MollyJaye
Level 1 (5 points)
Mac OS X

Q: My computer has been locking up.

I have OS X El Capitan v10.11.4 Update installed, a 3.06 GHz Intel Core 13 processor, a 4 GB 1333 MHz DDR3 memory, and 342.56 out of 498.88 GB of storage. My computer has been locking up on the internet; especially on Facebook. I have used utilities to repair files since I deleted a lot of old files, but nothing is showing up.

iMac, OS X El Capitan (10.11.4)

Posted on Apr 18, 2016 8:48 AM

by Eric Root,Solvedanswer
Eric Root Eric Root
Level 9 (70,176 points)
iTunes
A:

Safari/Preferences/Advanced - enable the Develop menu, then go there and Empty Caches. Quit/reopen Safari and test. Then try Safari/History/Show History and delete all history items.  Quit/reopen Safari and test. You can also try try Safari/Clear History…. The down side is it clears all cookies.Doing this may cause some sites to no longer recognize your computer as one that has visited the web site. Go to Finder and select your user/home folder. With that Finder window as the front window, either select Finder/View/Show View options or go command - J.  When the View options opens, check ’Show Library Folder’. That should make your user library folder visible in your user/home folder.  Select Library./Caches/com.apple.Safari/Cache.db and move it to the trash.

 

Go to Safari Preferences/Extensions and turn all extensions off. Test. If okay, turn the extensions on one by one until you figure out what extension is causing the problem.

 

Safari Corruption       See post by Linc Davis

Posted on Apr 24, 2016 6:59 AM

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MollyJaye

Q: My computer has been locking up.

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  • by KimUserName,Helpful

    KimUserName KimUserName Apr 21, 2016 2:46 PM in response to MollyJaye
    Level 4 (1,400 points)
    Notebooks
    Apr 21, 2016 2:46 PM in response to MollyJaye

    Can't tell from the Etrecheck report what is causing your computer to lock up, but it shows you need more memory..

    El Capitan runs better on at least 8GB of RAM.

     

    OWC OWC memory or crucial Crusial Mac memory are good places to get memory.

     

    You could look at a video guide to see how much is involved.

    OWC install videos

    Note the model identifier of the computer you have as most applications are shown in page.

     

    Check this link to identify your MacBook Pro model.

    • How to identify MacBook Pro models - Apple Support


    Kim

  • by MollyJaye,

    MollyJaye MollyJaye Apr 21, 2016 2:48 PM in response to KimUserName
    Level 1 (5 points)
    Mac OS X
    Apr 21, 2016 2:48 PM in response to KimUserName

    Thanks, Kim. I might try uninstalling El Capitan and reinstall Yosemite.

  • by Eric Root,Solvedanswer

    Eric Root Eric Root Apr 24, 2016 6:59 AM in response to MollyJaye
    Level 9 (70,176 points)
    iTunes
    Apr 24, 2016 6:59 AM in response to MollyJaye

    Safari/Preferences/Advanced - enable the Develop menu, then go there and Empty Caches. Quit/reopen Safari and test. Then try Safari/History/Show History and delete all history items.  Quit/reopen Safari and test. You can also try try Safari/Clear History…. The down side is it clears all cookies.Doing this may cause some sites to no longer recognize your computer as one that has visited the web site. Go to Finder and select your user/home folder. With that Finder window as the front window, either select Finder/View/Show View options or go command - J.  When the View options opens, check ’Show Library Folder’. That should make your user library folder visible in your user/home folder.  Select Library./Caches/com.apple.Safari/Cache.db and move it to the trash.

     

    Go to Safari Preferences/Extensions and turn all extensions off. Test. If okay, turn the extensions on one by one until you figure out what extension is causing the problem.

     

    Safari Corruption       See post by Linc Davis

  • by MollyJaye,

    MollyJaye MollyJaye Apr 22, 2016 8:20 AM in response to Eric Root
    Level 1 (5 points)
    Mac OS X
    Apr 22, 2016 8:20 AM in response to Eric Root

    Thanks Eric. I followed your instructions on your last post. I am still using El Capitan for now. My system has not locked up so far today, so hopefully it's resolved. I only had one extension on Safari...RadioRage. I will leave that off for now. Thanks so much to you and all that have tried to help. What an awesome community!

  • by Eric Root,

    Eric Root Eric Root Apr 22, 2016 2:43 PM in response to MollyJaye
    Level 9 (70,176 points)
    iTunes
    Apr 22, 2016 2:43 PM in response to MollyJaye

    You are welcome.

  • by MollyJaye,

    MollyJaye MollyJaye Apr 24, 2016 7:05 AM in response to Eric Root
    Level 1 (5 points)
    Mac OS X
    Apr 24, 2016 7:05 AM in response to Eric Root

    Looks like I am going to make it through the weekend without my computer locking up! Problem solved.    Thanks again!!

  • by Eric Root,

    Eric Root Eric Root Apr 24, 2016 7:27 AM in response to MollyJaye
    Level 9 (70,176 points)
    iTunes
    Apr 24, 2016 7:27 AM in response to MollyJaye

    You are welcome. Glad to help.

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