foolvivi
Level 1 (4 points)
iPhone

Q: Help for relink my iphone to my apple ID

All right, the situation is like this:

 

I bought an iphone 6 about 18 months ago. I used it for one year. About 6 month ago, my girl friend began using the phone. Now we broke up and I got the phone back. I tried to restore the phone, but cannot since the phone now is linked with her apple ID. I could not find my original receipt, but I do found the online record (order number) under my purchase history in my online account. Can I request to relink this device back to my apple id?

Posted on Apr 20, 2016 8:23 AM

Close
foolvivi

Q: Help for relink my iphone to my apple ID

  • All replies
  • Helpful answers

  • by joe_7399,

    joe_7399 joe_7399 Apr 21, 2016 1:30 PM in response to foolvivi
    Community Specialists
    Apr 21, 2016 1:30 PM in response to foolvivi

    Hello foolvivi, 

     

    Thanks for using the Apple Support Communities!

     

    From your post, it sounds like this iPhone has Activation Lock on it with someone else’s Apple ID. If this is correct, you would need the other person to enter their Apple ID password to unlock the device as described in the following article. 

     

    If the device is erased

    Ask the previous owner to enter their Apple ID and password on the Activate iPhone screen to remove the device from their account.

    If the previous owner isn't present, contact them and ask them to follow these steps to remove the device from their account:

    1. Sign in to iCloud with their Apple ID.
    2. Go to Find My iPhone.
    3. Select All Devices to open a list of devices linked to their account, then select the device to be removed.
    4. Click Remove from Account.

    After the previous owner removes the device from their account, turn off the device and then turn it back on to begin the setup process.

     

    Turn off Find My iPhone Activation Lock - Apple Support

     

    Cheers!

  • by elcpu,

    elcpu elcpu Apr 21, 2016 1:36 PM in response to foolvivi
    Level 6 (16,265 points)
    Photos for Mac
    Apr 21, 2016 1:36 PM in response to foolvivi

    Are you still on speaking terms? If so ask her to remove her Apple ID from Find my iPhone as it is likely activation locked. You can then restore the phone.

    If not you can try going to an Apple Store with whatever proof of purchase you got but I am not optimistic due to privacy reasons.

  • by gail from maine,

    gail from maine gail from maine Apr 21, 2016 1:41 PM in response to foolvivi
    Level 7 (26,985 points)
    iCloud
    Apr 21, 2016 1:41 PM in response to foolvivi

    Your online record should be enough of a proof of purchase for you to get help in an Apple Store. I would suggest that you go to your Apple Online Store account, click on Apple Store Account (at the bottom of the Apple Store page), then under Orders, click on Print an Invoice, find the invoice you want to print and print that to take with you.

     

    They should be able to help you out.

     

    Best of luck,

     

    GB