Ramunadapana99
Level 1 (9 points)
Windows Software

Q: Wifi problem related to iPhone6 after updating 9.3.1

Hello everyone, I have bought my iPhone 6 (2015). After updating from 9.0.1 I have started facing problems related to wifi. Just two days back I have updated to latest version(9.3.1).  After the latest update to the phone, the wifi problem is increased. I have already reset my phone twice. Kindly, let me know the procedure to solve.

iPhone 6, iOS 9.3.1

Posted on Apr 19, 2016 1:36 AM

by elcpu,Apple recommended
elcpu elcpu
Level 6 (16,265 points)
Photos for Mac
A:

General suggestions for Wi-Fi issues, maybe one of them will help….

 

1) Perform a Forced Restart:  Hold down the Home and Wake/Sleep buttons at the same time for about 15-20 seconds until the Apple logo appears. Allow device to restart.

2) Reset Network Settings:  Settings > General > Reset > Reset Network Settings. Rejoin the Network again.

3) Reboot Router/Modem:  Unplug from power for 2 minutes and plug again. Update Router Firmware (check manufacturer’s support website for a newer FW). Also try different bands (2.4 GHz and 5 GHz) and different bandwidths (20 MHz recommended for the 2.4 band).

4) Change to Google's DNS:  Settings > Wi-Fi > Click on the Network, Delete all numbers under DNS and enter 8.8.8.8 or alternatively 8.8.4.4

5) Disable device prioritization on the router if this feature is available.

6) Determine if other Wi-Fi devices on network are working well (other iOS devices, Macs, PCs).

7) Try device at another Network, i.e., neighbors’, public coffee house, etc.

8) Restore the Device (ask for additional for details if desired).

      https://support.apple.com/en-us/HT201252

9) Go to an Apple Store for hardware evaluation.

Posted on Apr 19, 2016 12:50 PM

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Ramunadapana99

Q: Wifi problem related to iPhone6 after updating 9.3.1

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  • Helpful answers

  • by thunderzzz,

    thunderzzz thunderzzz Apr 19, 2016 1:51 AM in response to Ramunadapana99
    Level 6 (8,379 points)
    Notebooks
    Apr 19, 2016 1:51 AM in response to Ramunadapana99

    Take a look at this Apple Support article:

    https://support.apple.com/en-us/HT204051


    Reset your network settings.


    Settings - General - Reset - Reset Network Settings


    Reset your device. This won't delete your data stored on the phone.

    • Press and hold the Sleep/Wake button
    • Press and hold on the Home button
    • Keep holding both buttons until the display turns off and back on with Apple logo on it.


    Alternatively, you may go to Settings - General - Reset - Reset All Settings

  • by elcpu,Apple recommended

    elcpu elcpu Apr 19, 2016 12:50 PM in response to Ramunadapana99
    Level 6 (16,265 points)
    Photos for Mac
    Apr 19, 2016 12:50 PM in response to Ramunadapana99

    General suggestions for Wi-Fi issues, maybe one of them will help….

     

    1) Perform a Forced Restart:  Hold down the Home and Wake/Sleep buttons at the same time for about 15-20 seconds until the Apple logo appears. Allow device to restart.

    2) Reset Network Settings:  Settings > General > Reset > Reset Network Settings. Rejoin the Network again.

    3) Reboot Router/Modem:  Unplug from power for 2 minutes and plug again. Update Router Firmware (check manufacturer’s support website for a newer FW). Also try different bands (2.4 GHz and 5 GHz) and different bandwidths (20 MHz recommended for the 2.4 band).

    4) Change to Google's DNS:  Settings > Wi-Fi > Click on the Network, Delete all numbers under DNS and enter 8.8.8.8 or alternatively 8.8.4.4

    5) Disable device prioritization on the router if this feature is available.

    6) Determine if other Wi-Fi devices on network are working well (other iOS devices, Macs, PCs).

    7) Try device at another Network, i.e., neighbors’, public coffee house, etc.

    8) Restore the Device (ask for additional for details if desired).

          https://support.apple.com/en-us/HT201252

    9) Go to an Apple Store for hardware evaluation.