Albert T

Q: cannot update because an old emailadres appears of which i forgot thepaasword

I cannot update the apps on the ipad because a formerly used apple ID appaers asking for the password.When I try to renew the password for that ID the answer is that the ID does not exist.What is the reason and what to do?

Mac intel, Mac OS X (10.6.2), 3.06 GHz Intelcore2Duo,4 GB 800MHz DDR2 SDRAM

Posted on Apr 18, 2016 12:45 PM

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Q: cannot update because an old emailadres appears of which i forgot thepaasword

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  • by Rysz,Solvedanswer

    Rysz Rysz Apr 18, 2016 7:44 PM in response to Albert T
    Level 7 (20,519 points)
    iTunes
    Apr 18, 2016 7:44 PM in response to Albert T

    Start here. One of the options should fit your issue.

    https://www.apple.com/support/appleid/manage-account/

  • by Albert T,

    Albert T Albert T Apr 20, 2016 6:25 AM in response to Rysz
    Level 1 (4 points)
    iPad
    Apr 20, 2016 6:25 AM in response to Rysz

    I am soory to say that he link did not solve my problem. To overcome  the difficulties I removed the apps which could not be updated with the old apple ID and put the newer versions  again on the ipad using the latest apple ID.That costs sometimes  extra money,but i saw no better solution.

    Thank you for your attention and help.

  • by pieterlux,

    pieterlux pieterlux Sep 15, 2016 2:28 AM in response to Rysz
    Level 1 (8 points)
    Sep 15, 2016 2:28 AM in response to Rysz

    this is not the solution to my issue! if i check by stating "forgot password" i get the message that the ID is not known.

    further more i received the suggestion to delete all app i bought via this id, that is impossible to find out. so i am  now still stuck with a notification every few minutes to give in my password.

    my "new" id (years old already) functions, so i have access, but it is very annoying to get this popup every few minutes.