iTunes Says Bonjour Not Enabled but It Is Running

iTunes is saying that the Bonjour service has been disabled so it will not recognize any of my i6 phones or my iPad when connected, but the Bonjour service is running. I've checked every thread posted, uninstalled and re-installed countless times following the procedures I've found, deleting remnant folders/files and have even lost the device backups trying to remove any and all Bonjour and Apple folders and files. I've checked my firewall and antivirus settings, making sure there was no blocking and I've even added Bonjour to the exceptions on both. Most drastic measure I've taken has been disabling my home router firewall, PC firewall and disabling my antivirus on the last attempt to re-install the iTunes software, to no avail. I'm running Win7 SP1 (64-bit) with latest updates and AVG Internet Security software. I have no problem connecting to the iTunes store or downloading app updates. Whenever I connect a device, the mobile driver is successfully loading and my PC is recognizing connection. Verified after every installation that both Bonjour and the Apple Mobile Device services are in fact running, but iTunes continues to say it has been disabled and my devices will not connect.


Does anyone have a clue? Thanks in advance

iPhone 6, iOS 9.3.1

Posted on Apr 20, 2016 10:12 AM

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1 reply

Apr 20, 2016 12:55 PM in response to plennon54

I assume you have tried the suggestions in this article:


How to tell if Bonjour for Windows successfully installed - Apple Support


The only other suggestion I have (thanks to turingtest2) is to once again uninstall everything using this procedure:


Troubleshooting issues with iTunes for Windows updates


and then install the Win 7 iTunes version for older video cards. You can also get that version from here:


Troubleshooting issues with iTunes for Windows updates

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iTunes Says Bonjour Not Enabled but It Is Running

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