Q: Sync with phone issue

ITunes will not sync an app to my iPhone I've just downloaded, stating the computer is not authorised. However, when I select the authorise my computer command from the iTunes store, itunes states it is already authorised. I have deauthorised all my computers, rebooted and reauthorized the one again, but problems persist. I've seen troubleshoot guidance relating to removing a particular folder (SC?) but have windows10 and can not locate this. Please help...

iPhone 6

Posted on Apr 20, 2016 6:12 AM

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Q: Sync with phone issue

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by alex_h1,

alex_h1 Apr 21, 2016 12:04 PM in response to labessade
Community Specialists

Apr 21, 2016 12:04 PM in response to labessade

Hello labessade,
Thanks for using Apple Support Communities.

From your post I understand you have an app downloaded from the iTunes Store on your PC, but you're getting an error when syncing it that your computer isn't authorized to be used with that Apple ID. This sounds like your Apple ID that is associated with your iPhone is different from the one you downloaded with on your PC. Check your settings on both devices to make sure they're the same.

iTunes 12 for Windows: Manage your iTunes Store account

Sign in with a different Apple ID on your iPhone, iPad, or iPod touch

Take care.
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