reitzfamily
Level 1
(4 points)
Q: Why is my iPhone not recognized when plugged into iTunes?
Hello all,
I am trying to sync music from my windows 10 PC onto my iPhone 6 plus and for some reason the computer is not recognizing the phone. What would cause that?
Thank you,
iPhone 6 Plus, iOS 9.3.1
elcpu
Level 6
(15,946 points)
The steps in this article are a bit different than what I suggested before (at the very end, steps 9 and 10). Maybe they will help.
http://www.technipages.com/itunes-fix-iphone-or-ipod-not-detected-in-windows
If they don't you could uninstall iTunes from your computer, reboot it, and install it again. A bit drastic but some users have reported success by doing so.
Also you could post in the iTunes for Windows Forum iTunes for Windows
There is a very knowledgeable user by the screen name of turingtest2 (tt2). He is an expert in iTunes and may suggest other options.
