I have OS X El Capitan v10.11.4 Update installed, a 3.06 GHz Intel Core 13 processor, a 4 GB 1333 MHz DDR3 memory, and 342.56 out of 498.88 GB of storage. My computer has been locking up on the internet; especially on Facebook. I have used utilities to repair files since I deleted a lot of old files, but nothing is showing up.
iMac, OS X El Capitan (10.11.4)
What utilities?
The vast majority of the so called "repair" utilities cause far more damage then good.
Could you please provide more details on what you mean when you say that the internet is locking up?
Thanks for your reply Allan. In my utilities folder there is a disk utility, and within that I check first aid. It has not found anything in need of repair.
When my computer locks up, it does not respond. I have to reboot it, then it goes back to the internet page that I was on. I am able to proceed after that.
What browser are you using?
Safari...sorry, I intended to mention that.
Have you tried force quitting Safari and then restarting with the Shift key depressed?
No, the only way I am able to restart my computer after it locks up is to turn the power button off and back on.
MollyJaye wrote:
No, the only way I am able to restart my computer after it locks up is to turn the power button off and back on.
He wasn't talking about restarting your computer, he was talking about restarting Safari.
I thought by stating force quitting Safari, I was making that obvious. Oh well.
Try running this program and then copy and paste the output in a reply. The program was created by Etresoft, a frequent contributor. Please use copy and paste as screen shots can be hard to read.
.
Here it is:
EtreCheck version: 2.9.11 (264)
Report generated 2016-04-21 05:17:39
Download EtreCheck from https://etrecheck.com
Runtime 2:14
Performance: Excellent
Click the [Support] links for help with non-Apple products.
Click the [Details] links for more information about that line.
Check Apple signatures: Enabled
Problem: Beachballing
Description:
and locking up while on the internet.
Hardware Information: ⓘ
iMac (21.5-inch, Mid 2010)
[Technical Specifications] - [User Guide] - [Warranty & Service]
iMac - model: iMac11,2
1 3.06 GHz Intel Core i3 CPU: 2-core
4 GB RAM Upgradeable - [Instructions]
BANK 0/DIMM0
Empty
BANK 1/DIMM0
Empty
BANK 0/DIMM1
2 GB DDR3 1333 MHz ok
BANK 1/DIMM1
2 GB DDR3 1333 MHz ok
Bluetooth: Old - Handoff/Airdrop2 not supported
Wireless: en1: 802.11 a/b/g/n
Video Information: ⓘ
ATI Radeon HD 4670 - VRAM: 256 MB
iMac 1920 x 1080
System Software: ⓘ
OS X El Capitan 10.11.4 (15E65) - Time since boot: less than an hour
Disk Information: ⓘ
ST3500418AS disk0 : (500.11 GB) (Rotational)
EFI (disk0s1) <not mounted> : 210 MB
Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB
Macintosh HD (disk1) / : 498.88 GB (342.64 GB free)
Encrypted AES-XTS Unlocked
Core Storage: disk0s2 499.25 GB Online
HL-DT-STDVDRW GA32N ()
USB Information: ⓘ
Apple Card Reader
Apple Inc. BRCM2046 Hub
Apple Inc. Bluetooth USB Host Controller
Apple, Inc. Keyboard Hub
Apple Inc. Apple Keyboard
Apple Computer, Inc. IR Receiver
Apple Inc. Built-in iSight
Gatekeeper: ⓘ
Mac App Store and identified developers
Kernel Extensions: ⓘ
/System/Library/Extensions
[not loaded] com.kodak.print.printerdock.merge (1.0.0 - 2016-04-07) [Support]
System Launch Agents: ⓘ
[not loaded] 8 Apple tasks
[loaded] 165 Apple tasks
[running] 65 Apple tasks
System Launch Daemons: ⓘ
[not loaded] 44 Apple tasks
[loaded] 159 Apple tasks
[running] 86 Apple tasks
Launch Agents: ⓘ
[failed] com.adobe.ARMDCHelper.cc24aef4a1b90ed56a...plist (2015-10-24) [Support]
Launch Daemons: ⓘ
[loaded] com.adobe.ARMDC.Communicator.plist (2015-10-24) [Support]
[loaded] com.adobe.ARMDC.SMJobBlessHelper.plist (2015-10-24) [Support]
[loaded] com.adobe.fpsaud.plist (2016-04-05) [Support]
[loaded] com.malwarebytes.MBAMHelperTool.plist (2016-03-17) [Support]
User Launch Agents: ⓘ
[failed] com.adobe.ARM.[...].plist (2013-01-15) [Support]
[failed] com.apple.CSConfigDotMacCert-[...]@me.com-SharedServices.Agent.plist (2011-04-02) - /System/Library/Frameworks/CoreServices.framework/Frameworks/OSServices.framewo rk/Versions/A/Support/CSConfigDotMacCert: Executable not found!
[loaded] com.google.keystone.agent.plist (2016-03-03) [Support]
[loaded] com.spotify.webhelper.plist (2016-02-19) [Support]
Other Apps: ⓘ
[running] com.etresoft.EtreCheck.97632
[loaded] 404 Apple tasks
[running] 164 Apple tasks
Internet Plug-ins: ⓘ
FlashPlayer-10.6: 21.0.0.213 - SDK 10.6 (2016-04-07) [Support]
QuickTime Plugin: 7.7.3 (2016-03-26)
AdobePDFViewerNPAPI: 15.010.20060 - SDK 10.8 (2016-03-10) [Support]
AdobePDFViewer: 15.010.20060 - SDK 10.8 (2016-03-10) [Support]
Flash Player: 21.0.0.213 - SDK 10.6 (2016-04-07) Outdated! Update
Default Browser: 601 - SDK 10.11 (2016-03-26)
Google Earth Web Plug-in: 7.1 (2013-10-07) [Support]
Silverlight: 5.1.41212.0 - SDK 10.6 (2016-02-19) [Support]
DirectorShockwave: 11.5.9r620 (2011-02-03) [Support]
iPhotoPhotocast: 7.0 - SDK 10.7 (2012-03-31)
User internet Plug-ins: ⓘ
CitrixOnlineWebDeploymentPlugin: 1.0.105 (2013-04-25) [Support]
WebEx64: 1.0 - SDK 10.6 (2013-03-18) [Support]
Safari Extensions: ⓘ
RadioRage - Mindspark Interactive Network - http://www.radiorage.com (2016-03-27)
3rd Party Preference Panes: ⓘ
Flash Player (2016-04-05) [Support]
MacFUSE (2008-12-19) [Support]
MusicManager (2015-11-17) [Support]
Time Machine: ⓘ
Time Machine not configured!
Top Processes by CPU: ⓘ
2% WindowServer
1% fontd
0% kernel_task
0% askpermissiond
Top Processes by Memory: ⓘ
487 MB com.apple.WebKit.WebContent(4)
473 MB kernel_task
197 MB helpd
147 MB mds_stores
98 MB ocspd
Virtual Memory Information: ⓘ
1.12 GB Free RAM
2.88 GB Used RAM (1.11 GB Cached)
0 B Swap Used
Diagnostics Information: ⓘ
Apr 21, 2016, 05:10:19 AM Self test - passed
Apr 18, 2016, 12:52:49 PM ~/Library/Logs/DiagnosticReports/com.apple.WebKit.Plugin.64_2016-04-18-125249_[ redacted].crash
/System/Library/Frameworks/WebKit.framework/Versions/A/XPCServices/com.apple.We bKit.Plugin.64.xpc/Contents/MacOS/com.apple.WebKit.Plugin.64
I did click the Safari tab, chose quit, and restarted Safari, but it still locks up. Once it locks up, I am not able to do anything. Thanks for helping!!!
I did both. Thanks for your input.
Can't tell from the Etrecheck report what is causing your computer to lock up, but it shows you need more memory..
El Capitan runs better on at least 8GB of RAM.
OWC OWC memory or crucial Crusial Mac memory are good places to get memory.
You could look at a video guide to see how much is involved.
Note the model identifier of the computer you have as most applications are shown in page.
Check this link to identify your MacBook Pro model.
• How to identify MacBook Pro models - Apple Support
Kim
My computer has been locking up.
