papouspavlos
Level 1 (4 points)
iTunes

Q: iTunes permision issue

Hi Guys,

 

For the last 2+ months, I've been trying to find a solution with Apple on the phone at genius bars then back on the phone recently with the US.... but not getting anywhere, so in the words of Leia "Obi Wan you're my only hope!"

 

I have a MacBook pro no issues in backing up my iPhone 6 till some time ago (and as best as I can figure it was after iTunes 12) that I could not back up the iPhone due to not "having permission."  I've put up with this for a while and then it started getting tiresome, as for months now, I have no back up for my phone, the situation has become so critical that I've even thought that should install iTunes on my work PC...but why should I do this?  One advise I've received from apple is that it may relate to a 'locked' .plist file after a thorough remote scan/report of my system.

 

To date I've reinstalled iTunes, OSX, and even tried iMazing (which gives me a similar warning) interestingly I can plug my iPad into my mac book and  iTunes  identifies it straight away.  There is nothing wrong with the phone as when I was with the three Genius's recently they plugged it into one of their own mac books and again no issues.  Is there any way I can use time machine to selectively download all my "must haves" after having wiped clean my mac book, then installing a fresh OSX and then systematically load from my backup all BUT  the offending piece of wayward script that is causing the permissions issues?

 

Any assistance will be gratefully received, "may the force be with you."

 

Regards,

Paul.

Posted on Apr 21, 2016 11:34 PM

by Linc Davis,Solvedanswer
Linc Davis Linc Davis
Level 10 (207,926 points)
Applications
A:

Back up all data before proceeding.

These instructions must be carried out as an administrator. If you have only one user account, you are the administrator.

Please enter this command in a Terminal window as before: 

sudo chflags nouchg /var/db/lockdown/*

You'll be prompted for your login password. Nothing will be displayed when you type it. Type carefully and then press return. If you don’t have a login password, you’ll need to set one before you can run the command. You may get a one-time warning to be careful. Confirm. You don't need to post the warning.

If you see a message that your username "is not in the sudoers file," then you're not logged in as an administrator. Log in as one and start over.

Wait for a new line ending in a dollar sign ($) to appear below what you entered. You can then quit Terminal. There will be no output this time.

Test. If you still have a problem with iTunes, you should now be able to follow Apple's instructions to reset the lockdown folder.

Posted on Apr 23, 2016 4:19 PM

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papouspavlos

Q: iTunes permision issue

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  • Helpful answers

  • by turingtest2,

    turingtest2 turingtest2 Apr 22, 2016 3:48 AM in response to papouspavlos
    Level 10 (85,398 points)
    iPod
    Apr 22, 2016 3:48 AM in response to papouspavlos

    Can you backup the iPhone to iCloud? iCloud: Back up your iOS device to iCloud

    Ideally you would do this before trying the step below.

     

    Under iTunes > Preferences > Devices can you delete the existing backup for this device and then make a fresh one?

     

    tt2

  • by papouspavlos,

    papouspavlos papouspavlos Apr 22, 2016 4:14 AM in response to turingtest2
    Level 1 (4 points)
    iTunes
    Apr 22, 2016 4:14 AM in response to turingtest2

    Thank you for your feedback, I followed up with > Preferences > Devices can you delete the existing backup for this device and then make a fresh one.

     

    Still getting the following message: "iTunes could not connect to this iPhone. You do not have permission."

     

    Thanks.

  • by turingtest2,

    turingtest2 turingtest2 Apr 22, 2016 5:33 AM in response to papouspavlos
    Level 10 (85,398 points)
    iPod
    Apr 22, 2016 5:33 AM in response to papouspavlos

    Is the iPhone unlocked when you connect it?

    Have you checked for a message on the device when you connect it?

    Have you tried the steps in If iTunes doesn't recognize your iPhone, iPad, or iPod - Apple Support.

    Follow them as if the device wasn't shown in iTunes in the hope that it will help.

     

    tt2

  • by papouspavlos,

    papouspavlos papouspavlos Apr 22, 2016 6:06 AM in response to turingtest2
    Level 1 (4 points)
    iTunes
    Apr 22, 2016 6:06 AM in response to turingtest2

    Thanks tt2,

     

    The phone is unlocked and it recognises that I've plugged it to the mac and the "Trust" message apears on the phone.  I have followed through with the steps mentioned above however can't reset your lockdown folder as there is a locked file that won't delete.  (file:///private/var/db/lockdown/0de02afc178d8eaa9213a64debdb6077e63a9445.plist )

     

    Thanks,

    Paul.

  • by turingtest2,

    turingtest2 turingtest2 Apr 22, 2016 6:30 AM in response to papouspavlos
    Level 10 (85,398 points)
    iPod
    Apr 22, 2016 6:30 AM in response to papouspavlos

    Try You can't empty the Trash or move a file to the Trash - Apple Support.

     

    tt2

  • by Linc Davis,

    Linc Davis Linc Davis Apr 22, 2016 9:15 AM in response to papouspavlos
    Level 10 (207,926 points)
    Applications
    Apr 22, 2016 9:15 AM in response to papouspavlos

    Does that mean you can't move the file to the Trash?

  • by papouspavlos,

    papouspavlos papouspavlos Apr 22, 2016 3:17 PM in response to Linc Davis
    Level 1 (4 points)
    iTunes
    Apr 22, 2016 3:17 PM in response to Linc Davis

    Hi Linc this is correct, it can't be moved.

  • by Linc Davis,

    Linc Davis Linc Davis Apr 22, 2016 4:50 PM in response to papouspavlos
    Level 10 (207,926 points)
    Applications
    Apr 22, 2016 4:50 PM in response to papouspavlos

    This procedure is a diagnostic test. It makes no changes to your data.

    Please triple-click anywhere in the line below on this page to select it:

    ls -@BOaen /var/db/lockdown | pbcopy

    Copy the selected text to the Clipboard by pressing the key combination command-C.

    Launch the built-in Terminal application in any one of the following ways:

    ☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)

    ☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.

    ☞ Open LaunchPad and start typing the name.

    Paste into the Terminal window by pressing the key combination command-V. I've tested these instructions only with the Safari web browser. If you use another browser, you may have to press the return key after pasting.

    Wait for a new line ending in a dollar sign ($) to appear below what you entered.

    The output of the command will be automatically copied to the Clipboard. If the command produced no output, the Clipboard will be empty. Paste into a reply to this message.

    The Terminal window doesn't show the output. Please don't copy anything from there.

  • by papouspavlos,

    papouspavlos papouspavlos Apr 23, 2016 5:34 AM in response to Linc Davis
    Level 1 (4 points)
    iTunes
    Apr 23, 2016 5:34 AM in response to Linc Davis

    Hi Linc, this is all I got in terminal I've only masked my ID.  I hope it makes some sense, thank you for your assistance. Paul.

     

    Last login: Sat Apr 23 22:29:03 on ttys000

    192-168-1-8:~ paulos$ ls -@BOaen /var/db/lockdown | pbcopy

    192-168-1-8:~ paulos$

  • by turingtest2,

    turingtest2 turingtest2 Apr 23, 2016 5:45 AM in response to papouspavlos
    Level 10 (85,398 points)
    iPod
    Apr 23, 2016 5:45 AM in response to papouspavlos
    The Terminal window doesn't show the output. Please don't copy anything from there.

     

    Having issued the command in terminal start a reply here and press Command-V to paste the results.

     

    tt2

  • by Linc Davis,

    Linc Davis Linc Davis Apr 23, 2016 6:08 AM in response to papouspavlos
    Level 10 (207,926 points)
    Applications
    Apr 23, 2016 6:08 AM in response to papouspavlos

    As I wrote in the instructions, the output is not in the Terminal window.

  • by papouspavlos,

    papouspavlos papouspavlos Apr 23, 2016 3:05 PM in response to Linc Davis
    Level 1 (4 points)
    iTunes
    Apr 23, 2016 3:05 PM in response to Linc Davis

    Thanks again Linc, here is the output, regards Paul.

     

    total 48

    drwxrwxrwx   5 213  213  -       170 22 Apr 23:00 .

    drwxr-xr-x  91 0    0    sunlnk 3094 23 Apr 09:05 ..

    -rw-r--r--@  1 501  213  -      6148 22 Apr 23:04 .DS_Store

      com.apple.FinderInfo  32

    -rw-r--r--   1 213  213  uchg   9441  1 May  2015 0de02afc178d8eaa9213a64debdb6077e63a9445.plist

    -rw-r--r--   1 213  213  -       266 21 Apr 20:43 SystemConfiguration.plist

  • by Linc Davis,Solvedanswer

    Linc Davis Linc Davis Apr 23, 2016 4:19 PM in response to papouspavlos
    Level 10 (207,926 points)
    Applications
    Apr 23, 2016 4:19 PM in response to papouspavlos

    Back up all data before proceeding.

    These instructions must be carried out as an administrator. If you have only one user account, you are the administrator.

    Please enter this command in a Terminal window as before: 

    sudo chflags nouchg /var/db/lockdown/*

    You'll be prompted for your login password. Nothing will be displayed when you type it. Type carefully and then press return. If you don’t have a login password, you’ll need to set one before you can run the command. You may get a one-time warning to be careful. Confirm. You don't need to post the warning.

    If you see a message that your username "is not in the sudoers file," then you're not logged in as an administrator. Log in as one and start over.

    Wait for a new line ending in a dollar sign ($) to appear below what you entered. You can then quit Terminal. There will be no output this time.

    Test. If you still have a problem with iTunes, you should now be able to follow Apple's instructions to reset the lockdown folder.

  • by papouspavlos,

    papouspavlos papouspavlos Apr 24, 2016 2:05 AM in response to Linc Davis
    Level 1 (4 points)
    iTunes
    Apr 24, 2016 2:05 AM in response to Linc Davis

    Linc thanks this has fixed the problem....everything is working just fine. For the first time i months I am now able to back up my iPhone to iTunes.

     

    Regards, Paul.