Q: MacBook Pro 13 inch 2012 running 10.8.5 chrome/safari not working
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Apr 20, 2016 6:54 AMby Nubz N.,Hi nntator85,
I understand after a software update neither Chrome or Safari load some web pages, which tend to be Google pages.
If it were just Safari I'd say check out this article
If Safari doesn't load a page or webpage items are missing - Apple Support
Although some things may be in common and worth a look, like common browser plug-ins also mentioned here:
Mac OS: Web Browser Quits Unexpectedly or Stops Responding - Apple Support
(The title talks about unexpectedly quiting, but it has some good steps.)
To help isolate the issue you may want to test under another OS X user.
How to test an issue in another user account on your Mac - Apple Support
If they work under another user then it is something with your user account and we want to focus there.
If they still have issues under the other account than is is a system wide issue and we need to checkout system wide settings, plug-ins, extensions and the like.
Please let us know how it goes.
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Apr 20, 2016 10:15 AMby nntator85,Update: I took my laptop to a coffee shop and school today and realized that my laptop will load all of those sites perfectly on those wifi networks. I now need to figure out why they will not load on my home network, even when they load perfectly fine on all of the other computers on our home network.
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Apr 20, 2016 10:52 AMby Nubz N.,Hey nntator85,
Thanks for testing with other networks. Makes it interesting though.
That the MacBook works on other networks makes it seem like a home network issue.
That other computers work fine on the home network makes it seem like an issue with the MacBook setup.
At this point, deeper, interactive troubleshooting may be in order.
https://getsupport.apple.com/GetproductgroupList.action.
Take care
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Apr 20, 2016 11:03 AMby Allan Jones,Before you start to diagnose a home wifi problem, download a utility from a working connection. I found that "NetSpot" is a handy tool for working on wifi issues:
I recently used it to diagnose a wifi problem at our church as a position issue with a receiver rather than a router issue. It's free, and its signal strength function is much more robust than using the number of bars in the Mac's menu bar. It was sensitive enough to see a drop in signal caused by a receiver being only 30 inches lower than optimum.
