Disk Erase failed with the error: Couldn’t unmount disk. What now?

First, Time Machine failed, with the infamous Read Only error.

  1. I tried to Repair Disk with Disk Utility. Disk Utility could not complete the repair and said to copy the files I could and then reformat the drive. Trying to copy the files in Finder went so slowly that it would have taken weeks. After reading that it would not have worked anyway, I tried the next thing.
  2. Using Restore in Disk Utility was suggested, so I tried it. That left me with two drives in the same condition. (One was brand new, purchased for this purpose.)
    1. Neither drive is seen by Finder, even after restarting or shutting down.
    2. Both drives are seen by Disk Utility, but the (single) partition on each is grayed out.
  3. Disk Utility cannot:
    1. Repair either disk.
    2. Eject either partition.
    3. Erase either disk.
    4. Mount or unmount either partition. It says a drive with a mount point is necessary.
  4. I restarted with Cmd-R:
    1. When I tried Restore from Time Machine, no Time Machine drives were found.
    2. When I selected Disk Utility, the result was the same as when I started up normally.

I have two questions:

  1. What do I do now?
  2. If I can gain access to either drive again, would the Time Machine backups (going back to 2013) useful/usable and thus worth saving?

Thanks for any help!

Posted on Apr 20, 2016 6:50 PM

Reply
21 replies

Apr 21, 2016 11:20 AM in response to Eric Root

On checking my Mac this morning, I found a dialog box I'd not seen before. It said that Disk Utility could not repair the disk, that I could read and copy the files on the disk but could not write to the disk - and something else that I forget but that was not new.


Then I came here to check on my query and found your reply, for which I thank you.


Here is the screen shot of Disk Utility, as I found it:

User uploaded file

So I tried running Repair Disk again, hoping to get that same new dialog box. This, however is what I got:

User uploaded file

I checked Finder, and sure enough, that Toshiba HD (my "original" Time Machine drive) is shown - but not the WD drive (newly purchased for this purpose). I tried to mount the WD drive, but I got this:

User uploaded file

So I tried to repair the WD and got this:

User uploaded file

Because I now seem to have access to the files on the Toshiba HD again but not to those on the WD, I tried to Erase the WD and got this:

User uploaded file

I tried to Eject the WD from Disk Utility, with this result:


User uploaded file

So I now can do nothing with the new WD drive. Is there a way out of this?


As for the Toshiba drive, I did in fact copy a test file successfully from the Toshiba drive to my Desktop. And I was able to Eject the drive in the Finder. So I might be able to use it as a kind of read-only, manual backup of my Mac's startup drive from the day I got it until last week - if the Finder sees it next time I connect it.


Thank you.

Apr 21, 2016 2:29 PM in response to macjack

Disk Utility won't reformat. I choose Erase and tell it what to do, and I get "Disk Erase failed with the error: Couldn’t unmount disk."


So strange. I bought two of these drives, identical except for color, formatted them identically (I thought), used blue one as a new Time Machine drive and the black one to try to recover the data on the troublesome Toshiba drive.


The blue one says it's formatted as Mac OS Extended (Journaled), and it seems to work fine - when I have Time Machine turned on. I've kept it off the last two days while struggling with these other two drives. I've also kept my SuperDuper! backup disconnected.

Apr 21, 2016 3:00 PM in response to macjack

Actually, I did that earlier and copied the output into my notes:


/dev/disk0

#: TYPE NAME SIZE IDENTIFIER

0: GUID_partition_scheme *500.3 GB disk0

1: EFI EFI 209.7 MB disk0s1

2: Apple_CoreStorage 499.4 GB disk0s2

3: Apple_Boot Recovery HD 650.0 MB disk0s3

/dev/disk1

#: TYPE NAME SIZE IDENTIFIER

0: Apple_HFS Macintosh HD *499.0 GB disk1

Logical Volume on disk0s2

AFF78F9B-F150-4121-BFE7-077696BD0BA9

Unencrypted

/dev/disk2

#: TYPE NAME SIZE IDENTIFIER

0: GUID_partition_scheme *2.0 TB disk2

1: EFI EFI 209.7 MB disk2s1

2: Apple_HFS Time Machine RMBP 2.0 TB disk2s2

Apr 21, 2016 3:12 PM in response to macjack

Also, I tried

sudo diskutil unmountDisk force /dev/disk2


Result:

Forced unmount of disk2 failed: at least one volume could not be unmounted

And then:

hdiutil detach /dev/disk2

Result:

hdiutil: detach: timeout for DiskArbitration expired

Both of these because I read that folks had tried them and they worked - and because it didn't seem that I could make disk2 much worse.

Apr 21, 2016 3:26 PM in response to denke

I see 3 volumes all with proper mount points. Unless you partitioned a disk with more than one volume, that accounts for all your connected disks. I'm kind of at a loss for what the problem may be. Also, if you use it again, you don't need or want to sudo the forced unmount. A mistake in sudo can cause a lot of destruction.

Apr 21, 2016 3:46 PM in response to denke

Thank you for that. I've read that sudo is risky, but I did not know that I wouldn't need it in that case.


To make things more puzzling, at least for me: I connected the blue WD disk and ran diskutil list. The only difference from the one above is that there is now a disk3, and it's identical to the offending disk2, except for the names I gave them when I formatted them:


/dev/disk0

#: TYPE NAME SIZE IDENTIFIER

0: GUID_partition_scheme *500.3 GB disk0

1: EFI EFI 209.7 MB disk0s1

2: Apple_CoreStorage 499.4 GB disk0s2

3: Apple_Boot Recovery HD 650.0 MB disk0s3

/dev/disk1

#: TYPE NAME SIZE IDENTIFIER

0: Apple_HFS Macintosh HD *499.0 GB disk1

Logical Volume on disk0s2

AFF78F9B-F150-4121-BFE7-077696BD0BA9

Unencrypted

/dev/disk2

#: TYPE NAME SIZE IDENTIFIER

0: GUID_partition_scheme *2.0 TB disk2

1: EFI EFI 209.7 MB disk2s1

2: Apple_HFS Time Machine RMBP 2.0 TB disk2s2

/dev/disk3

#: TYPE NAME SIZE IDENTIFIER

0: GUID_partition_scheme *2.0 TB disk3

1: EFI EFI 209.7 MB disk3s1

2: Apple_HFS 2 TB TM blue 2.0 TB disk3s2

Is there more to do? I must go out right now: life calls, and I have errands to run while the places are open.

Apr 21, 2016 5:54 PM in response to macjack

macjack wrote:


Unless you partitioned a disk with more than one volume, that accounts for all your connected disks. I'm kind of at a loss for what the problem may be.

Just realized that I did not really respond to this.


No, I did not partition a disk with more than one volume. While trying to get the HD (the black WD, I think) to mount, I tried to use Partition to reformat the one partition. Disk Utility gave up in pretty much the same way.


macjack wrote:


I see 3 volumes all with proper mount points.


For my edification, what tells you that?


Thank you for your efforts and information.

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Disk Erase failed with the error: Couldn’t unmount disk. What now?

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