User profile for user: ThaIgk
ThaIgk Author
User level: Level 1
15 points

My MacBook Pro keeps freezing (spinning wheel) even after clean install of OS X

Hello all,

After 2 years of usage, my Macbook Pro started giving those beachballs with some applications (like Preview, Mail, Safari, MS Excel, Notes, Text Edit) not responding (I can see that in Activity Monitor for some time /1 or 2 applications not responding at a time) and then they get back to normal but after some time they or some other applications freeze again, and it's over and over again all the time. I have done pretty much everything what you can see here: http://www.wikihow.com/Stop-Your-Mac-from-Freezing-Up without any and even after clean install of El Capitan I keep having the same problem (I really hoped that clean install would help but it did not at all).

Does anybody maybe had a similar issue and/or could help to solve mine? I'd appreciate any assistance.


Igor

User uploaded file


<Image Edited by Host to Remove Personal Information>

MacBook Pro, OS X El Capitan (10.11.4), null

Posted on Apr 22, 2016 3:25 AM

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18 replies
User profile for user: pbraconnot
pbraconnot
User level: Level 1
10 points

Mar 9, 2017 8:12 AM in response to ThaIgk

I have this problem as well every single day for some years now. Macbook Pro late 2011. It happens often when I type in any text application or browser form. Most of the time when I place the cursor back in the middle of a text editing what I have just entered. It happens also when I copy and paste text from one app to another. Usually it happens a couple of times on every session right after a restart. I guess this bug is related to the cursor positioning, entering data.

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User profile for user: ThaIgk
ThaIgk Author
User level: Level 1
15 points

Apr 22, 2016 4:24 AM in response to OGELTHORPE

EtreCheck version: 2.9.11 (264)

Report generated 2016-04-22 14:22:35

Download EtreCheck from https://etrecheck.com

Runtime 12:28

Performance: Poor


Click the [Support] links for help with non-Apple products.

Click the [Details] links for more information about that line.


Problem: Beachballing

Description:

my Macbook Pro started giving those beachballs with some applications (like Preview, Mail, Safari, MS Excel, Notes, Text Edit) not responding (I can see that in Activity Monitor for some time /1 or 2 applications not responding at a time) and then they get back to normal but after some time they or some other applications freeze again, and it's over and over again all the time.


Hardware Information:ⓘ

MacBook Pro (13-inch, Mid 2012)

[Technical Specifications] - [User Guide] - [Warranty & Service]

MacBook Pro - model: MacBookPro9,2

1 2.9 GHz Intel Core i7 CPU: 2-core

8 GB RAM Upgradeable - [Instructions]

BANK 0/DIMM0

4 GB DDR3 1600 MHz ok

BANK 1/DIMM0

4 GB DDR3 1600 MHz ok

Bluetooth: Good - Handoff/Airdrop2 supported

Wireless: en2: 802.11 a/b/g/n

Battery: Health = Normal - Cycle count = 1529


Video Information:ⓘ

Intel HD Graphics 4000

Color LCD 1280 x 800


System Software:ⓘ

OS X El Capitan 10.11.4 (15E65) - Time since boot: less than an hour


Disk Information:ⓘ

APPLE HDD TOSHIBA MK7559GSXF disk0 : (750.16 GB) (Rotational)

EFI (disk0s1) <not mounted> : 210 MB

Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB

Macintosh HD (disk1) / : 748.93 GB (706.82 GB free)

Core Storage: disk0s2 749.30 GB Online


MATSHITADVD-R UJ-8A8 ()


USB Information:ⓘ

Apple Inc. FaceTime HD Camera (Built-in)

Apple Inc. Apple Internal Keyboard / Trackpad

Apple Computer, Inc. IR Receiver

Apple Inc. BRCM20702 Hub

Apple Inc. Bluetooth USB Host Controller

Logitech USB Receiver


Thunderbolt Information:ⓘ

Apple Inc. thunderbolt_bus


Gatekeeper:ⓘ

Mac App Store and identified developers


System Launch Agents:ⓘ

[not loaded] 6 Apple tasks

[loaded] 161 Apple tasks

[running] 71 Apple tasks


System Launch Daemons:ⓘ

[not loaded] 46 Apple tasks

[loaded] 160 Apple tasks

[running] 82 Apple tasks


Launch Daemons:ⓘ

[loaded] com.macpaw.CleanMyMac3.Agent.plist (2016-04-21) [Support]

[loaded] com.malwarebytes.MBAMHelperTool.plist (2016-04-21) [Support]

[loaded] com.microsoft.office.licensing.helper.plist (2010-08-25) [Support]


User Launch Agents:ⓘ

[loaded] com.bittorrent.uTorrent.plist (2016-04-21) [Support]

[loaded] com.google.keystone.agent.plist (2016-04-20) [Support]

[loaded] com.macpaw.CleanMyMac3.Scheduler.plist (2016-04-21) [Support]


User Login Items:ⓘ

iTunesHelper Application (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)

Google Drive Application (/Applications/Google Drive.app)

PuntoSwitcher Application (/Applications/PuntoSwitcher.app)

CleanMyMac 3 Menu Application (/Applications/CleanMyMac 3.app/Contents/MacOS/CleanMyMac 3 Menu.app)


Other Apps:ⓘ

[running] com.google.GoogleDrive.58272

[running] com.macpaw.CleanMyMac3.Menu.77152

[running] ru.yandex.desktop.PuntoSwitcher.60832

[loaded] 400 Apple tasks

[running] 170 Apple tasks


Internet Plug-ins:ⓘ

Default Browser: 601 - SDK 10.11 (2016-03-12)

QuickTime Plugin: 7.7.3 (2016-03-12)

SharePointBrowserPlugin: 14.0.0 (2010-08-25) [Support]


Safari Extensions:ⓘ

AdBlock Ultimate - Secure Download - https://adblockultimate.net/ (2016-04-21)


3rd Party Preference Panes:ⓘ

None


Time Machine:ⓘ

Time Machine not configured!


Top Processes by CPU:ⓘ

8% Safari

5% WindowServer

4% com.apple.WebKit.WebContent(6)

3% kernel_task

1% mdworker(3)


Top Processes by Memory:ⓘ

1.16 GB com.apple.WebKit.WebContent(6)

778 MB kernel_task

279 MB Safari

221 MB Google Drive

156 MB MTLCompilerService(6)


Virtual Memory Information:ⓘ

450 MB Free RAM

7.56 GB Used RAM (1.47 GB Cached)

0 B Swap Used


Diagnostics Information:ⓘ

Apr 22, 2016, 02:07:58 PM /Library/Logs/DiagnosticReports/Safari_2016-04-22-140758_[redacted].hang

/Applications/Safari.app/Contents/MacOS/Safari

Apr 22, 2016, 01:47:12 PM Self test - passed

Apr 22, 2016, 11:10:24 AM /Library/Logs/DiagnosticReports/Finder_2016-04-22-111024_[redacted].hang

/System/Library/CoreServices/Finder.app/Contents/MacOS/Finder

Apr 22, 2016, 10:32:34 AM /Library/Logs/DiagnosticReports/Path Finder_2016-04-22-103234_[redacted].hang

/Applications/Path Finder.app/Contents/MacOS/Path Finder

Apr 22, 2016, 10:14:43 AM /Library/Logs/DiagnosticReports/Safari_2016-04-22-101443_[redacted].hang

Apr 22, 2016, 07:24:51 AM ~/Library/Logs/DiagnosticReports/suggestd_2016-04-22-072451_[redacted].crash

/System/Library/PrivateFrameworks/CoreSuggestions.framework/Versions/A/Support/ suggestd

Apr 21, 2016, 09:13:51 PM /Library/Logs/DiagnosticReports/Safari_2016-04-21-211351_[redacted].hang

Apr 21, 2016, 09:13:50 PM /Library/Logs/DiagnosticReports/Finder_2016-04-21-211350_[redacted].hang

Apr 21, 2016, 02:07:28 PM ~/Library/Logs/DiagnosticReports/Microsoft Word_2016-04-21-140728_[redacted].crash

/Applications/Microsoft Office 2011/Microsoft Word.app/Contents/MacOS/Microsoft Word

Apr 21, 2016, 12:35:55 PM /Library/Logs/DiagnosticReports/Notes_2016-04-21-123555_[redacted].hang

/Applications/Notes.app/Contents/MacOS/Notes

Apr 21, 2016, 10:24:22 AM /Library/Logs/DiagnosticReports/Microsoft Outlook_2016-04-21-102422_[redacted].hang

/Applications/Microsoft Office 2011/Microsoft Outlook.app/Contents/MacOS/Microsoft Outlook

Apr 21, 2016, 09:20:02 AM /Library/Logs/DiagnosticReports/thunderbird_2016-04-21-092002_[redacted].hang

/Applications/Thunderbird.app/Contents/MacOS/thunderbird

Apr 21, 2016, 08:59:31 AM ~/Library/Logs/DiagnosticReports/FinderSyncAPIExtension_2016-04-21-085931_[reda cted].crash

/Applications/Google Drive.app/Contents/PlugIns/FinderSyncAPIExtension.appex/Contents/MacOS/FinderSy ncAPIExtension

Apr 20, 2016, 09:34:52 PM /Library/Logs/DiagnosticReports/TextEdit_2016-04-20-213452_[redacted].hang

/Applications/TextEdit.app/Contents/MacOS/TextEdit

Apr 20, 2016, 08:45:06 PM ~/Library/Logs/DiagnosticReports/FinderSyncAPIExtension_2016-04-20-204506_[reda cted].crash

Apr 20, 2016, 08:35:37 PM ~/Library/Logs/DiagnosticReports/FinderSyncAPIExtension_2016-04-20-203537_[reda cted].crash

Apr 20, 2016, 08:35:13 PM ~/Library/Logs/DiagnosticReports/FinderSyncAPIExtension_2016-04-20-203513_[reda cted].crash

Apr 20, 2016, 08:31:38 PM ~/Library/Logs/DiagnosticReports/FinderSyncAPIExtension_2016-04-20-203138_[reda cted].crash

Apr 20, 2016, 08:29:55 PM ~/Library/Logs/DiagnosticReports/FinderSyncAPIExtension_2016-04-20-202955_[reda cted].crash

Apr 20, 2016, 08:23:18 PM ~/Library/Logs/DiagnosticReports/FinderSyncAPIExtension_2016-04-20-202318_[reda cted].crash

Apr 20, 2016, 08:05:35 PM ~/Library/Logs/DiagnosticReports/FinderSyncAPIExtension_2016-04-20-200535_[reda cted].crash

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User profile for user: OGELTHORPE
OGELTHORPE
User level: Level 9
57,329 points

Apr 22, 2016 4:34 AM in response to ThaIgk

A couple of things should be deleted from your MBP:


The torrent application is a wonderful avenue of introducing malware on your MBP.


CleanMyMac3 is a liability that may corrupt your MBP and serves no useful purpose. Please delete it:


http://macpaw.com/support/cleanmymac/knowledgebase/how-to-uninstall-cleanmymac-3


Even though you battery is 'normal', with 1,529 cycles, it has seen its better days. Old batteries can quickly fail, expand and damage the MBP. A replacement is a good idea before the problems start.


Based on the download time of the Etrecheck report, the HDD is suspect. If the performance does not improve after the Disk Utility repairs, consider replacing it.


Ciao.

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User profile for user: Linc Davis
Linc Davis
User level: Level 10
209,739 points

Apr 22, 2016 7:22 AM in response to ThaIgk

When you see a beachball cursor or the slowness is especially bad, note the exact time: hour, minute, second.

These instructions must be carried out as an administrator. If you have only one user account, you are the administrator.

Launch the Console application in any one of the following ways:

☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)

☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.

☞ Open LaunchPad and start typing the name.

The title of the Console window should be All Messages. If it isn't, select

SYSTEM LOG QUERIES ▹ All Messages

from the log list on the left. If you don't see that list, select

View ▹ Show Log List

from the menu bar at the top of the screen.

Each message in the log begins with the date and time when it was entered. Scroll back to the time you noted above.

Select the messages entered from then until the end of the episode, or until they start to repeat, whichever comes first.

Copy the messages to the Clipboard by pressing the key combination command-C. Paste into a reply to this message by pressing command-V.

The log contains a vast amount of information, almost all of it useless for solving any particular problem. When posting a log extract, be selective. A few dozen lines are almost always more than enough.

Please don't indiscriminately dump thousands of lines from the log into this discussion.

Please don't post screenshots of log messages—post the text.

Some private information, such as your name, may appear in the log. Anonymize before posting.

When you post the log extract, you might see an error message on the web page: "You have included content in your post that is not permitted," or "The message contains invalid characters." That's a bug in the forum software. Please post the text on Pastebin, then post a link here to the page you created.

If you have an account on Pastebin, please don't select Private from the Paste Exposure menu on the page, because then no one but you will be able to see it.

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User profile for user: SemiNewbie
SemiNewbie
User level: Level 1
8 points

Apr 22, 2016 7:58 AM in response to OGELTHORPE

Having same issues with 2010 27-inch iMac. My 2008 15-inch MacBookPro died last August and replacing hard drive did not fix it. Genius Bar said possibly logic board and $500 to fix. I decided to wait for 15-inch retina MacBookPro with Skylake (still waiting). In the meantime I migrated my stuff from my backup drive to my husbands iMac (as a different user). Shortly after that we upgraded to El Cap and same issues listed above started happening. Beach ball, keyboard delay, and freezes have progressively gotten worse. Clean install of EL Cap onTuesday did not fix it. Genius Bar diagnostic yesterday resulted in "FAILED" in huge caps across the screen. Apple is replacing HD now, but I am wondering what are the liabilities of CleanMyMac3 as that was on my MacBookPro and thus got transferred to the IMac shortly before the problems started. We had heard (after upgrading) that some "older" uMacs has problems after installing El Cap, but do you think CleanMyMac3 could have played a part? Thanks.

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My MacBook Pro keeps freezing (spinning wheel) even after clean install of OS X

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