HT202033: Get started with iPhone, iPad, and iPod touch
Learn about Get started with iPhone, iPad, and iPod touch
Q: invalid sim card error after resetting iphone 5s
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Apr 17, 2016 5:07 PMby Lawrence Finch,What is the exact message? If it says insert a SIM from a supported carrier your phone is locked to a different carrier than the one the SIM is for. You will have to get a SIM from the supported carrier. If the message is something different just get a new SIM.
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Apr 18, 2016 2:38 AMby zia.sona,The exact message is "The SIM card that you currently have installed in this iPhone is from a carrier that is not supported under the activation policy that is currently assigned by the activation server. This is not a hardware issue with the iPhone. please insert another SIM card from a supported carrier or request that this iPhone be unlocked by your carrier. Please contact Apple for more information."
If i take out the SIM card it says "Please insert SIM card".
These are the very initial steps it is stuck on. It does not even ask for the unlock code or some thing.
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Apr 18, 2016 3:27 AMby Lawrence Finch,That message means the phone is locked to a carrier. If it previously worked with a different carrier that means that the phone was hacked or jailbroken to subvert the carrier lock. When you reset the phone it "undid" the hack that allowed it to work on other carriers. Apple will not help with jailbroken phones, and there is no jailbreak for the latest version, so your only option is to find out who that carrier is and see if they will unlock the phone. Otherwise the phone is now useless.
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Apr 18, 2016 9:12 AMby Courcoul,That is correct, it is a security feature. For all practical purposes, the phone is being forced into a configuration that's different from what the original owner had, making it look like it was stolen. So the protective features built into the system kick in. And kick you in the butt, even if undeserved. From what I gather in the discussion thus far, two choices are left: get the correct SIM and hope that carrier takes you back in its fold, or sell it for parts.
