple.driver.AppleUSBHostMergeProperties(1.0.1)[9D5F86A1-76EF-3007-94CA-496 52E62355C]@0xffffff7fa2bb1000

             com.apple.driver.usb.AppleUSBXHCIPCI(1.0.1)[ABB683F7-7924-365D-A57E-DA68958790A 1]@0xffffff7fa336a000->0xffffff7fa3389fff

                dependency: com.apple.iokit.IOACPIFamily(1.4)[5D7574C3-8E90-3873-BAEB-D979FC215A7D]@0xfffff f7fa3024000

                dependency: com.apple.iokit.IOPCIFamily(2.9)[4FE41F9B-2849-322A-BBF8-A94816C003D6]@0xffffff 7fa2b2c000

                dependency: com.apple.iokit.IOUSBHostFamily(1.0.1)[4C8B5BB6-6AE4-313E-B79C-AC07A4E31A2D]@0x ffffff7fa2bb5000

                dependency: com.apple.driver.usb.AppleUSBXHCI(1.0.1)[DEC1B5CD-76AD-3EEE-98B0-FE2583A4C0A9]@ 0xffffff7fa3325000

     

     

    BSD process name corresponding to current thread: kernel_task

     

     

    Mac OS version:

    Not yet set

     

     

    Kernel version:

    Darwin Kernel Version 15.4.0: Fri Feb 26 22:08:05 PST 2016; root:xnu-3248.40.184~3/RELEASE_X86_64

    Kernel UUID: 4E7B4496-0B81-34E9-97AF-F316103B0839

    Kernel slide:     0x0000000022000000

    Kernel text base: 0xffffff8022200000

    __HIB  text base: 0xffffff8022100000

    System model name: MacBookPro9,2 (Mac-6F01561E16C75D06)

     

     

    System uptime in nanoseconds: 1532027050

    last loaded kext at 1408044950: com.apple.driver.CoreStorageFsck 517.20.1 (addr 0xffffff7fa459e000, size 106496)

    loaded kexts:

    com.apple.driver.CoreStorageFsck 517.20.1

    com.apple.driver.AppleFileSystemDriver 3.0.1

    com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1

    com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0

    com.apple.BootCache 38

    com.apple.iokit.SCSITaskUserClient 3.7.7

    com.apple.iokit.IOAHCIBlockStorage 2.8.5

    com.apple.driver.AirPort.Brcm4331 800.20.24

    com.apple.driver.AirPort.Brcm4360 1040.1.1a6

    com.apple.iokit.AppleBCM5701Ethernet 10.2.0

    com.apple.driver.AppleSDXC 1.7.0

    com.apple.driver.AppleFWOHCI 5.5.2

    com.apple.driver.usb.AppleUSBEHCIPCI 1.0.1

    com.apple.driver.AppleAHCIPort 3.1.8

    com.apple.driver.AppleSmartBatteryManager 161.0.0

    com.apple.driver.AppleRTC 2.0

    com.apple.driver.AppleACPIButtons 4.0

    com.apple.driver.AppleHPET 1.8

    com.apple.driver.AppleSMBIOS 2.1

    com.apple.driver.AppleACPIEC 4.0

    com.apple.driver.AppleAPIC 1.7

    com.apple.driver.AppleIntelCPUPowerManagementClient 218.0.0

    com.apple.nke.applicationfirewall 163

    com.apple.security.quarantine 3

    com.apple.security.TMSafetyNet 8

    com.apple.driver.AppleIntelCPUPowerManagement 218.0.0

    com.apple.driver.CoreStorage 517.20.1

    com.apple.iokit.IOSCSIMultimediaCommandsDevice 3.7.7

    com.apple.iokit.IOBDStorageFamily 1.8

    com.apple.iokit.IODVDStorageFamily 1.8

    com.apple.iokit.IOCDStorageFamily 1.8

    com.apple.driver.AppleThunderboltDPInAdapter 4.1.3

    com.apple.driver.AppleThunderboltDPAdapterFamily 4.1.3

    com.apple.driver.AppleThunderboltPCIDownAdapter 2.0.2

    com.apple.driver.AppleXsanScheme 3

    com.apple.iokit.IOAHCISerialATAPI 2.6.2

    com.apple.iokit.IOSCSIArchitectureModelFamily 3.7.7

    com.apple.driver.AppleThunderboltNHI 4.0.4

    com.apple.iokit.IOThunderboltFamily 6.0.2

    com.apple.iokit.IO80211Family 1110.26

    com.apple.driver.corecapture 1.0.4

    com.apple.iokit.IOEthernetAVBController 1.0.3b3

    com.apple.driver.mDNSOffloadUserClient 1.0.1b8

    com.apple.iokit.IONetworkingFamily 3.2

    com.apple.iokit.IOFireWireFamily 4.6.0

    com.apple.driver.AppleUSBMergeNub 900.4.1

    com.apple.driver.usb.AppleUSBEHCI 1.0.1

    com.apple.iokit.IOAHCIFamily 2.8.1

    com.apple.driver.usb.AppleUSBXHCIPCI 1.0.1

    com.apple.driver.usb.AppleUSBXHCI 1.0.1

    com.apple.iokit.IOUSBFamily 900.4.1

    com.apple.iokit.IOUSBHostFamily 1.0.1

    com.apple.driver.AppleUSBHostMergeProperties 1.0.1

    com.apple.driver.AppleEFINVRAM 2.0

    com.apple.driver.AppleEFIRuntime 2.0

    com.apple.iokit.IOHIDFamily 2.0.0

    com.apple.iokit.IOSMBusFamily 1.1

    com.apple.security.sandbox 300.0

    com.apple.kext.AppleMatch 1.0.0d1

    com.apple.driver.AppleKeyStore 2

    com.apple.driver.AppleMobileFileIntegrity 1.0.5

    com.apple.driver.AppleCredentialManager 1.0

    com.apple.driver.DiskImages 417.2

    com.apple.iokit.IOStorageFamily 2.1

    com.apple.iokit.IOReportFamily 31

    com.apple.driver.AppleFDEKeyStore 28.30

    com.apple.driver.AppleACPIPlatform 4.0

    com.apple.iokit.IOPCIFamily 2.9

    com.apple.iokit.IOACPIFamily 1.4

    com.apple.kec.Libm 1

    com.apple.kec.pthread 1

    com.apple.kec.corecrypto 1.0

     

     

    System Profile:

    AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0xF5), Broadcom BCM43xx 1.0 (7.21.95.175.1a6)

    Bluetooth: Version 4.4.4f4 17685, 3 services, 18 devices, 1 incoming serial ports

    Thunderbolt Bus: MacBook Pro, Apple Inc., 25.1

    Memory Module: BANK 0/DIMM0, 2 GB, DDR3, 1600 MHz, 0x80AD, 0x484D54333235533643465238432D50422020

    Memory Module: BANK 1/DIMM0, 2 GB, DDR3, 1600 MHz, 0x80AD, 0x484D54333235533643465238432D50422020

    USB Device: USB 2.0 Bus

    USB Device: Hub

    USB Device: FaceTime HD Camera (Built-in)

    USB Device: USB 2.0 Bus

    USB Device: Hub

    USB Device: Hub

    USB Device: Apple Internal Keyboard / Trackpad

    USB Device: IR Receiver

    USB Device: BRCM20702 Hub

    USB Device: Bluetooth USB Host Controller

    USB Device: USB 3.0 Bus

    Serial ATA Device: APPLE HDD HTS547550A9E384, 500.11 GB

    Serial ATA Device: MATSHITADVD-R   UJ-8A8

    Model: MacBookPro9,2, BootROM MBP91.00D3.B08, 2 processors, Intel Core i5, 2.5 GHz, 4 GB, SMC 2.2f38

    Network Service: Ethernet Adaptor (en5), Ethernet, en5

    Network Service: Wi-Fi, AirPort, en1

    Graphics: Intel HD Graphics 4000, Intel HD Graphics 4000, Built-In

  • by Dj.Jerry.Official,

    Dj.Jerry.Official Dj.Jerry.Official Apr 17, 2016 11:35 AM in response to Linc Davis
    Level 1 (4 points)
    Notebooks
    Apr 17, 2016 11:35 AM in response to Linc Davis

    Followed your instructions, I hope that's the report you asked me to send

  • by Linc Davis,

    Linc Davis Linc Davis Apr 17, 2016 12:32 PM in response to Dj.Jerry.Official
    Level 10 (207,963 points)
    Applications
    Apr 17, 2016 12:32 PM in response to Dj.Jerry.Official

    You may be dealing with a hardware fault.

    Make a "Genius" appointment at an Apple Store, or go to another authorized service provider. You may have to leave the machine there for several days.

    Back up all data on the internal drive(s) before you hand over your computer to anyone. There are ways to back up a computer that isn't fully functional—ask if you need guidance.

    If privacy is a concern, erase the data partition(s) with the option to write zeros* (do this only if you have at least two complete, independent backups, and you know how to restore to an empty drive from any of them.) Don’t erase the recovery partition, if present.

    Keeping your confidential data secure during hardware repair

    Apple also recommends that you deauthorize a device in the iTunes Store before having it serviced.

    *An SSD doesn't need to be zeroed.