HT202069: Gather and use iTunes Diagnostics in iTunes for Windows
Learn about Gather and use iTunes Diagnostics in iTunes for Windows
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Helpful answers
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Apr 19, 2016 6:38 AM in response to suntigerlily1112by jeffd55,Hello suntigerlily1112,
Thank you for using Apple Support Communities.
It appears that the basic issue that you are seeing is that after updating your Microsoft Windows software, iTunes is no longer working. Without knowing exactly how iTunes is failing to work, I have a couple of articles that I can start you with to try to resolve the issue.
If iTunes is quitting or not launching, take a look at this article: Fix unexpected quits or launch issues in iTunes for Windows
If you are unable to install iTunes, this article should help: If you can‘t install or update iTunes for Windows
Best regards.
