phone keeps asking for other phone passcode

Question

Level 1

64 points

phone keeps asking for other phone passcode

I bought a new iPhone 6S Plus and once I had updated IOS I was able to back up from my older iPhone 5 via the iCloud. I now get a 'follow-up' in settings. Which says -

'Finish changing your passcode.'

I click on this and my phone asks for my Apple ID passcode. I enter this and then the phone asks me for my passcode. I enter this and then my phone gives me this message -

'Enter Passcode for Other iPhone'

'Access to your account is protected by the passcode for "Mark's iPhone5". Your passcode is encrypted and cannot be read by Apple.'

I enter my passcode for my iPhone5 and get a message saying "Incorrect Passcode. Enter the passcode for your other phone". (The passcode I have entered is definitely correct and id the same passcode I use for my iPad.) I enter my passcode again and get the same message. If I enter it a 3rd time I get a warning and have to start from the beginning again.

There is an option to enter a passcode from a different device, so I choose my iPad and enter the code. When I go back to settings the follow up flag is still there and I am right back to the very start. I have done a reboot, but the follow up flag is still there.

Posted on Apr 19, 2016 10:45 AM

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Answer 1

ZikzakCorp

Level 4

1,089 points

Apr 19, 2016 1:11 PM in response to almark.net

It sounds like two-step verification is on your Apple ID. It's not asking for your screen lock passcode. When you set up two-step verification, you register one or more trusted devices. A trusted device is a device you control that can receive 4-digit verification codes using either SMS or Find My iPhone. If you're not getting that code, you can try to turn two-step verification off.

Sign in to your Apple ID account page.
In the Security section, Click Edit.
Click Turn Off Two-Step Verification.
Create new security questions and verify your date of birth. You'll get an email confirming that two-step verification for your Apple ID is off.

Frequently asked questions about two-step verification for Apple ID - Apple Support

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Answer 2

almark.net Author

Level 1

64 points

Apr 19, 2016 4:02 PM in response to ZikzakCorp

This didn't work, the phone was definitely asking me for the passcode of my iPhone5. I sorted it out by deleting the iPhone5 as an iCloud device. Thanks for your help.

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Answer 3

Oct 23, 2017 3:45 PM in response to almark.net

You are correct. I have the same problem and it's definitely not the verification code. It is definitely asking for the unlock code to my old iphone (5), new iphone (7), and ipad. It states very clearly what it's asking for. I suspect my Icloud/Itunes account has been hacked as I get other suspicious pop-ups and have noticed settings changing on my IPad/IPhone. Today it changed the settings on Photo's (and other things too), and uploaded photo's to the cloud.

Is it possible to get a new itunes account?

Thanks!

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Answer 4

igor153

Level 1

4 points

Sep 11, 2016 4:49 AM in response to ZikzakCorp

yesss, thank you from bottom off my heart. I could not crack these problem for some time, even in the apple store and in telephone centre didn't know how to solve these problem. So thank you again.

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Answer 5

Sep 14, 2017 1:16 PM in response to ZikzakCorp

Well explained, and it worked.. Thank You

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