Hi,
I am the original owner of my Imac bought several years ago. Since then I have changed credit cards and address and now cannot
get updates to the operating system as the Apple ID does not recognise me as the original owner.
Is there anything I can do about this?
Thanks.
iMac, OS X El Capitan (10.11.4)
What have you done towards editing the email address in your ID and the cedit card details in your iTunes account? It is quite straightforward usually.
Is this a different Apple ID than the one used to originally set up the Mac?
Late 2012 Mac mini, OS X El Capitan 10.11.5 beta 2; Watch, 38 mm silver AL, Watch OS 2.1; iPad Air 2 & iPhone 6+, iOS 9.3.2 beta 2; Apple Airport Express
It is indeed a different and I don't remember the one I used originally.
I have a current Apple ID but I only want to use it for the Ipad. This is linked to the same email address that I would
have used for setting up the intial ID when I bought the Mac. I don't know whether this is a problem or not.
Would it be worth contacting Apple directly perhaps?
Thanks.
If you had set up an Apple ID with an email address, the system would have rejected an attempt to create a 2nd Apple ID using the same email address.
Thanks.
So, thinking it through, in that case the ID I have on the Ipad is the same as the one I had originally on the Mac and I've just updated the credit card information, address etc.
Would this be enough for them not to recognise me as the original owner or is something else going on? Perhaps I did use a different email after all . . .
it's so long ago and I didn't really think it was that important.
Can you see any way out of this?
Thanks.
Let's return to your original post -
I am the original owner of my Imac bought several years ago. Since then I have changed credit cards and address and now cannot
get updates to the operating system as the Apple ID does not recognise me as the original owner.
What do you mean by this? What, in detail, is happening for you to make that determination? Why do you believe that it would be associated with having changed bank card information? The more details that you can give, plus any screenshots of alert windows, would be important.
Here's the alert I get when I try to install some updates.
Not being an expert but a mere user, the only explanation I could come up with was the change in credit card etc.
I have two different Apple IDS . . one for the Ipad linked to a UK address and one for the Mac linked to an Italian address. They are associated with different email addresses.
And that's it . . . I can't think of any more information.
I appreciate your help . . . but I'm coming round to the idea that I'll just have to live with it.
Thanks.
Try restarting in Safe Mode and see what access you have in the Mac App Store.
To start in Safe Mode press and hold the shift key during startup. You can release the key when you see the . This startup takes longer as the OS is running a diagnostic.
Thanks Dah•veed,
I think I'll call it quits though . . . this is getting beyond my comfort zone and I don't want to create even more problems that I can't solve.
How I wish I'd never upgraded to El Capitano!
Thanks for your help though . . I do appreciate it.
I am the orignal owner of my imac but not recognised as such
