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Helpful answers
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Apr 17, 2016 9:22 PM in response to LeeBrian428by sberman,Are you using Android version 4.0 or later?
See this article:
Move from Android to iPhone, iPad, or iPod touch - Apple Support
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Apr 18, 2016 1:21 AM in response to sbermanby LeeBrian428,I have read the article, but still cannot figure out the reason