Miltonacademy

Q: Client installers are reported as incompatible with OS X 10.11.4

Using Apple Remote Desktop Admin v. 3.8 and selecting the File -> Create Client Installer option is creating packages that newly imaged 10.11.4 Macs are reporting as incompatible. Whether using default settings or custom settings, the attempting to install on the client first gives the warning "This package is incompatible with this version of OS X and may fail to install." If you ignore the warning, the installation fails:Screen Shot 2016-04-21 at 12.48.54 PM.png

 

I took a look at the syslog, and the entry had a full report attached which I have pasted below. I am more than happy to provide additional information. Again, this Mac was freshly imaged with a base install of 10.11.4, no other software has been installed yet, and no external devices have been attached.

 

shove(904) System Policy: deny file-write-create /System/Library/CoreServices/Menu Extras/RemoteDesktop-Lion.menu

 

 

Process:         shove [904]

Path:            /System/Library/PrivateFrameworks/PackageKit.framework/Resources/shove

Load Address:    0x101138000

Identifier:      shove

Version:         ??? (???)

Code Type:       x86_64 (Native)

Parent Process:  installd [255]

User ID:         0

 

 

Date/Time:       2016-04-21 12:16:14.881 -0700

OS Version:      Mac OS X 10.11.4 (15E65)

Report Version:  8

 

 

Thread 0:

0   libsystem_kernel.dylib         0x00007fff9463601a __rename + 10

1   shove                         0x000000010113aed8

2   shove                         0x0000000101139857

3   shove                         0x0000000101139d81

4   shove                         0x0000000101139d81

5   shove                         0x0000000101139d81

6   shove                         0x0000000101139d81

7   shove                         0x0000000101139d81

8   shove                         0x000000010113ba9a

9   libdyld.dylib                 0x00007fff877435ad start + 1

 

 

Thread 1:

0   libsystem_kernel.dylib         0x00007fff94636efa kevent_qos + 10

1   libdispatch.dylib             0x00007fff8641bdcd _dispatch_autorelease_pool_pop + 0

 

 

Thread 2:

0   libsystem_kernel.dylib         0x00007fff946365e2 __workq_kernreturn + 10

1   libsystem_pthread.dylib       0x00007fff9239f341 start_wqthread + 13

 

 

Thread 3:

0   libsystem_kernel.dylib         0x00007fff946365e2 __workq_kernreturn + 10

1   libsystem_pthread.dylib       0x00007fff9239f341 start_wqthread + 13

 

 

Binary Images:

       0x101138000 -        0x10113cff7  shove (546) <988ccc23-a9da-3375-8273-b81ed1f50908> /System/Library/PrivateFrameworks/PackageKit.framework/Resources/shove

    0x7fff86414000 -     0x7fff86441fff  libdispatch.dylib (501.40.12) <c7499857-61a5-3d7d-a5ea-65dcc8c3df92> /usr/lib/system/libdispatch.dylib

    0x7fff87740000 -     0x7fff87743ffb  libdyld.dylib (360.21) <8390e026-f7de-3c32-9486-3dff6bd131b0> /usr/lib/system/libdyld.dylib

    0x7fff9239e000 -     0x7fff923a7ff7  libsystem_pthread.dylib (138.10.4) <3dd1ef4c-1d1b-3abf-8cc6-b3b1ceee9559> /usr/lib/system/libsystem_pthread.dylib

    0x7fff9461f000 -     0x7fff9463dff7  libsystem_kernel.dylib (3248.40.184) <88c17b7f-1cd8-3979-a1a9-f7bdb4fce789> /usr/lib/system/libsystem_kernel.dylib

iMac (21.5-inch, Late 2013), OS X El Capitan (10.11.4)

Posted on Apr 21, 2016 12:55 PM

Close

Q: Client installers are reported as incompatible with OS X 10.11.4

  • All replies
  • Helpful answers

  • by duc.pv,

    duc.pv duc.pv Apr 26, 2016 1:18 AM in response to Miltonacademy
    Level 1 (12 points)
    Servers Enterprise
    Apr 26, 2016 1:18 AM in response to Miltonacademy

    You should be tried to disable rootless on OS X El Capitan. Before you install client software.

    Follow these steps I sure you can install client software on your iMac

     

    1st: Restart your Mac.
    2rd: Hold command + R until you come to the recovery mode.

    3nd: Open terminal and type " csrutil disable" to disable rootless mode.

    4th: Reboot your mac and install client software without the warning.

     

    Good luck, Guys