Jaysweedie
Level 1 (4 points)
iPhone

Q: sim not valid during activation after factory settings restored. please help. thank you

My sister passed her iPhone 6 plus to me. i restored factory setting and tried to restore back up from my iPhone 4S. however i can't activate the phone and it displays "sim not valid". please help

iPhone 6 Plus

Posted on Apr 21, 2016 12:54 AM

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Jaysweedie

Q: sim not valid during activation after factory settings restored. please help. thank you

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  • by Nubz N.,

    Nubz N. Nubz N. Apr 22, 2016 11:52 AM in response to Jaysweedie
    Community Hosts
    Apr 22, 2016 11:52 AM in response to Jaysweedie

    Hello Jaysweedie,

     

    That's a great upgrade from an iPhone 4S to an iPhone 6 Plus.  Nice of your sister!

     

    Not sure why you are getting the "sim not valid" error, but check out this article,

    If you get an alert about the SIM card in your iPhone - Apple Support

    If you see an alert that says "Invalid SIM" or "No SIM Card installed," follow these steps.

    1. Make sure that you have an active plan with your carrier. 
    2. Update your iPhone to the latest version of iOS.
    3. Turn airplane mode on and then off again.
    4. Restart your iPhone.
    5. Go to Settings > General > About and check for a carrier settings update. 
    6. Remove your SIM card from the SIM card tray and then put the SIM card back. Make sure that the SIM tray closes completely and isn’t loose. If you use a SIM tray from a different model iPhone or from another phone manufacturer, it might not fit properly.
    7. Try using another SIM card. If you don't have one, go to your carrier's retail store and ask them to test with another SIM card. You might need to replace your SIM card.

    If you still see an alert about your SIM card, contact Apple support.

    Learn what to do if you see a SIM not supported alert.

    Enjoy your new iPhone.

  • by CSAI108,

    CSAI108 CSAI108 Sep 9, 2016 3:16 AM in response to Jaysweedie
    Level 1 (8 points)
    iPhone
    Sep 9, 2016 3:16 AM in response to Jaysweedie

    Hi Jays,

    there is a lot written about this SIM NOT VALID problem. Do a search and you will see all the other people with the same problem here. I have had several of these internationally locked iPhone 6's. They were replacement devices from AppleCare. As soon as I landed overseas, bingo, SIM NOT VALID. But the phones worked fine domestically. After so many months of the back and forth with Verizon and Apple, both just blamed the other company. It was a really wild experience because these are major companies. Long story short, the only way I could get movement was to file an online complaint with the FCC. I think it took 24 hours for both companies to call me, after the complaint was filed, and start getting a properly working device in my hands.

    Wishing you luck