safari not working

Please run EtreCheck and post the report here.

http://etresoft.com/etrecheck

Download it, open Downloads folder, click on it to open and select ”Open”.

Select a problem from the “Choose a problem” popup menu box and then “Start EtreCheck” in the dialog.

Click “Share Report” button in the toolbar, select “Copy to Clipboard” and then paste it when you reply.

Please read this whole message before doing anything.

This procedure is a test, not a solution. Don’t be disappointed when you find that nothing has changed after you complete it.

Step 1

The purpose of this step is to determine whether the problem is localized to your user account.

Enable guest logins* and log in as Guest. Don't use the Safari-only “Guest User” login created by “Find My Mac.”

While logged in as Guest, you won’t have access to any of your documents or settings. Applications will behave as if you were running them for the first time. Don’t be alarmed by this behavior; it’s normal. If you need any passwords or other personal data in order to complete the test, memorize, print, or write them down before you begin.

Test while logged in as Guest. Same problem?

After testing, log out of the guest account and, in your own account, disable it if you wish. Any files you created in the guest account will be deleted automatically when you log out of it.

*Note: If you’ve activated “Find My Mac” or FileVault, then you can’t enable the Guest account. The “Guest User” login created by “Find My Mac” is not the same. Create a new account in which to test, and delete it, including its home folder, after testing.

Step 2

The purpose of this step is to determine whether the problem is caused by third-party system modifications that load automatically at startup or login, by a peripheral device, by a font conflict, or by corruption of the file system or of certain system caches.

Please take this step regardless of the results of Step 1.

Disconnect all wired peripherals except those needed for the test, and remove all aftermarket expansion cards, if applicable. Start up in safe mode and log in to the account with the problem.

Note: If FileVault is enabled in OS X 10.9 or earlier, or if a firmware password is set, or if the startup volume is a software RAID, you can’t do this. Ask for further instructions.

Safe mode is much slower to start up and run than normal, with limited graphics performance, and some things won’t work at all, including sound output and Wi-Fi on certain models. The next normal startup may also be somewhat slow.

The login screen appears even if you usually log in automatically. You must know your login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.

Test while in safe mode. Same problem?

After testing, restart as usual (not in safe mode) and verify that you still have the problem. Post the results of Steps 1 and 2.

ludareza --

Adobe updated Flash today, which is specifically upgraded to address freezing issues in Safari. It has helped many already.

It's version 21.0.0.226

Hi.

I also sit with a Safari problem (it completely fails to launch - stays open for about a second and then closes) and have followed your two steps.

Here are the results:

Step 1 - Safari works well in the Guest account - no problems.

Step 2 - Safari still fails to open in Safe mode and also after the restart in normal mode it also still crashes.

What does this mean? Any suggestions?

Much Appreciated.

Gerhard

You may have a Safari extension or third party plug-in installed that's causing a conflict. It's easy to troubleshoot.

From the Safari menu bar click Safari > Preferences then select the Extensions tab. If there are any extensions installed, uninstall one at a time then quit and relaunch Safari to test.

If it's not an extensions issue, try troubleshooting third party plug-ins.

Back to Safari > Preferences. This time select the Security tab. Deselect: Allow plug-ins. Quit and relaunch Safari to test.

If that made a difference, instructions for troubleshooting plugins here.

Thanks for the advise Carolyn, but unfortunately I cannot get access to Safari > Preferences. Safari never stays open long enough for met to get to Preferences. As soon as I launch it, it crashes (closes down again). 😕 I am a bit stumped.

/etc/hosts file - Fixing a hacked

Try a restart.

Do a backup, using either Time Machine or a cloning program, to ensure files/data can be recovered. Two backups are better than one.

Try setting up another admin user account to see if the same problem continues. If Back-to-My Mac is selected in System Preferences, the Guest account will not work. The intent is to see if it is specific to one account or a system wide problem. This account can be deleted later.

Isolating an issue by using another user account

If the problem is still there, try booting into the Safe Mode using your normal account. Disconnect all peripherals except those needed for the test. Shut down the computer and then power it back up after waiting 10 seconds. Immediately after hearing the startup chime, hold down the shift key and continue to hold it until the gray Apple icon and a progress bar appear. The boot up is significantly slower than normal. This will reset some caches, forces a directory check, and disables all startup and login items, among other things. When you reboot normally, the initial reboot may be slower than normal. If the system operates normally, there may be 3rd party applications which are causing a problem. Try deleting/disabling the third party applications after a restart by using the application un-installer. For each disable/delete, you will need to restart if you don't do them all at once.

Safe Mode

Safe Mode - Mavericks

Safe Mode - About

Safe Mode - Yosemite

Safe Mode - About El Capitan

Safe Mode Startup – El Capitan.

You should have one at the hard drive level where Applications, System and the User folders are. For your user Library, go to Finder and select your user/home folder. With that Finder window as the front window, either select Finder/View/Show View options or go command - J. When the View options opens, check ’Show Library Folder’. That should make your user library folder visible in your user/home folder.

In Finder hold down the option/alt key while selecting the Go menu item. Select Library.

You are welcome. Probably not. Move the files to your Desktop, quit Safari, and see if it works properly. If you find you can do want you want, trash the files on the Desktop.