Trouble syncing iphone contact with outlook 2016

Question

Trouble syncing iphone contact with outlook 2016

I recently set up a new computer and installed outlook 2016 as well as icloud to sync my phone with outlook. Everything seemed to be synced and working fine until I noticed some errors. In my troubleshooting I determined that new contacts added to my iPhone do not show up in Outlook. However, it works the other way. It is also weird that calendar entries, emails, notes, etc all sync both ways. I have reactivated icloud and checked the outlook add-in, but nothing works. Anyone know how to get my contacts syncing again?

iPhone 6, Windows 10

Posted on Apr 21, 2016 8:44 PM

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Answer 1

norm123

Community Specialist

Apr 23, 2016 7:29 AM in response to rachelabruzzo

Hi rachelabruzzo,
I understand that you are having issues with your contacts staying in sync when you add them on your iPhone. Let's see if we can get that sorted out.
Now the first thing I would check is to make sure that when you create contacts, that they go into iCloud and not another syncing service or your iPhone. You can look at that by going to Settings > Mail, Contacts, Calendars and scroll down to Contacts and look for Default Account. If it says anything else but iCloud, then the contacts won't be synced with your computer.
Take a look at the articles below for more details on this and additional troubleshooting options to get this working.
Get help using Outlook with iCloud for Windows
https://support.apple.com/en-us/HT204571
Get help using iCloud Contacts, Calendars, or Reminders
https://support.apple.com/en-us/HT203521
Have a good day!

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