Q: Important Business Data lost

Dear Thet, Thank you for contacting us. I understand that you’re unable to restore some of the data from iTunes backup and you’re receiving an error the data is encrypted. I can certainly understand that you’re looking forward to restore the data at the earliest as you’ve important data on it. Not to worry, I will provide you the necessary information with regards to this concern. I’ve used my resources and researched some of the articles to get this issue resolved, please see the below articles: If you need help restoring from an iTunes Backup, see this page:  https://support.apple.com/kb/HT204183  Too know about encrypted backups in iTunes, see this article:  https://support.apple.com/kb/HT205220  To learn how to restore your device from a backup in iCloud or iTunes. see this article:  https://support.apple.com/kb/HT204184  If you’re still not able to restore the backup, please contact our Technical Support Team online as they have adequate tools and able to help you right away. You can provide more details about your issue and they'll help you get connected to phone, chat, or in-person support:  https://getsupport.apple.com  If you prefer to call directly, please see the right number for your location below:  1-800-275-2273 (United States) You can also use the below link to find the right number for your location. see this page:  https://support.apple.com/kb/HT201232  You can find troubleshooting tips, how-to articles, and moderated discussion forums on our support website:  http://www.apple.com/support  These resources are free of charge and available 24 hours a day, 7 days a week. I am sure that the above provided information will help to resolve the issue. Thank you for choosing iTunes store & have a nice day! Praveen iTunes Store Customer Support http://www.apple.com/support/itunes/ww

On Apr 19, 2016, at 21:26 Thet Saw *********** wrote:

Product iPhone Support Category App Store, iTunes Store & Music Support Topic Iphone 6 plus automatically reset Additional Details Apple ID ******* Choose the iTunes Store or App Store for your country: United States Additional Comments Iphone 6 plus automatically reset to default state when using. I chose to restore from itunes backup. Some app and data can't restore. Most important business data of Excel. So I try to restore again but my backup showed encrypted. I didn't encrypt at all. Cause when I restore from automatic reset state, it didn't request any password. Pls help me. I have a lot of important data.