srsilva

Q: Some OSX apps freeze until logout/in

I`m having this annoying problem with el capitan in my macbook pro 15" 2010, i5, ssd, fresh install; after 1 day of uptime, with everything working ok, some OSX apps freeze, and you cant use neither this apps or the save/open dialog; other apps works, like finder, prefs, among others.

 

When it happens it never works again, until I reboot; recently I findout that if I logout and in again it solves the problems... so does anyone have heard about this before?

 

Thanks

MacBook Pro, OS X El Capitan (10.11.3), i5, 8gb ram, ssd

MacBook Pro, OS X El Capitan (10.11.3), i5, 8gb ram, ssd

Posted on Apr 20, 2016 9:35 AM

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Q: Some OSX apps freeze until logout/in

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  • Helpful answers

  • by Jason L,

    Jason L Jason L Apr 21, 2016 2:32 PM in response to srsilva
    Community Specialists
    Apr 21, 2016 2:32 PM in response to srsilva

    Hey there srsilva,

    Welcome to Apple Support Communities.

     

    If I understand correctly, there's an intermittent issue that's related to some applications to stop responding on your MacBook Pro. Try taking a look at the article linked below which will help you identify where exactly the issue is occurring and resolve that issue.

    Isolating issues in Mac OS X - Apple Support

     

    Ciao.

  • by Old Toad,

    Old Toad Old Toad Apr 21, 2016 3:01 PM in response to srsilva
    Level 10 (141,085 points)
    Mac OS X
    Apr 21, 2016 3:01 PM in response to srsilva

    You're not able to use the  ➙ Force Quit menu option on those apps?

    Forcequit.jpg

    OTsig.png

  • by srsilva,

    srsilva srsilva Apr 22, 2016 6:49 AM in response to srsilva
    Level 1 (8 points)
    Apple Watch
    Apr 22, 2016 6:49 AM in response to srsilva

    Hey guys!

     

    Thank you so much for replying in my post!

     

    Well, first, yes, this is an issue and I have kind of isolated it, partially; so I don`t know when it begun; I know that it only affects some apps; when this apps freeze (some OSX apps and any other app trying to use save/open dialog), like notes, contact, facetime, messages, mail, it wont open anymore; so yes, I can force close all of them, but when I try to reload, it will not open anymore; let me just use another example; lets say I am using firefox; it works fine, but if I try to save a page (use save dialog), it will freeze! Firefox can be force closed and then reopened, but not the internal osx apps cited before. I dont know why this happens; I was thinking that it was due to some problem in files; corrupted files or so; but I have done several scans with disk utility trying to solve this; it seems that in El Capitan there is not much what to do; so mostly I have tried to use the default tools to check the filesystem, which always seems to be ok, I mean, there doesnt seem to be any corrupted files; even because, you are going to agree with me that if there were any corrupted file, I will never be able to read that file again until I reinstall it, and it has never been done.

     

    The frequency of the problem is mostly after 1day of uptime (turn on the computer from scratch) or logging in; no more than this; at first I just was thinking that the problem was with filesystem then I just rebooted the system and everything begin to work again! all the programs, everything! Then this week I had another idea and created another user in OSX, and just tried to see if, when my user apps are frozen (cited above), the other user could use the same apps; and guess the answear? yes, when my user simple cannot use any of that apps cited above, even if I finish then and try again, any other user in the system can use the same programs!!! How could that be?  I am linux administrator for more than 10 years and everything that I know that could cause this kind of thing is related to filesystem corruption; but if this is the case, rebooting the system would never help.

     

    If I have to reboot or even sign out and in I loose my workspace; and that interruption is terrible for me!

     

    Have been told to reinstall the system again, but I have a production system and cannot afford to reinstall and configure everything right now.

     

    If I can`t correct it then I am thinking about just moving my files to another user.

     

    Well, thank you so much for your attention; any help with any of this would be apreciated!!!

  • by Old Toad,

    Old Toad Old Toad Apr 22, 2016 8:34 AM in response to srsilva
    Level 10 (141,085 points)
    Mac OS X
    Apr 22, 2016 8:34 AM in response to srsilva

    Download and run Etrecheck.  Copy and paste the results into your reply. Etrecheck is a diagnostic tool that was developed by one of the most respected users here (and recommended by Apple Support personnel) in the ASC to provide a snapshot of the system and help identify the more obvious culprits that can adversely affect a Mac's performance.

  • by srsilva,

    srsilva srsilva Apr 22, 2016 11:57 AM in response to srsilva
    Level 1 (8 points)
    Apple Watch
    Apr 22, 2016 11:57 AM in response to srsilva

    Hey guys, thanks for the reply; ! here is the report done some months ago:

     

    EtreCheck version: 2.9.4 (254)

    Report generated 2016-02-19 14:52:43

    Download EtreCheck from http://etrecheck.com

    Runtime 2:00

    Performance: Excellent

     

    Click the [Support] links for help with non-Apple products.

    Click the [Details] links for more information about that line.

    Click the [Check files] link for help with unknown files.

     

    Problem: Apps are crashing

     

    Hardware Information: ⓘ

    MacBook Pro (15-inch, Mid 2010)

    [Technical Specifications] - [User Guide] - [Warranty & Service]

    MacBook Pro - model: MacBookPro6,2

    1 2,53 GHz Intel Core i5 CPU: 2-core

    8 GB RAM Upgradeable - [Instructions]

    BANK 0/DIMM0

    4 GB DDR3 1067 MHz ok

    BANK 1/DIMM0

    4 GB DDR3 1067 MHz ok

    Bluetooth: Old - Handoff/Airdrop2 not supported

    Wireless: en1: 802.11 a/b/g/n

    Battery: Health = Normal - Cycle count = 10

     

    Video Information: ⓘ

    Intel HD Graphics

    NVIDIA GeForce GT 330M - VRAM: 256 MB

    Color LCD 1440 x 900

     

    System Software: ⓘ

    OS X El Capitan 10.11.3 (15D21) - Time since boot: about 3 hours

     

    Disk Information: ⓘ

    MTFDDAK256MAM-1K1 disk0 : (256,06 GB) (Solid State - TRIM: Yes)

    EFI (disk0s1) <not mounted> : 210 MB

    Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB

    steff (disk1) / : 254.83 GB (131.60 GB free)

    Core Storage: disk0s2 255.20 GB Online

     

    MATSHITADVD-R UJ-898 ()

     

    USB Information: ⓘ

    Apple Computer, Inc. IR Receiver

    Apple Inc. Built-in iSight

    Apple Card Reader

    Apple Inc. Apple Internal Keyboard / Trackpad

    Apple Inc. BRCM2070 Hub

    Apple Inc. Bluetooth USB Host Controller

     

    Configuration files: ⓘ

    System Integrity Protection status: disabled

     

    Gatekeeper: ⓘ

    Anywhere

     

    Unknown Files: ⓘ

    /Library/LaunchDaemons/com.spotflux.Spotflux.tun.plist

    /Library/LaunchDaemons/org.freelan.freelan.plist

    ~/Library/LaunchAgents/openvpn.net.privatetunnel.app.plist

    3 unknown files found. [Check files]

     

    Kernel Extensions: ⓘ

    /Applications/spotflux.app

    [not loaded] com.spotflux.Spotflux.tap (1.0 - 2015-11-09) [Support]

    [loaded] com.spotflux.Spotflux.tun (1.0 - 2015-11-09) [Support]

     

    System Launch Agents: ⓘ

    [loaded] 159 Apple tasks

    [running] 77 Apple tasks

     

    System Launch Daemons: ⓘ

    [loaded] 201 Apple tasks

    [running] 87 Apple tasks

     

    Launch Agents: ⓘ

    [loaded] com.adobe.AAM.Updater-1.0.plist (2016-02-14) [Support]

    [loaded] com.google.keystone.agent.plist (2015-12-17) [Support]

    [loaded] com.oracle.java.Java-Updater.plist (2015-10-02) [Support]

    [loaded] com.teamviewer.teamviewer.plist (2015-09-30) [Support]

    [loaded] com.teamviewer.teamviewer_desktop.plist (2015-09-30) [Support]

    [loaded] com.adobe.AAM.Updater-1.0.plist (2015-10-02) [Support]

    [loaded] com.adobe.AdobeCreativeCloud.plist (2015-10-02) [Support]

    [loaded] com.adobe.CS5ServiceManager.plist (2015-10-02) [Support]

    [loaded] org.gpgtools.Libmacgpg.xpc.plist (2015-09-23) [Support]

    [loaded] org.gpgtools.gpgmail.enable-bundles.plist (2015-03-08) [Support]

    [loaded] org.gpgtools.gpgmail.patch-uuid-user.plist (2015-03-08) [Support]

    [loaded] org.gpgtools.gpgmail.updater.plist (2015-08-14) [Support]

    [loaded] org.gpgtools.macgpg2.fix.plist (2015-03-08) [Support]

    [running] org.gpgtools.macgpg2.shutdown-gpg-agent.plist (2015-03-08) [Support]

    [loaded] org.gpgtools.macgpg2.updater.plist (2015-03-08) [Support]

     

    Launch Daemons: ⓘ

    [loaded] com.cyberghostsrl.CyberghostPrivilegedHelper.plist (2015-10-28) [Support]

    [loaded] com.github.IngmarStein.Monolingual.Helper.plist (2015-10-27) [Support]

    [loaded] com.google.keystone.daemon.plist (2015-12-17) [Support]

    [loaded] com.oracle.java.Helper-Tool.plist (2015-10-02) [Support]

    [running] com.prey.agent.plist (2015-11-16) [Support]

    [loaded] com.spotflux.Spotflux.tun.plist (2015-11-09) [Support]

    [loaded] com.teamviewer.Helper.plist (2015-09-30) [Support]

    [loaded] com.teamviewer.teamviewer_service.plist (2015-09-30) [Support]

    [loaded] com.tunnelbear.mac.tbeard.plist (2015-12-08) [Support]

    [loaded] com.adobe.agsservice.plist (2015-10-02) [Support]

    [loaded] com.microsoft.office.licensing.helper.plist (2010-09-08) [Support]

    [failed] org.freelan.freelan.plist (2013-11-09) [Support] [Details]

    [loaded] org.gpgtools.gpgmail.patch-uuid.plist (2015-03-08) [Support]

    [loaded] org.wireshark.ChmodBPF.plist (2015-11-22) [Support]

    [loaded] org.wireshark.XQuartzFixer.plist (2015-10-02) [Support]

     

    User Launch Agents: ⓘ

    [loaded] com.adobe.AAM.Updater-1.0.plist (2016-02-14) [Support]

    [loaded] com.victorpimentel.TVShowsHelper.plist (2016-01-23) [Support]

    [loaded] openvpn.net.privatetunnel.app.plist (2016-02-18) [Support]

     

    User Login Items: ⓘ

    Dropbox Aplicativo (/Applications/Dropbox.app) (2016-02-17)

    Android File Transfer Agent Aplicativo (~/Library/Application Support/Google/Android File Transfer/Android File Transfer Agent.app

    MailButler Aplicativo (~/Applications/MailButler.app)

     

    Other Apps: ⓘ

    [running] com.apple.xpc.launchd.oneshot.0x10000001.iTerm (2015-10-27)

    [running] com.apple.xpc.launchd.oneshot.0x10000002.Sublime Text 2 (2015-06-20)

    [running] com.apple.xpc.launchd.oneshot.0x10000009.EtreCheck (2016-02-14)

    [running] com.feingeist.MailButler.766112 (2016-02-11)

    [running] com.getdropbox.dropbox.385632 (2016-02-17)

    [running] com.google.GoogleTalkPluginD.722912.BA434F18-8C61-45AD-8A93-51D53C2BEF2A (2015-12-17)

    [running] com.google.android.mtpagent.774112 (2012-10-15)

    [running] com.hp.devicemonitor (2015-10-27)

    [running] net.privatetunnel.ovpnagent

    [running] org.mozilla.firefox.781152 (2016-02-19)

     

    Internet Plug-ins: ⓘ

    AdobeAAMDetect: 3.0.0.0 - SDK 10.9 (2015-10-02) [Support]

    QuickTime Plugin: 7.7.3 (2016-01-22)

    Default Browser: 601 - SDK 10.11 (2016-01-22)

    o1dbrowserplugin: 5.41.3.0 - SDK 10.8 (2015-12-17) [Support]

    SharePointBrowserPlugin: 14.6.1 - SDK 10.6 (2016-02-18) [Support]

    Google Earth Web Plug-in: 7.1 (2015-10-27) [Support]

    googletalkbrowserplugin: 5.41.3.0 - SDK 10.8 (2015-12-11) [Support]

    Silverlight: 5.1.40416.0 - SDK 10.6 (2015-10-27) [Support]

    JavaAppletPlugin: Java 8 Update 73 build 02 (2016-02-10) Check version

     

    Safari Extensions: ⓘ

    Adblock Plus (2016-02-19)

    Enpass Password Manager (2016-01-23)

     

    3rd Party Preference Panes: ⓘ

    Cameras (2015-10-27) [Support]

    FUSE for OS X (OSXFUSE) (2015-10-25) [Support]

    GPGPreferences (2016-02-17) [Support]

    Growl (2015-10-27) [Support]

    Java (2016-02-10) [Support]

    MacFUSE (2008-12-19) [Support]

    MouseZoom (2015-10-27) [Support]

    NTFS-3G (2010-10-11) [Support]

    TeXDistPrefPane (2015-10-02) [Support]

    TVShows (2015-10-27) [Support]

    Web Sharing (2013-01-26) [Support]

     

    Time Machine: ⓘ

    Auto backup: YES

    Volumes being backed up:

    steff: Disk size: 254.83 GB Disk used: 123.23 GB

    Destinations:

    TM_backups [Local]

    Total size: 300.44 GB

    Total number of backups: 5

    Oldest backup: 07/11/15 23:55

    Last backup: 05/02/16 18:28

    Size of backup disk: Too small

    Backup size 300.44 GB < (Disk used 123.23 GB X 3)

     

    Top Processes by CPU:

    6% WindowServer

    4% mdworker(16)

    3% kernel_task

    2% com.apple.AddressBook.InternetAccountsBridge

    1% firefox

     

    Top Processes by Memory: ⓘ

    2.30 GB com.apple.WebKit.WebContent(20)

    1.04 GB firefox

    721 MB kernel_task

    639 MB Preview

    311 MB mdworker(16)

     

    Virtual Memory Information: ⓘ

    42 MB Free RAM

    7.96 GB Used RAM (1.06 GB Cached)

    0 B Swap Used

     

    Diagnostics Information: ⓘ

    Feb 19, 2016, 11:39:46 AM Self test - passed

    Feb 19, 2016, 10:09:41 AM /Library/Logs/DiagnosticReports/Messages_2016-02-19-100941_[redacted].hang

    /Applications/Messages.app/Contents/MacOS/Messages

    Feb 19, 2016, 10:02:34 AM /Library/Logs/DiagnosticReports/Contacts_2016-02-19-100234_[redacted].hang

    /Applications/Contacts.app/Contents/MacOS/Contacts