SJfromNJ

Q: Mail crashes when sending mail with attachment on version 9.3 and OSX 10.11.4

Very often but not always Mail (version 9.3) crashes while sending mail with attachment. I have a macbook Pro (retina 13 inch late 2013), 2.4Ghz and 8GB memory. I am attaching a portion of the log file. if it helps I can attach the whole log. Although I see the mail in the sent folder after mail recovers from the crash, I am not sure if the mail actually went through or not. Thanks.

 

Mail quit unexpectedly.

 

Process:              Mail [46003]

Path:                 /Applications/Mail.app/Contents/MacOS/Mail

Identifier:           com.apple.mail

Version:              9.3 (3124)

Build Info:           Mail-3124000000000000~2

Code Type:            X86-64 (Native)

Parent Process:       ??? [1]

Responsible:          Mail [46003]

User ID:              503

 

Date/Time:            2016-04-20 10:45:24.531 -0400

OS Version:           Mac OS X 10.11.4 (15E65)

Report Version:       11

Anonymous UUID:       274A4975-56BA-E427-737B-738C69CE69E4

 

Sleep/Wake UUID:      203A1CD2-1A14-44BE-897D-F70254ED0E32

 

Time Awake Since Boot: 160000 seconds

Time Since Wake:      5300 seconds

 

System Integrity Protection: enabled

 

Crashed Thread:       0 Dispatch queue: com.apple.main-thread

 

Exception Type:       EXC_BAD_ACCESS (SIGSEGV)

Exception Codes:      KERN_INVALID_ADDRESS at 0x000007ffd5e37448

Exception Note:       EXC_CORPSE_NOTIFY

 

VM Regions Near 0x7ffd5e37448:

   CoreAnimation         000000011d189000-000000011fcab000 [ 43.1M] rw-/rwx SM=PRV 

-->

   JS JIT generated code 0000587be1200000-0000587be1201000 [   4K] ---/rwx SM=NUL 

 

Application Specific Information:

objc_msgSend() selector name: retain

Calling encodeRestorableStateWithCoder: on window of class 'NSKVONotifying_MouseTrackingWindow' with title 'Sent (2809 messages)' (delegate is 0x7ffd5bf4bfb0, fr is 0x7ffd5e54ef60)

 

Global Trace Buffer (reverse chronological seconds):

25.674015   CFNetwork                  0x00007fff854a9ced TCP Conn 0x7ffd5ec4dab0 complete. fd: 80, err: 0

25.674052   CFNetwork                  0x00007fff855385c7 TCP Conn 0x7ffd5ec4dab0 event 1. err: 0

25.754630   CFNetwork                  0x00007fff854ab447 TCP Conn 0x7ffd5ead5040 SSL Handshake DONE

25.827606   CFNetwork                  0x00007fff854ab323 TCP Conn 0x7ffd5ead5040 starting SSL negotiation

25.827732   CFNetwork                  0x00007fff854a9ced TCP Conn 0x7ffd5ead5040 complete. fd: 68, err: 0

25.828415   CFNetwork                  0x00007fff855385c7 TCP Conn 0x7ffd5ead5040 event 1. err: 0

54.013789   CFNetwork                  0x00007fff854ab447 TCP Conn 0x7ffd5e9184f0 SSL Handshake DONE

54.251810   CFNetwork                  0x00007fff854ab323 TCP Conn 0x7ffd5e9184f0 starting SSL negotiation

54.252087   CFNetwork                  0x00007fff854a9ced TCP Conn 0x7ffd5e9184f0 complete. fd: 42, err: 0

54.252200   CFNetwork                  0x00007fff855385c7 TCP Conn 0x7ffd5e9184f0 event 1. err: 0

 

Thread 0 Crashed:: Dispatch queue: com.apple.main-thread

libobjc.A.dylib                0x00007fff9757a4dd objc_msgSend + 29

com.apple.CoreFoundation       0x00007fff8ec2d189 _CFPreferencesSetValueWithContainer + 153

com.apple.Foundation           0x00007fff81760ab0 -[NSUserDefaults(NSUserDefaults) setObject:forKey:] + 46

com.apple.Mail.framework       0x00007fff8b960f98 -[MFSpecialMailbox saveUserInfo] + 177

com.apple.mail                 0x0000000103d72b99 0x103d14000 + 387993

com.apple.mail                 0x0000000103d8bb36 0x103d14000 + 490294

com.apple.mail                 0x0000000103d8b8b5 0x103d14000 + 489653

com.apple.mail                 0x0000000103d8b6bb 0x103d14000 + 489147

com.apple.AppKit               0x00007fff8880e379 -[NSWindow encodeRestorableStateWithCoder:] + 323

com.apple.AppKit               0x00007fff8880d505 -[NSPersistentUIRecord generateArchive:] + 158

10 com.apple.AppKit               0x00007fff8880de23 recursivelyEncodeInvalidPersistentState + 446

11 com.apple.AppKit               0x00007fff8880c6e7 -[NSPersistentUIManager flushAllChangesOptionallyWaitingUntilDone:updatingSnapshots:] + 1207

12 com.apple.AppKit               0x00007fff8880c207 -[NSPersistentUIManager flushPersistentStateAndClose:waitingUntilDone:] + 202

13 com.apple.AppKit               0x00007fff886326e9 run_cocoa_block + 41

14 com.apple.AppKit               0x00007fff8880c11d __42-[NSPersistentUIManager acquireDirtyState]_block_invoke + 77

15 libdispatch.dylib              0x00007fff858b840b _dispatch_client_callout + 8

16 libdispatch.dylib              0x00007fff858c8675 _dispatch_source_latch_and_call + 2235

17 libdispatch.dylib              0x00007fff858bca83 _dispatch_source_invoke + 983

18 libdispatch.dylib              0x00007fff858cb72d _dispatch_main_queue_callback_4CF + 422

19 com.apple.CoreFoundation       0x00007fff8ec609e9 __CFRUNLOOP_IS_SERVICING_THE_MAIN_DISPATCH_QUEUE__ + 9

20 com.apple.CoreFoundation       0x00007fff8ec1f8dd __CFRunLoopRun + 1949

21 com.apple.CoreFoundation       0x00007fff8ec1eed8 CFRunLoopRunSpecific + 296

22 com.apple.HIToolbox            0x00007fff8c03d935 RunCurrentEventLoopInMode + 235

23 com.apple.HIToolbox            0x00007fff8c03d76f ReceiveNextEventCommon + 432

24 com.apple.HIToolbox            0x00007fff8c03d5af _BlockUntilNextEventMatchingListInModeWithFilter + 71

25 com.apple.AppKit               0x00007fff88674efa _DPSNextEvent + 1067

26 com.apple.AppKit               0x00007fff8867432a -[NSApplication _nextEventMatchingEventMask:untilDate:inMode:dequeue:] + 454

27 com.apple.AppKit               0x00007fff88668e84 -[NSApplication run] + 682

28 com.apple.AppKit               0x00007fff8863246c NSApplicationMain + 1176

29 libdyld.dylib                  0x00007fff8317d5ad start + 1

 

Thread 1:: Dispatch queue: com.apple.libdispatch-manager

libsystem_kernel.dylib         0x00007fff8305defa kevent_qos + 10

libdispatch.dylib              0x00007fff858be165 _dispatch_mgr_invoke + 216

libdispatch.dylib              0x00007fff858bddcd _dispatch_mgr_thread + 52

 

Thread 2:: com.apple.NSURLConnectionLoader

libsystem_kernel.dylib         0x00007fff83056f72 mach_msg_trap + 10

libsystem_kernel.dylib         0x00007fff830563b3 mach_msg + 55

com.apple.CoreFoundation       0x00007fff8ec201c4 __CFRunLoopServiceMachPort + 212

com.apple.CoreFoundation       0x00007fff8ec1f68c __CFRunLoopRun + 1356

com.apple.CoreFoundation       0x00007fff8ec1eed8 CFRunLoopRunSpecific + 296

com.apple.CFNetwork            0x00007fff85470111 +[NSURLConnection(Loader) _resourceLoadLoop:] + 412

com.apple.Foundation           0x00007fff81759d64 __NSThread__start__ + 1351

libsystem_pthread.dylib        0x00007fff9309b99d _pthread_body + 131

libsystem_pthread.dylib        0x00007fff9309b91a _pthread_start + 168

libsystem_pthread.dylib        0x00007fff93099351 thread_start + 13

 

Thread 3:: com.apple.CFSocket.private

libsystem_kernel.dylib         0x00007fff8305d07a __select + 10

com.apple.CoreFoundation       0x00007fff8ec5d4fa __CFSocketManager + 762

libsystem_pthread.dylib        0x00007fff9309b99d _pthread_body + 131

libsystem_pthread.dylib        0x00007fff9309b91a _pthread_start + 168

libsystem_pthread.dylib        0x00007fff93099351 thread_start + 13

 

Thread 4:: com.apple.NSEventThread

libsystem_kernel.dylib         0x00007fff83056f72 mach_msg_trap + 10

libsystem_kernel.dylib         0x00007fff830563b3 mach_msg + 55

com.apple.CoreFoundation       0x00007fff8ec201c4 __CFRunLoopServiceMachPort + 212

com.apple.CoreFoundation       0x00007fff8ec1f68c __CFRunLoopRun + 1356

com.apple.CoreFoundation       0x00007fff8ec1eed8 CFRunLoopRunSpecific + 296

com.apple.AppKit               0x00007fff887cae99 _NSEventThread + 149

libsystem_pthread.dylib        0x00007fff9309b99d _pthread_body + 131

libsystem_pthread.dylib        0x00007fff9309b91a _pthread_start + 168

libsystem_pthread.dylib        0x00007fff93099351 thread_start + 13

 

Thread 5:: com.apple.CoreAnimation.render-server

libsystem_kernel.dylib         0x00007fff83056f72 mach_msg_trap + 10

libsystem_kernel.dylib         0x00007fff830563b3 mach_msg + 55

com.apple.QuartzCore           0x00007fff94a598df CA::Render::Server::server_thread(void*) + 257

com.apple.QuartzCore           0x00007fff94a597d7 thread_fun + 25

libsystem_pthread.dylib        0x00007fff9309b99d _pthread_body + 131

libsystem_pthread.dylib        0x00007fff9309b91a _pthread_start + 168

libsystem_pthread.dylib        0x00007fff93099351 thread_start + 13

 

Thread 6:: JavaScriptCore::Marking

libsystem_kernel.dylib         0x00007fff8305cdb6 __psynch_cvwait + 10

libsystem_pthread.dylib        0x00007fff9309c728 _pthread_cond_wait + 767

libc++.1.dylib                 0x00007fff8dd4068f std::__1::condition_variable::wait(std::__1::unique_lock<std::__1::mutex>&) + 47

com.apple.JavaScriptCore       0x00007fff96c335ab JSC::GCThread::waitForNextPhase() + 171

com.apple.JavaScriptCore       0x00007fff96c333f8 JSC::GCThread::gcThreadMain() + 88

com.apple.JavaScriptCore       0x00007fff96c28d72 ***::threadEntryPoint(void*) + 178

com.apple.JavaScriptCore       0x00007fff96c28c9f ***::wtfThreadEntryPoint(void*) + 15

libsystem_pthread.dylib        0x00007fff9309b99d _pthread_body + 131

libsystem_pthread.dylib        0x00007fff9309b91a _pthread_start + 168

libsystem_pthread.dylib        0x00007fff93099351 thread_start + 13

 

Thread 7:: JavaScriptCore::Marking

libsystem_kernel.dylib         0x00007fff8305cdb6 __psynch_cvwait + 10

libsystem_pthread.dylib        0x00007fff9309c728 _pthread_cond_wait + 767

libc++.1.dylib                 0x00007fff8dd4068f std::__1::condition_variable::wait(std::__1::unique_lock<std::__1::mutex>&) + 47

com.apple.JavaScriptCore       0x00007fff96c335ab JSC::GCThread::waitForNextPhase() + 171

com.apple.JavaScriptCore       0x00007fff96c333f8 JSC::GCThread::gcThreadMain() + 88

com.apple.JavaScriptCore       0x00007fff96c28d72 ***::threadEntryPoint(void*) + 178

com.apple.JavaScriptCore       0x00007fff96c28c9f ***::wtfThreadEntryPoint(void*) + 15

libsystem_pthread.dylib        0x00007fff9309b99d _pthread_body + 131

libsystem_pthread.dylib        0x00007fff9309b91a _pthread_start + 168

libsystem_pthread.dylib        0x00007fff93099351 thread_start + 13

 

Thread 8:: JavaScriptCore::Marking

libsystem_kernel.dylib         0x00007fff8305cdb6 __psynch_cvwait + 10

libsystem_pthread.dylib        0x00007fff9309c728 _pthread_cond_wait + 767

libc++.1.dylib                 0x00007fff8dd4068f std::__1::condition_variable::wait(std::__1::unique_lock<std::__1::mutex>&) + 47

com.apple.JavaScriptCore       0x00007fff96c335ab JSC::GCThread::waitForNextPhase() + 171

com.apple.JavaScriptCore       0x00007fff96c333f8 JSC::GCThread::gcThreadMain() + 88

com.apple.JavaScriptCore       0x00007fff96c28d72 ***::threadEntryPoint(void*) + 178

com.apple.JavaScriptCore       0x00007fff96c28c9f ***::wtfThreadEntryPoint(void*) + 15

libsystem_pthread.dylib        0x00007fff9309b99d _pthread_body + 131

libsystem_pthread.dylib        0x00007fff9309b91a _pthread_start + 168

libsystem_pthread.dylib        0x00007fff93099351 thread_start + 13

 

Thread 9:: JavaScriptCore::Marking

libsystem_kernel.dylib         0x00007fff8305cdb6 __psynch_cvwait + 10

libsystem_pthread.dylib        0x00007fff9309c728 _pthread_cond_wait + 767

libc++.1.dylib                 0x00007fff8dd4068f std::__1::condition_variable::wait(std::__1::unique_lock<std::__1::mutex>&) + 47

com.apple.JavaScriptCore       0x00007fff96c335ab JSC::GCThread::waitForNextPhase() + 171

com.apple.JavaScriptCore       0x00007fff96c333f8 JSC::GCThread::gcThreadMain() + 88

com.apple.JavaScriptCore       0x00007fff96c28d72 ***::threadEntryPoint(void*) + 178

com.apple.JavaScriptCore       0x00007fff96c28c9f ***::wtfThreadEntryPoint(void*) + 15

libsystem_pthread.dylib        0x00007fff9309b99d _pthread_body + 131

libsystem_pthread.dylib        0x00007fff9309b91a _pthread_start + 168

libsystem_pthread.dylib        0x00007fff93099351 thread_start + 13

 

Thread 10:: JavaScriptCore::Marking

libsystem_kernel.dylib         0x00007fff8305cdb6 __psynch_cvwait + 10

libsystem_pthread.dylib        0x00007fff9309c728 _pthread_cond_wait + 767

libc++.1.dylib                 0x00007fff8dd4068f std::__1::condition_variable::wait(std::__1::unique_lock<std::__1::mutex>&) + 47

com.apple.JavaScriptCore       0x00007fff96c335ab JSC::GCThread::waitForNextPhase() + 171

com.apple.JavaScriptCore       0x00007fff96c333f8 JSC::GCThread::gcThreadMain() + 88

com.apple.JavaScriptCore       0x00007fff96c28d72 ***::threadEntryPoint(void*) + 178

com.apple.JavaScriptCore       0x00007fff96c28c9f ***::wtfThreadEntryPoint(void*) + 15

libsystem_pthread.dylib        0x00007fff9309b99d _pthread_body + 131

libsystem_pthread.dylib        0x00007fff9309b91a _pthread_start + 168

libsystem_pthread.dylib        0x00007fff93099351 thread_start + 13

 

Thread 11:: JavaScriptCore::Marking

libsystem_kernel.dylib         0x00007fff8305cdb6 __psynch_cvwait + 10

libsystem_pthread.dylib        0x00007fff9309c728 _pthread_cond_wait + 767

libc++.1.dylib                 0x00007fff8dd4068f std::__1::condition_variable::wait(std::__1::unique_lock<std::__1::mutex>&) + 47

com.apple.JavaScriptCore       0x00007fff96c335ab JSC::GCThread::waitForNextPhase() + 171

com.apple.JavaScriptCore       0x00007fff96c333f8 JSC::GCThread::gcThreadMain() + 88

com.apple.JavaScriptCore       0x00007fff96c28d72 ***::threadEntryPoint(void*) + 178

com.apple.JavaScriptCore       0x00007fff96c28c9f ***::wtfThreadEntryPoint(void*) + 15

libsystem_pthread.dylib        0x00007fff9309b99d _pthread_body + 131

libsystem_pthread.dylib        0x00007fff9309b91a _pthread_start + 168

libsystem_pthread.dylib        0x00007fff93099351 thread_start + 13

 

Thread 12:: -[DeliveryQueue _deliverQueuedMessages:] Dispatch queue: NSOperationQueue 0x7ffd5bc0afe0 :: NSOperation 0x7ffd5ec51df0 (QOS: UTILITY)

libsystem_kernel.dylib         0x00007fff83056f72 mach_msg_trap + 10

libsystem_kernel.dylib         0x00007fff830563b3 mach_msg + 55

com.apple.CoreFoundation       0x00007fff8ec201c4 __CFRunLoopServiceMachPort + 212

com.apple.CoreFoundation       0x00007fff8ec1f68c __CFRunLoopRun + 1356

com.apple.CoreFoundation       0x00007fff8ec1eed8 CFRunLoopRunSpecific + 296

com.apple.Foundation           0x00007fff81748dd9 -[NSRunLoop(NSRunLoop) runMode:beforeDate:] + 270

com.apple.MailCore             0x00007fff87d8ee2b -[MCSocket writeBytes:maxLength:error:] + 862

com.apple.MailCore             0x00007fff87d0b8d9 -[MCConnection _writeData:dontLogBytesInRange:error:] + 1304

com.apple.Mail.framework       0x00007fff8b959481 -[MFSMTPConnection _sendDataDontLogBytesInRange:] + 45

com.apple.Mail.framework       0x00007fff8b95b2e2 -[MFSMTPConnection sendDatas:] + 1626

10 com.apple.Mail.framework       0x00007fff8b95c7ac -[MFSMTPDeliverer deliverMessageHeaderData:bodyData:toRecipients:] + 3260

11 com.apple.Mail.framework       0x00007fff8b8c9eae __42-[MFMessageDeliverer deliverSynchronously]_block_invoke + 511

12 com.apple.CoreFoundation       0x00007fff8ec1d496 __65-[__NSDictionaryM enumerateKeysAndObjectsWithOptions:usingBlock:]_block_invoke + 102

13 com.apple.CoreFoundation       0x00007fff8ec1d389 -[__NSDictionaryM enumerateKeysAndObjectsWithOptions:usingBlock:] + 185

14 com.apple.Mail.framework       0x00007fff8b8c9a4e -[MFMessageDeliverer deliverSynchronously] + 1080

15 com.apple.mail                 0x0000000103d9b760 0x103d14000 + 554848

16 com.apple.mail                 0x0000000103d9a00a 0x103d14000 + 548874

17 com.apple.CoreFoundation       0x00007fff8ec1ca6c __invoking___ + 140

18 com.apple.CoreFoundation       0x00007fff8ec1c8fe -[NSInvocation invoke] + 286

19 com.apple.MailCore             0x00007fff87d65f4e -[MCMonitoredInvocation invoke] + 245

20 com.apple.MailCore             0x00007fff87d9886a -[MCThrowingInvocationOperation main] + 48

21 com.apple.MailCore             0x00007fff87d21be2 -[_MCInvocationOperation main] + 426

22 com.apple.Foundation           0x00007fff81769b7a -[__NSOperationInternal _start:] + 654

23 com.apple.Foundation           0x00007fff81765b64 __NSOQSchedule_f + 194

24 libdispatch.dylib              0x00007fff858b840b _dispatch_client_callout + 8

25 libdispatch.dylib              0x00007fff858bd03b _dispatch_queue_drain + 754

26 libdispatch.dylib              0x00007fff858c3707 _dispatch_queue_invoke + 549

27 libdispatch.dylib              0x00007fff858bbd53 _dispatch_root_queue_drain + 538

28 libdispatch.dylib              0x00007fff858bbb00 _dispatch_worker_thread3 + 91

29 libsystem_pthread.dylib        0x00007fff9309b4de _pthread_wqthread + 1129

30 libsystem_pthread.dylib        0x00007fff93099341 start_wqthread + 13

 

Thread 13:

libsystem_kernel.dylib         0x00007fff8305d5e2 __workq_kernreturn + 10

libsystem_pthread.dylib        0x00007fff9309b578 _pthread_wqthread + 1283

libsystem_pthread.dylib        0x00007fff93099341 start_wqthread + 13

 

Thread 14:

libsystem_kernel.dylib         0x00007fff8305d5e2 __workq_kernreturn + 10

libsystem_pthread.dylib        0x00007fff9309b578 _pthread_wqthread + 1283

libsystem_pthread.dylib        0x00007fff93099341 start_wqthread + 13

 

Thread 0 crashed with X86 Thread State (64-bit):

rax: 0x00007ffd5e45c9b0 rbx: 0x0000000000000000 rcx: 0x0100000000000000 rdx: 0x013d8001041b982d

rdi: 0x00007ffd5e45c9b0 rsi: 0x00007fff8eff6a4d rbp: 0x00007fff5bee9c70 rsp: 0x00007fff5bee9b38

  r8: 0x0000000000000015  r9: 0xffffffff00000000 r10: 0x00007fff8eff6a4d r11: 0x000007ffd5e37430

r12: 0x00007fff5bee9b40 r13: 0x0000000000000002 r14: 0x00007fff713bd840 r15: 0x00007fff5bee9bd8

rip: 0x00007fff9757a4dd rfl: 0x0000000000010206 cr2: 0x000007ffd5e37448

 

Logical CPU:    0

Error Code:     0x00000004

Trap Number:    14

MacBook Pro (Retina, 13-inch, Late 2013), OS X El Capitan (10.11.4), Mail 9.3

Posted on Apr 20, 2016 8:17 AM

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Q: Mail crashes when sending mail with attachment on version 9.3 and OSX 10.11.4

  • All replies
  • Helpful answers

  • by Linc Davis,

    Linc Davis Linc Davis Apr 20, 2016 5:03 PM in response to SJfromNJ
    Level 10 (207,926 points)
    Applications
    Apr 20, 2016 5:03 PM in response to SJfromNJ

    Please read this whole message before doing anything.

    This procedure is a test, not a solution. Don’t be disappointed when you find that nothing has changed after you complete it.

    Step 1

    The purpose of this step is to determine whether the problem is localized to your user account.

    Enable guest logins* and log in as Guest. Don't use the Safari-only “Guest User” login created by “Find My Mac.”

    While logged in as Guest, you won’t have access to any of your documents or settings. Applications will behave as if you were running them for the first time. Don’t be alarmed by this behavior; it’s normal. If you need any passwords or other personal data in order to complete the test, memorize, print, or write them down before you begin.

    Test while logged in as Guest by setting up one of your mail accounts. Send yourself some test messages. Same problem?

    After testing, log out of the guest account and, in your own account, disable it if you wish. Any files you created in the guest account will be deleted automatically when you log out of it.

    *Note: If you’ve activated “Find My Mac” or FileVault, then you can’t enable the Guest account. The “Guest User” login created by “Find My Mac” is not the same. Create a new account in which to test, and delete it, including its home folder, after testing.

    Step 2

    The purpose of this step is to determine whether the problem is caused by third-party system modifications that load automatically at startup or login, by a peripheral device, by a font conflict, or by corruption of the file system or of certain system caches.

    Please take this step regardless of the results of Step 1.

    Disconnect all wired peripherals except those needed for the test, and remove all aftermarket expansion cards, if applicable. Start up in safe mode and log in to the account with the problem.

    Note: If FileVault is enabled in OS X 10.9 or earlier, or if a firmware password is set, or if the startup volume is a software RAID, you can’t do this. Ask for further instructions.

    Safe mode is much slower to start up and run than normal, with limited graphics performance, and some things won’t work at all, including sound output and Wi-Fi on certain models. The next normal startup may also be somewhat slow.

    The login screen appears even if you usually log in automatically. You must know your login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.

    Test while in safe mode. Same problem?

    After testing, restart as usual (not in safe mode) and verify that you still have the problem. Post the results of Steps 1 and 2.

  • by SJfromNJ,

    SJfromNJ SJfromNJ Apr 21, 2016 9:20 AM in response to Linc Davis
    Level 1 (8 points)
    Mac OS X
    Apr 21, 2016 9:20 AM in response to Linc Davis

    Thanks for the advice Linc. I actually ended up calling Apple support and after running diagnostics and disk checks we ran safe mode. I was not able to reproduce the problem in safe mode. But the problem is intermittent so hard to say. However, I was able to reproduce the problem in regular mode after several attempt. In the end we ended up reinstalling the OS. I have not encountered the problem so far. Hoping it is resolved.

  • by SJfromNJ,

    SJfromNJ SJfromNJ Apr 21, 2016 10:41 AM in response to SJfromNJ
    Level 1 (8 points)
    Mac OS X
    Apr 21, 2016 10:41 AM in response to SJfromNJ

    Now photos is crashing. More to come.

  • by bonnetj,

    bonnetj bonnetj Jun 13, 2016 7:27 PM in response to SJfromNJ
    Level 1 (8 points)
    iTunes
    Jun 13, 2016 7:27 PM in response to SJfromNJ

    I have this problem as well.  I have sent the crash information to Apple each time it has happened an hope that someone is looking at that.  I will compare the generated data of the next crash to yours and see if I am getting the exact same crash.  It is intermittent  so don't know when that will be.  Does seem to be the case that the actual e-mail went out in each case (was received)  so something after the external portion of the "send" completed.  Seem to started back two updates to OSx ago.  I am currently on 10.11.5 so the update before this one.

     

    Thanks!

  • by bonnetj,

    bonnetj bonnetj Jul 12, 2016 6:14 PM in response to bonnetj
    Level 1 (8 points)
    iTunes
    Jul 12, 2016 6:14 PM in response to bonnetj

    I been getting this mail quitting thing some more but not with any consistency.  I got it again tonight and tried to copy the dump window to here but it is to large, odd characters,  etc. Best I can tell from reading the dump contents it mirrors yours above so I think there is a problem with 10.11.5 mail.  I did send the dumps on to apple through the reporting function.  I hope they are looking!

     

    Thanks!

  • by ewcplante,

    ewcplante ewcplante Sep 8, 2016 5:55 AM in response to SJfromNJ
    Level 1 (4 points)
    Sep 8, 2016 5:55 AM in response to SJfromNJ

    Good morning SJ,

    I'm having the exact same crash report with Mail (version 9.3 build 3124) since April of 2016! As you mentioned, this is intermittent, so I still haven't figure out what might be the problem either. I have opened a bug report with Apple regarding this, and I still haven't got an answer from them. This has been going on from OSX version 10.11.4 to 10.11.6, on which I'm running actually. I've been trying to solve the problem by formatting the hard drive and installing everything from scratch, rebuilding and reindexing mail, creating a new user account to test if this might be a user account related problem, fixing disk permissions, etc. Nothing has solved it and I'm still getting those crash reports from now and then, after 5 months! Let's hope that Mac OS Sierra, which will be coming out in a few days, will solve this once in for all.

     

    Regards