mfanous
Level 1 (4 points)
iTunes

Q: iTunes not displaying artwork, unable to edit ID3 tags.

For almost 3 years, I have my iTunes Library, stored on my Synology Nas. It has worked flawlessly, until today.

 

OS X - El Capitan 10.11.4

iTunes - 12.3.3.17

 

I opened up my iTunes (as I always do).

I wanted to listen to music (as I always do).

 

3/4 of my music are SUDDENLY out of the blue missing Album Artwork.

- I tried to redownload the artwork (nothing happened)

 

Strike 1.

 

I then tried to do it manually, by doing a "Get Info" and then editing the tags and artwork.

 

- All tags, all options, anything in Get Info is GREYED OUT and unable to be edited.

 

Strike 2.

 

I restarted my iTunes Library a few times, restarted my Synology, my computer. Emptied out cache, etc.

 

Albums keep losing artwork. Example listed below.

 

Album ABC - missing artwork

Album DEF - has artwork

 

(Restart any device (iTunes, Synology, etc))

 

Album ABC - has artwork

Album DEF - suddenly lost it.

 

SO CONFUSED!!!!!!!!!

MacBook Pro with Retina display, OS X Yosemite (10.10.4)

Posted on Apr 17, 2016 11:08 PM

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mfanous

Q: iTunes not displaying artwork, unable to edit ID3 tags.

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  • Helpful answers

  • by Limnos,

    Limnos Limnos Apr 18, 2016 6:01 AM in response to mfanous
    Level 9 (53,971 points)
    Mac OS X
    Apr 18, 2016 6:01 AM in response to mfanous

    There are regular posts of something strange happening when using a NAS with iTunes.  For some people they work, for others something suddenly goes wrong and nobody can explain why and there is never a "solution".  You can try wiping the NAS and restore the library form a backup.  Better would be to use a regular hard drive for your iTunes library and the NAS as a backup.

  • by mfanous,

    mfanous mfanous Apr 18, 2016 10:12 PM in response to Limnos
    Level 1 (4 points)
    iTunes
    Apr 18, 2016 10:12 PM in response to Limnos

    I ended up following these steps.

     

    If you don't see your content after you update iTunes - Apple Support

     

    I grabbed a previous Library file, deleted the old one. Everything magically works again.

     

    Not sure, what happened or why. But I did find something interesting that I can't explain yet.

     

    Using Finder....some albums did not have any artwork but in iTunes it displays.

     

    My example screenshot is below.

    Finder displays only 1 track has that artwork.

    iTunes says all those tracks have that artwork.

     

    Why the paradox?

    What's the best way to keep things consistent?!

     

    Screen Shot 2016-04-18 at 10.10.43 PM.png

  • by Limnos,

    Limnos Limnos Apr 18, 2016 10:19 PM in response to mfanous
    Level 9 (53,971 points)
    Mac OS X
    Apr 18, 2016 10:19 PM in response to mfanous

    mfanous wrote:

     

    I grabbed a previous Library file, deleted the old one.

    Yes, which is what I recommended in restoring your library file from a backup except in your case it dates back to when you last upgraded the iTunes application so anything you added since will not appear in the library.