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Client installers are reported as incompatible with OS X 10.11.4

Using Apple Remote Desktop Admin v. 3.8 and selecting the File -> Create Client Installer option is creating packages that newly imaged 10.11.4 Macs are reporting as incompatible. Whether using default settings or custom settings, the attempting to install on the client first gives the warning "This package is incompatible with this version of OS X and may fail to install." If you ignore the warning, the installation fails:User uploaded file


I took a look at the syslog, and the entry had a full report attached which I have pasted below. I am more than happy to provide additional information. Again, this Mac was freshly imaged with a base install of 10.11.4, no other software has been installed yet, and no external devices have been attached.


shove(904) System Policy: deny file-write-create /System/Library/CoreServices/Menu Extras/RemoteDesktop-Lion.menu



Process: shove [904]

Path: /System/Library/PrivateFrameworks/PackageKit.framework/Resources/shove

Load Address: 0x101138000

Identifier: shove

Version: ??? (???)

Code Type: x86_64 (Native)

Parent Process: installd [255]

User ID: 0



Date/Time: 2016-04-21 12:16:14.881 -0700

OS Version: Mac OS X 10.11.4 (15E65)

Report Version: 8



Thread 0:

0 libsystem_kernel.dylib 0x00007fff9463601a __rename + 10

1 shove 0x000000010113aed8

2 shove 0x0000000101139857

3 shove 0x0000000101139d81

4 shove 0x0000000101139d81

5 shove 0x0000000101139d81

6 shove 0x0000000101139d81

7 shove 0x0000000101139d81

8 shove 0x000000010113ba9a

9 libdyld.dylib 0x00007fff877435ad start + 1



Thread 1:

0 libsystem_kernel.dylib 0x00007fff94636efa kevent_qos + 10

1 libdispatch.dylib 0x00007fff8641bdcd _dispatch_autorelease_pool_pop + 0



Thread 2:

0 libsystem_kernel.dylib 0x00007fff946365e2 __workq_kernreturn + 10

1 libsystem_pthread.dylib 0x00007fff9239f341 start_wqthread + 13



Thread 3:

0 libsystem_kernel.dylib 0x00007fff946365e2 __workq_kernreturn + 10

1 libsystem_pthread.dylib 0x00007fff9239f341 start_wqthread + 13



Binary Images:

0x101138000 - 0x10113cff7 shove (546) <988ccc23-a9da-3375-8273-b81ed1f50908> /System/Library/PrivateFrameworks/PackageKit.framework/Resources/shove

0x7fff86414000 - 0x7fff86441fff libdispatch.dylib (501.40.12) <c7499857-61a5-3d7d-a5ea-65dcc8c3df92> /usr/lib/system/libdispatch.dylib

0x7fff87740000 - 0x7fff87743ffb libdyld.dylib (360.21) <8390e026-f7de-3c32-9486-3dff6bd131b0> /usr/lib/system/libdyld.dylib

0x7fff9239e000 - 0x7fff923a7ff7 libsystem_pthread.dylib (138.10.4) <3dd1ef4c-1d1b-3abf-8cc6-b3b1ceee9559> /usr/lib/system/libsystem_pthread.dylib

0x7fff9461f000 - 0x7fff9463dff7 libsystem_kernel.dylib (3248.40.184) <88c17b7f-1cd8-3979-a1a9-f7bdb4fce789> /usr/lib/system/libsystem_kernel.dylib

iMac (21.5-inch, Late 2013), OS X El Capitan (10.11.4)

Posted on Apr 21, 2016 12:55 PM

Reply
1 reply

Apr 26, 2016 1:18 AM in response to Miltonacademy

You should be tried to disable rootless on OS X El Capitan. Before you install client software.

Follow these steps I sure you can install client software on your iMac 🙂


1st: Restart your Mac.
2rd: Hold command + R until you come to the recovery mode.

3nd: Open terminal and type " csrutil disable" to disable rootless mode.

4th: Reboot your mac and install client software without the warning.


Good luck, Guys 😀

Client installers are reported as incompatible with OS X 10.11.4

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