I purchased the Sims 2 on the app store on my Macbook. I was charged for it, so I know the purchase went through. Under 'purchases' it shows the sims and next to it, it says 'waiting...'. I can't get it to download. Any help is appreciated.
MacBook Pro (13-inch Mid 2012)
Hello Nosterman85,
Thanks for using Apple Support Communities.
I understand that a purchase from the Mac App Store isn't downloading. I suggest that you try and force the download to restart by following the directions below.
Restart a download on a Mac or PC
- Open iTunes.
- Mac: From the menu bar at the top of your computer screen, choose Store > Check for Available Downloads.
Windows: Hold down the Control and B keys on your keyboard to open the iTunes menu bar. Choose Store > Check for Available Downloads. Learn more about menus in iTunes for Windows.- If prompted, enter your Apple ID and password.
If you still can't restart your downloads, get more help.
Get more help
If you still can't restart your downloads, try the steps below:
- Restart your iOS device or computer.
- Check for updates for your Mac or PC and install any software updates. Also, update any security software you might have, such as anti-virus, anti-malware, or firewall.
- If you use Wi-Fi for Internet access, use a different Wi-Fi network when you download. If you connect to a home network, restart your Wi-Fi router. Also, check for and install any firmware updates for your Wi-Fi router. Refer to your router manufacturer's website for information on how to update its firmware.
- If you're using a Mac or PC, use an Ethernet cable for wired Internet access instead of using Wi-Fi. If the issue persists and you're using iTunes for Windows, learn how to resolve issues between iTunes and security software.
Resume interrupted iTunes Store downloads
Take care.
Why is my Mac app stuck on waiting?
