Richard E. Rhodes

Q: videos in iTunes randomly disappear and display an exclusion point so indicating. how to stop this from happening and how to restore those videos that vanished?

videos in iTunes randomly disappear and display an exclusion point so indicating. how to stop this from happening and how to restore those videos that vanished?

Mac OS X (10.5.4)

Posted on Apr 21, 2016 6:28 PM

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Q: videos in iTunes randomly disappear and display an exclusion point so indicating. how to stop this from happening and how to resto ... more

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  • by norm123,

    norm123 norm123 Apr 23, 2016 6:33 AM in response to Richard E. Rhodes
    Community Specialists
    Apr 23, 2016 6:33 AM in response to Richard E. Rhodes

    Hello Richard, 

    I understand that you are seeing exclamation marks on some videos that you have in iTunes. I can help you out with what that means and how to get that fixed. 

    Now the reason you are seeing that is because the videos are not in the location that iTunes remembers. You would either need to update that location or put those videos back on your computer. If the items were purchased, all you need to do is delete them and then download them again from the iTunes Store. Take a look at the article below and it will go into how to locate these videos and explain more on this.

    If your music is missing from iTunes
    https://support.apple.com/en-us/HT203167


    Take care