HT205362: Set up Find My iPhone, iPad, Apple Watch, and Mac
Learn about Set up Find My iPhone, iPad, Apple Watch, and Mac
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All replies
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Helpful answers
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Apr 20, 2016 1:59 AM in response to Jakob_tsvetby thunderzzz,Are you the original owner of this device or you bought second hand iPhone? If it has activation lock on most likely it is asking for the previous owner id(not your id)
You need to contact the seller and ask him to remove this iPhone from his list of devices. Otherwise, your iPhone will be a useless brick.
Find My iPhone Activation Lock: Removing a device from a previous owner’s account - Apple Support
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Apr 20, 2016 5:07 AM in response to thunderzzzby Jakob_tsvet,And if this is my ex girlfreind and she cant help me?
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Apr 20, 2016 5:14 AM in response to Jakob_tsvetby thunderzzz,What would you like to reset if this device is tied to your ex girlfriend's id? It is not possible to reset the id if it does not belong to you.
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Apr 20, 2016 5:22 AM in response to Jakob_tsvetby Briansyddall,Hi
If this is your iPhone ask your ex girlfriend to remove iphone from the list of apple devices
On her find my iphone list.
If iphone belongs to her give it back to her you cannot use this iPhone .
Do the right thing.
Cheers
Brian