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since I installed the 9.3.1 IOS wifi signal is weak or lost.

since I installed the 9.3.1 IOS wifi signal is weak or lost. I have a IPhone 6 64 GB. Please Help!!

iPhone 6, iOS 9.3.1

Posted on Apr 18, 2016 5:04 PM

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Posted on Apr 18, 2016 5:20 PM

General suggestions for Wi-Fi issues, maybe one of them will help….


1) Perform a Forced Restart: Hold down the Home and Wake/Sleep buttons at the same time for about 15-20 seconds until the Apple logo appears. Allow device to restart.

2) Reset Network Settings: Settings > General > Reset > Reset Network Settings. Rejoin the Network again.

3) Reboot Router/Modem: Unplug from power for 2 minutes and plug again. Update Router Firmware (check manufacturer’s support website for a newer FW). Also try different bands (2.4 GHz and 5 GHz) and different bandwidths (20 MHz recommended for the 2.4 band).

4) Change to Google's DNS: Settings > Wi-Fi > Click on the Network, Delete all numbers under DNS and enter 8.8.8.8 or alternatively 8.8.4.4

5) Disable device prioritization on the router if this feature is available.

6) Determine if other Wi-Fi devices on network are working well (other iOS devices, Macs, PCs).

7) Try device at another Network, i.e., neighbors’, public coffee house, etc.

8) Restore the Device (ask for additional for details if desired).

https://support.apple.com/en-us/HT201252

9) Go to an Apple Store for hardware evaluation.

2 replies
Question marked as Best reply

Apr 18, 2016 5:20 PM in response to palin1975

General suggestions for Wi-Fi issues, maybe one of them will help….


1) Perform a Forced Restart: Hold down the Home and Wake/Sleep buttons at the same time for about 15-20 seconds until the Apple logo appears. Allow device to restart.

2) Reset Network Settings: Settings > General > Reset > Reset Network Settings. Rejoin the Network again.

3) Reboot Router/Modem: Unplug from power for 2 minutes and plug again. Update Router Firmware (check manufacturer’s support website for a newer FW). Also try different bands (2.4 GHz and 5 GHz) and different bandwidths (20 MHz recommended for the 2.4 band).

4) Change to Google's DNS: Settings > Wi-Fi > Click on the Network, Delete all numbers under DNS and enter 8.8.8.8 or alternatively 8.8.4.4

5) Disable device prioritization on the router if this feature is available.

6) Determine if other Wi-Fi devices on network are working well (other iOS devices, Macs, PCs).

7) Try device at another Network, i.e., neighbors’, public coffee house, etc.

8) Restore the Device (ask for additional for details if desired).

https://support.apple.com/en-us/HT201252

9) Go to an Apple Store for hardware evaluation.

Aug 25, 2016 12:40 AM in response to elcpu

I just got my 1st Apple yesterday. Finally got the router/modem to accept the new device. i called my cable company who upgraded my mbps by 50 for only $5 extra bucks! I didnt think to ask them for an upgrade - the I.T. support found the deal for me. This has made quite a difference for me.

I will also follow up with the other suggestions mentioned above.

Thanks for putting the question out there.

🙂

since I installed the 9.3.1 IOS wifi signal is weak or lost.

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