HT205362: Set up Find My iPhone, iPad, Apple Watch, and Mac

Learn about Set up Find My iPhone, iPad, Apple Watch, and Mac

Jakob_tsvet

Level 1 (4 points)

iPhone

Q: how to reset apple ID if i do this its telling me that i have to reset apple ID and i alraedy changed password

My iphone are on activation lock on

and he ask me for my last iCloud.

i write the right APPLE ID and password and he telling me to reset it, so i change my password like 20 times and still the same answer.

i dont know what to do...

iPhone 5s

Posted on Apr 20, 2016 1:49 AM

I have this question too

Q: how to reset apple ID if i do this its telling me that i have to reset apple ID and i alraedy changed password

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Helpful answers

by thunderzzz,

thunderzzz Apr 20, 2016 1:59 AM in response to Jakob_tsvet
Level 6 (8,379 points)

Notebooks

Apr 20, 2016 1:59 AM in response to Jakob_tsvet

Are you the original owner of this device or you bought second hand iPhone? If it has activation lock on most likely it is asking for the previous owner id(not your id)
You need to contact the seller and ask him to remove this iPhone from his list of devices. Otherwise, your iPhone will be a useless brick.
Find My iPhone Activation Lock: Removing a device from a previous owner’s account - Apple Support
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by Jakob_tsvet,

Jakob_tsvet Apr 20, 2016 5:07 AM in response to thunderzzz
Level 1 (4 points)

iPhone

Apr 20, 2016 5:07 AM in response to thunderzzz

And if this is my ex girlfreind and she cant help me?
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by thunderzzz,

thunderzzz Apr 20, 2016 5:09 AM in response to Jakob_tsvet
Level 6 (8,379 points)

Notebooks

Apr 20, 2016 5:09 AM in response to Jakob_tsvet

Unfortunately this is the only way.
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by Jakob_tsvet,

Jakob_tsvet Apr 20, 2016 5:10 AM in response to Jakob_tsvet
Level 1 (4 points)

iPhone

Apr 20, 2016 5:10 AM in response to Jakob_tsvet

And how can i reset Apple ID?
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by thunderzzz,

thunderzzz Apr 20, 2016 5:14 AM in response to Jakob_tsvet
Level 6 (8,379 points)

Notebooks

Apr 20, 2016 5:14 AM in response to Jakob_tsvet

What would you like to reset if this device is tied to your ex girlfriend's id? It is not possible to reset the id if it does not belong to you.
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by Briansyddall,

Briansyddall Apr 20, 2016 5:22 AM in response to Jakob_tsvet
Level 6 (8,200 points)

Apple Watch

Apr 20, 2016 5:22 AM in response to Jakob_tsvet

Hi
If this is your iPhone ask your ex girlfriend to remove iphone from the list of apple devices
On her find my iphone list.
If iphone belongs to her give it back to her you cannot use this iPhone .
Do the right thing.
Cheers
Brian
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